I spoke to Darren Spence this morning about a pos issue. Not only did he resolve that issue but he resolved more issues on my account that I knew nothing about. He then passed me on to the right depar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After calling up a few times over the last few weeks and not getting much luck, Lucy was an absolute breath of fresh air. She was so knowledgeable on my PDQ system and helped me update the system, ch... See more
Company replied
What a pleasure to deal with Serita today. A credit to Paymentsense. A new installation of a card reader was required. Serita talked me through the whole process with ease, patience and in layman'... See more
Company replied
Chantelle was most helpful. She understood our issue instantly and was able to give, in a very patient manner, very clear and precise instructions of how to get our system corrected. She then... See more
Company replied
Company details
Information provided by various external sources
We’re all about loving what you do. It’s why we all got into business, right? And our passion is helping small businesses take card payments. It’s our thing. So we’re shaking up the industry. Throwing out the rule book. Taking on the big banks. All to help business owners like you get paid, for less.
Paymentsense
Written by the company
- Normal business hours? Never heard of them.
- We started Paymentsense because we didn’t think the banks were doing enough for businesses like yours. Paymentsense was built to give you a better service and a little peace of mind. We use the latest technology to make sure you never miss a beat. Our 24/7 UK call centres are powered by real people who have the answers you need. And because even the best tech can go wrong occasionally, we’ll send a new card machine next day if you need one. You can bank on it.
- Hello card machine. Meet till.
- Your card machine and till don’t need to be strangers. Connect™, our clever cloud-based technology, creates a secure link between your card machine and point-of-sale system. This hi-tech love affair is called integrated payments and until we came along, it was out of the reach of all but the biggest companies. Connect allows for quicker, smarter payments. And the best bit… it comes at no extra cost.
- Going fast. It’s kind of our thing.
- You’re not in business until the register is ringing, so the last thing you want is to be kept waiting. At Paymentsense, we know time is money, so we’ll get you up and running quicker than anyone else. Sign up online and you could be taking payments within three days (and online payments in 24 hours). Your card machine works right out of the box and if you need any help, just give us a ring. We’ll pick up quick-smart. Because business can’t wait.
- Strength in numbers
- Since the first mammoth hunt, we humans have done better when we club together. It’s the same with your business and Paymentsense. Unlike the competition, we’re not a bank. What we are is the collective bargaining power of all our wonderful customers, shouting in unison for a better deal. We use that clout to negotiate cheaper rates and pass the savings on to you. And with over 70,000 SMEs (and counting) on board turning over £10 billion a year, we’re just getting started.
Contact info
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
called back to resolve issue
called back to resolve issue, which was resolved quickly and professionally.
February 24, 2025
Reply from Paymentsense
Hi David, thanks for your five-star review! It's great to hear your query was resolved quickly and professionally. Thanks for choosing Paymensense!
Darren was incredibly helpful with a…
Darren was incredibly helpful with a technical issue on the card machine today. The instructions he relayed over the phone were clear and precise. He then noted issues with billing and rectified those too, to my benefit too.
We needed to update personnel info too which Darren emailed through immediately. He was brilliant and a true credit to PaymentSense today
February 10, 2025
Reply from Paymentsense
Hi Louise, thank you so much for your fantastic feedback! We are so happy to hear that Darren provided such a helpful, clear and prompt service!
Trinity demo'd how CS should be done - perfect!
Trinity just had the perfect telephone manner - sounded wonderful - very helpful and knowledgeable - just the way it should be - well done!
January 24, 2025
Reply from Paymentsense
Hi Bradley, thank you for your five-star feedback! It is wonderful to hear that Trinity was no helpful and knowledgeable!
First class help and support given by…
First class help and support given by Chantelle Musgrove over several days .
Outstanding member of staff in all aspects.
January 13, 2025
Reply from Paymentsense
Hi Catherine, thank you so much for your five-star review! We are so happy to hear that Chantelle provided such first class support!
Trinity was the girl from customer services to deal with my Query an I have to say she is she is the best customer service person I have ever spoken to she was absolutely brilliant an got me sorted
Trinity was the girl from customer services who dealt with my query an I have to say she is the best
January 20, 2025
Reply from Paymentsense
Hi Alex, thank you for the lovely five-star review! We are so pleased to hear about the brilliant support you received from Trinity!
Very helpful with clear instructions
January 20, 2025
Reply from Paymentsense
Hi Deborah, thanks for your five-star review! It's fantastic to hear about the helpful service you've received. Thanks for choosing Paymentsense!
5 star
Excellent service,on hold for about 1 minute our problem was sorted straight away.
January 16, 2025
Reply from Paymentsense
Thank you so much for your five-star review! We are delighted to hear you received such helpful and speedy service!
Reply from Paymentsense
Hi, thanks for your five-star review! It's great to hear about the helpful service you've received so far. Thanks for choosing Paymentsense!
Very satisfied customer
Kelly has been more than helpful and very knowledgeable in helping me to manage my account. Thumbs up to her. Thank you
January 6, 2025
Reply from Paymentsense
Hi Kim, thank you so much for your five-star review! We are so happy to hear that Kelly has provided such a helpful and knowledge service!
Thank you Darren for assisting myself…
Thank you Darren for assisting myself and Danielle in setting up our card machines , polite , patient and extremely informative . Thanks again Linda & Danielle .
January 3, 2025
Reply from Paymentsense
Hi Linda, thank you so much for your five-star feedback! We are so happy to hear that Darren provided such a patient and helpful service!
Trinity was able to talk me through…
Trinity was able to talk me through setting up terminal- she was excellent
December 30, 2024
Reply from Paymentsense
Hi James, thanks for your five-star feedback! It's great to hear about the excellent service you've received from Trinity. Thanks for choosing Paymentsense!
Great customer service
Marta was very patient with me helping me understand the information I was unfamiliar with, polite and efficient. A pleasant experince.
December 16, 2024
Reply from Paymentsense
Hi, thank you so much for your five-star feedback! It is lovely to hear that Marta provided such a polite and efficient service!
Great service
I phoned for help with a technical problem and my call was answered straight away. Then a very helpful lady patiently lead me through the steps necessary to resolve our issue. I am very satisfied with the service I received.
December 12, 2024
Reply from Paymentsense
Hi Ian, thank you so much for your five-star review! We are very happy to hear you received such helpful service!
Sorting a problem with an account
Had difficulty with an account, but once we explained the problem from our perspective, we got great help from Pete - in spite of starting out with a problem it was a pleasure to deal with someone who understood, who could speak decent English so that I could understand him, and who was able to sort the issue in double quick time!
December 4, 2024
Reply from Paymentsense
Hi Bruce, thank you for your five-star feedback! It is great that Pete was so helpful and got your query resolved quickly!
Sarah was very very helpful and…
Sarah was very very helpful and understanding and she was very calm and polite of explaining things to me and she has sorted all my confusions and helped me more than I was expecting and she made sure someone rings me back and sorts the merchant problem out and they sorted my new machine aswell. The other coiligue was very helpful and he gave me the best of the offers he could. Thank you paymentsence
December 6, 2024
Reply from Paymentsense
Hi Altaf, thank you for your five-star feedback! we are so happy to hear that Sarah has provided such a helpful & polite service!
Lottie at paymentsense was very helpful…
Lottie at paymentsense was very helpful and sorted our query out quickly. Staying in constant communication.
Thank you Lottie..!
November 20, 2024
Reply from Paymentsense
Hi Kirsty, Thanks for your five-star feedback! It's fantastic to hear about the efficient service you've received from Lottie. Thanks for choosing Paymentsense!
A very prompt and professional call…
A very prompt and professional call from Darren who was beyond helpful. This is why we choose Paymentsense for our business
November 19, 2024
Reply from Paymentsense
Hi Niamh, thanks for your five-star review! It's fantastic to hear about the prompt and professional service you've received from Darren. Thanks for choosing Paymentsense!
Great customer service
I have had a number of phone conversations with Ricky over Dojo and our current Paymentsense terminals.Very good product knowledge and rang me back at the times he said he would.Put my mind at rest about the terminals we no longer have but remain "allocated" to the business .Great customer service.
November 15, 2024
Reply from Paymentsense
Hi Mark, thank you so much for your five-star review! It is wonderful to hear that Ricky provided such a helpful and knowledgeable service!
Darren the Masterful
Darren is excellent at his job; he listens carefully, speaks clearly whilst seemly pulling your details from his database. He quickly identifies any issues and resolves them, there and then, allowing both you and your staff to get on with your job.
He has complete technical knowledge and experience and uses both to the customers benefit, leaving the them in no doubt he knows precisely what he is doing: giving you the correct solution for your problem to continue to work with the kit you reply on
November 14, 2024
Reply from Paymentsense
Hi Barbra, thank you for your five-star feedback! We are so happy that Darren has provided such excellent & efficient support!
Darren was super helpful today and very…
Darren was super helpful today and very patient guiding my colleague and I through setting up our card machines.
November 8, 2024
Reply from Paymentsense
Hi Louise, than you so much for your five-star feedback! It is wonderful to hear that Darren provided such patient and helpful support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.