payit.ae Reviews 25

As an expat, we don't have a choice other than use the wallet option due to requirements. Yet, we seem to be at your mercy while seeking for services. Your customer service team is despicable. The only way to contact you when there's an issue is through Email which quite literally NEVER gets any feedback. As I'm typing this, I'm on hold for over 30mins just trying to get a basic service from you people. It's really unfortunate that you advertise products that you're not available to support when help is needed. I hope this review helps bring attention to your horrible unavailable service.

Very bad service and not at all serious or professional. I arranged for the delivery of my physical card of (Payit) yesterday And they never delivered it due to a supposedly incorrect address when they called me and I gave the address again in advance, it's not complicated, so they brought the card to my house today, which I couldn't do. Receive it because I'm working and I told the driver to bring it to where I am which is only a kilometer away even though I have my ID with me and he completely refused, very bad service and experience Very disappointed with the bad treatment even when it's not my fault .

This review is for their onboarding process. I wonder what kind of digital account opening takes a week time and why?
I applied last Friday, today only account got verified after a week of waiting now my name on the account is incorrect, they entered incorrectly. I have been wasting time to reach their customer care on call, I suspect if there is any customer care at all, becz I spent hours on call it never connects. Sent email no reply yet not even an automated email.

Fast transaction after 3minutes i recieved the money

“False Promises, Zero Accountability – A 10-Minute Lie That’s Still ‘Processing’ After Days”I received a notification from Payit Plus claiming that I was eligible for on-demand credit and that it would be approved within 10 minutes. It’s been three days, and my application is still “under review.” No updates. No communication. No explanation.

This isn’t just poor service — it’s deceptive marketing.

When a financial service makes promises it can’t keep, especially about time-sensitive approvals, it puts users in a tough spot. I planned things based on their timeline. Now I’m left waiting, wondering, and frankly, regretting trusting this app at all.

If you’re going to push out flashy notifications, make sure your backend can deliver. Otherwise, you’re just another fintech with a shiny UI and broken trust.

Extremely disappointed.