Fletcher loved the freeze dried chicken UNTIL the garbanzo beans were no longer ground up but rather left kinda chunky. She would leave a mess in her eating area, as she ate around the beans. We got... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
1st experience. It went well from Order to delivery service. Some products my yorkie likes others doesn't.
Quick service, great products. A little pricey.
Independent Pet Nutrition Professional at pawtree since 2019, love the products and use them on my dogs. We've been at Lorain Police Department k9 Unit dogs Don and Echo did the pawtree transition wit... See more
Company details
Written by the company
The head tilt that says they just might understand, wet-nosed kisses, puppy breath, no matter your mood, that tail-wagging greeting that's proof that unconditional love does exist, and bad days aren't that bad. If you knew that proactive supplementing could give you just one more heart-melting memory with your fur baby, would you supplement? It's time for you to prevent or address pesky pet issues by taking the guesswork out of pet nutrition. pawTree's holistic approach to pet nutrition allows your pets to thrive, not just survive. From sourcing premium human-grade ingredients to our selected USDA registered and inspected manufacturing facilities, our standards of quality never waver. With products developed with therapeutic levels of ingredients, we help pet parents address issues well before issues even occur! It's time to find solutions for a healthier pet and a happier you. Your fur baby relies on you to make the best nutrition choices for them their entire life. For the joy and unconditional love they bring to your life, there is no better feeling than knowing that you are doing all you can to ensure that they're at their best.
Contact info
United States
- 855-940-5234
- support@pawtree.com
- www.pawtree.com
4.5
Excellent
961 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order was delivered right away for…
My order was delivered right away for my new puppy. He loves the food!
May 30, 2024
Easy and prompt service!
As always, the service is great, and the auto ship comes just in time. The last couple orders have had issues with the resealable bags. We typically tear off at the slits and no issues, the past two orders the bags will not come apart we have had to cut them open and then transfer to a bag we saved that works.
May 30, 2024
Great Customer Service
Immediately responded to problem with first order from Paw Tree. Sent replacement supplies immediately. Great products.
May 30, 2024
Delivered on time and carefully packaged.
Delivered on time and carefully packaged.My puppy won’t eat any other brand of treats! 😂
May 30, 2024
For how expensive the food is
For how expensive the food is, free shipping would be greatly appreciated.
April 10, 2024
Reply from pawTree
Hi Claire! Thank you for taking the time to leave feedback! We are always looking for ways to reduce shipping costs and we will keep this in mind as we continue to grow. Thank you for trusting us with your pet's health.
We feed both of our dogs Paw Tree
We feed both of our dogs Paw Tree. It’s super convenient to order from the Paw Tree website and have it delivered. They are never out of the kind we order and our dogs love it.
May 30, 2024
Robin TaylorDMV
Robin Taylor, our breeder recommended PawTree for our 5 lb Yorkie and she was 100% correct. He has never had tummy issues and is always eager for his meals (though in true Yorkie fashion he must take his nibbles away from dish) when he started itching I called her and she immediately recommended a food change and it has worked perfectly,
May 30, 2024
Very disappointed with the shipping
Very disappointed with the shipping. From time of order to delivery is a ridiculous amount of time. The price of shipping was very expensive and it took such a long time
May 30, 2024
Reply from pawTree
We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.
Outstanding Service and professionalism
Austin and crew were terrific as they were extremely friendly and kept me updated by the hour as to their arrival. pawTree should be proud.
Best Regards,
Marc
May 30, 2024
Just started to use the food
Just started to use the food. Too early to determine, but it appears the results are favorable. However, the increase cost is significant and shipping is slow. So, we will give it some time but will need to see the benefit for the extra expense.
May 30, 2024
Reply from pawTree
Hi Ron! Please keep us updated on your pet's journey! We are so sorry to hear that this was your shipping experience! We are working to improve it and we appreciate your feedback. If there's any way we can help,please contact us at support@pawtree.com.
Merchandise did mot arrive
May 30, 2024
Hoping communication gets better and product arrives
I’m a first time buyer who purchased a “puppy bundle” as recommended by my breeder. I was expecting to receive all items in the bundle when the order was placed. When the odor eliminator didn’t come with the bundle I received a message indicating it would be sent as soon as it’s available. Almost three weeks later and I’ve not received the product or any additional information on when I might receive the product. Since I paid for the eliminator product, I can only hope I receive it soon or at least receive information on when I might expect it.
May 3, 2024
Reply from pawTree
Hi! We are so sorry to hear that this was your experience! Please contact us at support@pawtree.com or 855.940.5234 and our customer support team will be happy to get this resolved.
Convenient
It was easy to find the product I was looking for and to place my order. The new food has helped immensely with our dogs breath!
May 5, 2024
Evan is just great to talk to and so…
Evan is just great to talk to and so helpful! I love the customer service. Doggies love the salmon oil!
May 9, 2024
Fast shipping
Fast shipping. The only thing is for the amount you pay shipping costs were still expensive.
May 9, 2024
Excellent Customer Service!
The representative was super nice! Reassured me that even after my exchange, if my Chase was still being a picky eater, I can reach back out to CS and they will take care of me. I love how they work with you to find the right food for your pet!
April 29, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.