PayKings Reviews 

228
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company, emphasizing the truly exceptional quality of the service provided. Customers frequently praise the staff members for being extremely helpful, patient, and knowledgeable throughout every single step of the journey. Consumers note that dedicated account executives make onboarding, underwriting, and account setup remarkably fast, smooth, and entirely seamless. Some people also felt that the customer service team consistently provides wonderful, prompt, and highly responsive support for any unexpected issues. Reviewers truly appreciate the clear communication, detailed explanations, and professional guidance received from the beginning to the end of the partnership.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting the helpfulness and professionalism of numerous... See more

Service

People report positive experiences with service, highlighting fast and easy onboarding processes. Consumers... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are extremely helpful,... See more

User experience

Clients share positive opinions on user experience, highlighting smooth onboarding processes and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Gabriel was easy and straightforward. He was able to get my concern escalated and resolved quickly. This seems like a great company with excellent employees, and I'm looking forward to pr... See more

Company replied

Rated 5 out of 5 stars

I sell preworkout supplements online, after having service revoked from Wix I was able to get up and running with Paykings quickly and easily. Only been 2 weeks running with them but so far so good. S... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience on Paykings. My account executive Mickey Robertson was extremely helpful from day one. He made my approval process seamless. He made my underwriting process easy. I would s... See more

Company replied

Rated 5 out of 5 stars

I just want to say Cameron was probably the nicest person I have ever spoken to with any body. And customer service for any company. I want to say that he is a team player. And whatever you guys have... See more

Company replied


Company details

  1. e-Commerce Solution Provider
  2. Business to Business Service

Written by the company

PayKings provides merchant account and credit card processing solutions for small businesses to enterprise level companies. We specialize in High Risk Merchant Accounts for E-Commerce, Retail, MO/TO, and Direct Response and we offer seamless integratio...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(228)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Thank you Gabriel M.! You help!!!

I was accepted then after doing tons of work integrating it into our site only to find out by mistake that I was being cancelled.

Thank you Gabriel M for the amazing help. This review would have been horrendous otherwise but he pulled through to help me try and find an acceptable processor. He went beyond the scope of his role there. He should be an account manager as I would definitely work again with the professionalism he showed.

December 11, 2025
PayKings logo

Reply from PayKings

Thank you for your feedback!

We're grateful you had a great experience with Gabe. We try our best to support every merchant that applies with PayKings and wish you and your business the best.

Rated 5 out of 5 stars

Smooth onboarding and clear communication

We had a very smooth onboarding experience with PayKings.

The approval process was clear, communication was fast, and the team explained each step without unnecessary back-and-forth. Our account manager was responsive and helped move things forward efficiently.

Everything was handled professionally, and we always knew what the next step was. It’s refreshing to work with a provider that understands complex business models and keeps the process straightforward.

So far, a solid experience and a good start to the partnership.

December 12, 2025
PayKings logo

Reply from PayKings

Thank you for your 5-star review. We’re glad to hear the onboarding process was smooth and communication was clear throughout. We appreciate the opportunity to work with you and look forward to a successful partnership.

Rated 5 out of 5 stars

Easy set up and flawless processing.

Easy set up and flawless processing.

December 5, 2025
PayKings logo

Reply from PayKings

Thank you for your review. We’re pleased to hear the setup was simple and your processing experience has been seamless. We appreciate your trust in PayKings.

Rated 5 out of 5 stars

Easy

Easy, quick, great help

November 25, 2025
PayKings logo

Reply from PayKings

Thank you for your 5-star review!

We appreciate the feedback.

Rated 5 out of 5 stars

Working with Gabriel was easy and…

Working with Gabriel was easy and straightforward. He was able to get my concern escalated and resolved quickly. This seems like a great company with excellent employees, and I'm looking forward to processing with them for a long time. Thank you!

November 18, 2025
PayKings logo

Reply from PayKings

Thank you for your feedback. We’re glad to hear that Gabriel provided straightforward and efficient support, and that your concern was resolved. We look forward to supporting your business long term.

Rated 5 out of 5 stars

Paykings made the process of switching…

Paykings made the process of switching from my previous processor really easy.
I would highly recommend !

November 19, 2025
PayKings logo

Reply from PayKings

We’re glad to hear the transition from your previous processor was easy. We appreciate your recommendation and look forward to supporting your business.

Rated 1 out of 5 stars

Bad experience

Tries for a month to connect with someone on setting up approved account. Finally got set up with website and they canceled my account next day. Many other better choices around.

October 30, 2025
PayKings logo

Reply from PayKings

Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this situation has caused.

In this case, your account was closed at the direction of our sponsor bank based on the products offered and the billing model involved. While these decisions are ultimately outside of our control, we do wish there were more we could have done to keep your account active.

If you’d like, we’re happy to discuss alternative solutions or point you toward partners who may be able to support your business. Please feel free to reach out anytime.

Rated 5 out of 5 stars

Perfet payments solution

Perfet payments solution

November 11, 2025
PayKings logo

Reply from PayKings

Thank you for your 5-star review. We’re glad to hear you found PayKings to be the perfect payment solution for your business.

Rated 5 out of 5 stars

Rayan was very attentive and…

Rayan was very attentive and responsible throughout the application process . The account was approved in 24 hours. Thanks to the team . Overall I was very satisfied let's see the further experience what will show I hope that everything will be as reliable and prompt as our cooperation.

November 3, 2025
PayKings logo

Reply from PayKings

We’re delighted to hear that Ryan provided attentive support and that your account was approved so quickly. We look forward to continuing to deliver reliable merchant services for you.

Rated 5 out of 5 stars

Customer service A++

Customer service A+++ prompt understanding and worked with my company after a minor misunderstanding immediately reached out and came to a solution to fix the issue would recommend

October 5, 2025
Unprompted review
PayKings logo

Reply from PayKings

We’re appreciate your kind words about our support team. We’re pleased everything was resolved quickly and look forward to continuing to support your business.

Rated 5 out of 5 stars

Thank you for making this process so…

Thank you for making this process so smooth Ryan and all at Paykings family you're truly appreciated!

October 30, 2025
PayKings logo

Reply from PayKings

Thank you for your 5-Star review! We're glad that Ryan was able to assist you.

Rated 1 out of 5 stars

So I had just had my merchant account…

So I had just had my merchant account created just started taking payments and I was told that after receiving 1800$ that I wouldn't get my $ now for 180 days and now my account is being closed I feel like they scammed me and now I'm looking stupid

October 27, 2025
Unprompted review
PayKings logo

Reply from PayKings

Merissa,

Thank you for your review. Unfortunately your business Prime Assist Solutions was laundering transactions, and submitting fake bank statements in order to get approved. This is why your account was terminated.

Rated 5 out of 5 stars

Easy process

Fast approval and easy process

October 24, 2025
PayKings logo

Reply from PayKings

Thank you for your review. We’re glad to hear the approval process was fast and easy.

Rated 5 out of 5 stars

Best Experience

This company was a great help making sure I was approved. Everything was smooth and everyone was kind and helpful.

October 23, 2025
PayKings logo

Reply from PayKings

We pride ourselves on providing this kind of helpful and friendly experience, and we’re glad our team could assist you every step of the way. Thank you for choosing PayKings.

Rated 5 out of 5 stars

Quick

Quick, efficiencent, and professional. More then satisfied

October 23, 2025
PayKings logo

Reply from PayKings

Thank you for your feedback. We’re delighted to hear you had a positive experience with us.

Rated 5 out of 5 stars

The courtesy and professionalism…

The courtesy and professionalism impressed me. It was easy to set up. I would recommend PayKings to anyone.

October 23, 2025
PayKings logo

Reply from PayKings

We’re thrilled to hear that your merchant account setup was smooth and that our team’s professionalism stood out. We truly your recommendation.

Rated 5 out of 5 stars

PayKings is Awesome!!

Regardless of what type of business people are in, I strongly believe that it is a great employee that makes the difference. My experience with PayKings was excellent from beginning to end. Kara Redford is my rep and she did a fantastic and very professional job getting me through the process of securing a merchant. She was extremely helpful in answering my questions and being a liaison between myself and the underwriter. She responded quickly to all my emails, and there were plenty and I believe she is the reason why PayKings/Zen Payments approved my application to use them as a "High Risk" merchant. I also want to thank the underwriting department for working with me to get my application across the finish line. There were some high hurdles but together we worked through all of them and in the end, SUCCESS!!!!! Thank you PayKings, Thank you Kara!! My sincere thank you!!!!

October 15, 2025
PayKings logo

Reply from PayKings

Thank you for sharing your experience. We’re delighted to hear that Kara provided the professionalism and support that define the PayKings experience. We’re proud to have earned your trust and look forward to supporting your continued success.

Rated 5 out of 5 stars

Awesomeness

Really proud of my pay kings account

September 30, 2025
PayKings logo

Reply from PayKings

We’re glad to hear that you’re proud of your PayKings account. It was our pleasure assisting with your merchant account setup.

Rated 5 out of 5 stars

Good support

This agent worked diligently to get me up and running.

September 24, 2025
PayKings logo

Reply from PayKings

Thank you for your review. We’re pleased to hear our team provided diligent support to get you up and running smoothly.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look