Pavilion Broadway Reviews 

365
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

What an amazing experience from start to finish . Wonderful friendly and helpful staff in store , giving us that personal touch . The delivery men were extremely friendly and went over and above fo... See more

Rated 5 out of 5 stars

The service from Scott & James was excellent! Great communication! Courteous, Smiling, Careful. Took their shoes off on entering my home! Sounds basic but now-a-days most delivery personnel don’t d... See more

Rated 5 out of 5 stars

I am really pleased with my sofa. The staff were excellent at delivering exactly when I needed it. I got a tracking email first thing although this didn’t update during the morning, which would’ve b... See more

Rated 5 out of 5 stars

What great service, ordered online, immediate phone call to confirm order. Short turn around time, can choose am or pm delivery slot, with tracking Both David and Mark the delivery lads, where fab... See more

Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Lighting Store
  5. Living Room Furniture Store
  6. Mattress Store
  7. Sofa Store

Written by the company

Pavilion Broadway is a family-run business founded in 2008. Championing British brands such as Duresta, Vispring & Parlane as well as leading international designer furniture, lighting and home accessories.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

365 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(365)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Suz K

James and Scott were incredibly polite, professional and helpful. Would definitely recommend.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a 4 Seasons Outdoor Belair…

Ordered a 4 Seasons Outdoor Belair Garden dining table which was promptly delivered by 2 of Pavilion Broadways own staff. The guys carried the heavy items to my back garden for me to assemble and were very helpful. I contacted Pavilion Broadway for some information relating to my purchase and was greeted by a very friendly South African lady (Taryn) who promptly answered all my questions, now I'm sitting back in the sunshine admiring my great looking garden table & chairs and well done to Pavilion Broadway.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Sofa suite purchase

Pavilion Broadway staff were friendly, professional and really helpful from the start, with Taryn in the showroom through to the end, when James and Scott delivered our new furniture. Couldn't have asked for more. A real credit to the company.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Electric recliner leather chair

Electric recliner leather chair. Bought this product in May. At MY REQUEST they held it and delivered in October.
Scott and James delivered my chair, they put the chair together they ensured the electrics were working, they took the packaging away. Both were charming and considerate of my property.
Super service from both the shop and especially the delivery guys.
Thank you

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Patience and care…

We have just had 4 pieces of furniture delivered by Scott and James. Fantastic service! Nothing was too much trouble. Their patience and care in manoeuvring around our old farmhouse hall and stairs were exemplary. If you had a 6 star rating, they would be worthy of it!

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Pavillion…

Excellent service from Pavillion Broadway as usual. Polite and friendly sales staff. Estimated delivery time of 6 weeks was met. Scott and James arrived with chair promptly and set it up efficiently and took all the packaging away. Faultless.

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

really pleased with my sofa & top delivery guys!

I am really pleased with my sofa. The staff were excellent at delivering exactly when I needed it. I got a tracking email first thing although this didn’t update during the morning, which would’ve been helpful.

Scott and James who delivered it were absolutely fantastic. They checked exactly how and where I wanted it. Plumped all the cushions and even took their shoes off without me asking. I couldn’t have been more impressed with their professionalism and friendliness.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Wow! Scott & James, the amazing duo 🌟 ❤️

The service from Scott & James was excellent! Great communication! Courteous, Smiling, Careful. Took their shoes off on entering my home! Sounds basic but now-a-days most delivery personnel don’t do this!
They were amazing I couldn’t have asked for more! Thankyou Scott & James. 🌟 🌟🌟🌟🌟
Also thankyou to Pavilion Broadway for our beautiful chair!

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

Judgemental staff and no point in having a website

We had looked at the website and saw three sofas that we were interested in purchasing. We arrived in store and couldn't see any of them. I asked a lady behind a desk and was told she was busy so wait and she would speak to me when she had finished. About 5 minutes later she looked up from her computer screen. I asked about the three sofas, two were in stock but in the warehouse, if I wanted to see them I had to purchase them, go to the warehouse and I could look at a bit of it because they were in a box,if I didn't like it she would refund me, the third sofa had an 18 week lead time so I couldn't see it. She was very dismissive of me and I believe judged me as unable to afford any of them! How wrong, I have better things to do with my life than waste any of it unnecessarily looking at sofas!

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, from start to finish! Very helpful when ordering, well informed regarding delivery and the delivery guys were very efficient. I would highly recommend 👌🏻

September 19, 2024
Unprompted review

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