Paynes of Hinckley 

I brought a Ford Ranger from Alex and his team on 09/03/26. By the 19/03/26 the engine management light had come on with turbo under boost error codes. Alex and his team had the vehicle back and denied any issues with the vehicle.

After an independent inspection they found historic turbo error codes on the system, the response from Alex was “I’m not discussing this”.

We then dropped the vehicle back, as we wanted to reject the vehicle due to the inspection. Alex then refused the rejection and again dismissed the findings. It then had another inspection organised by Mann finance.

After talking to Mann finance we agreed to have the vehicle back, so we sent an independent transportation company that reported a flat tyre and bodywork damage and a number of error codes still on the system. Non of this was noted on either inspection and again Alex refused to comment/talk to us and denied liability.

After 2 weeks Alex did admit liability and repaired the tyre but not the bodywork.

So we arrange collection of the vehicle for a second time and now the rear bumper and plastic trim is broken/damaged.

And now Alex is ignoring all communication by email and by phone. Even to the point of the dealer principle ignoring emails.

This has now been going on for 3 months!! With absolutely no customer care, professionalism, duty of care of the vehicle while on site at the dealership.

If there was an option of a zero star rating I would’ve hesitated to go that high.

Hopefully this doesn’t happen to you if your reading this!!

So just to update this…… the dealership has now washed there hands of me and the vehicle they sold! They have now completely denied they have damaged the vehicle and will no longer discuss the situation 🤯

Is this what you really want from a main dealer!

My car was in for a full service and was handled effectively and professionally by the staff on reception. Pricing was explained up front with no additional add ons. A advisory issue with the car wheel nuts was explained clearly on the vehicle report.
The vehicle was booked in for this additional work with the cost explained up front. Excellent customer service!!!

I bought a used car through the garage and was very happy with the purchase. I was not able to view or test drive the car in advance and solely based my decision on the honesty of their sales person Lisa. She sent me a video and highlighted all aspects of the car and facilitated the collection of the vehicle by a transport company. I was informed about the number of previous owners and the service history of the vehicles and she even arranged for a set of mats to be supplied. In the days after the vehicle was collected, Lisa kept in contact to reassure me of her assistance if I had and problems which is always good after making a remote purchase. I would recommend Paynes.

Wish I could give a 10 star. Bradley and Chantelle have once again given us absolutely brilliant customer service. This is the 2nd time we have purchased a car from Payne's. I would highly recommend them. I would never go anywhere else for a car.

Superb service from start to finish over the purchase of my car. Special mention to Chantelle who was fantastic. Would recommend without hesitation.

Inconsistent poor service

Really disappointed with the service levels of the commercial vehicle department.

The customer service department appears almost impossible to get through to.

When booking your vehicle in for repair, there is no clear communication on the time it should be dropped off. On one occasion I arrived before 08:30am, to then be told that the vehicle would not be looked at until the nightshift!

Excellent service great banter with chris would recommend

Ford have some decent offers on new and nearly used cars, so I decided to drive to Paynes as they are the only independent not to far from me, I did not wish to use Allen Ford.
Its a very small site, disabled parking not available as staff parked stock in the one and only space!
I wanted to see the Puma electric, it was busy with quite a few oldies like myself sitting and waiting, however wife and myself did get to sit in a Puma Electric ( Blue), looked around for an available sales person, seems he was more interested in his phone than a perspective buyer, could do with a beard trim !
The only saving grace was a very kind lady who helped get a customer to move his car so I could leave the site .

This was a painless transaction from start to finish.
No overselling of warranties or other products.
Lisa was professional throughout and did not waste any of my time. The car was perfectly prepared for my collection and I would recommend Lisa and Paynes without hesitation.

A disgusting experience with the handover of a Motability vehicle. Car was damaged on handover but I only spotted the damage when I reached home. The Motability representative at the garage wasn't interested in resolving the issue and after being spoken to unprofessionally their solution was to send me a touch-up kit to repair the car myself. Obviously I won't be using them again, and I advise you to avoid this garage.

Having recently purchase a vehicle,I wanted to thank the team at Paynes of Hinckley for providing me with an excellent customer experience. A special mention to Joe who has a real focus on customer service and delvers this in a professional, friendly and excellent manner. He is a real credit to himself and delivers great value for the firm. Thank you Joe and well done.

Lied stating car had full history when it didn't!

Claiming only needs service every 24months & hasn't done any mileage! Rubbish oil has lifespan in order to keep manufacturer warranty in tact.