One of the best services for global payments, easy to withdraw money and connect with clients worldwide.
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See what reviewers are saying
It was decent service, I use Payoneer for few years and it would be 5/5 but they recently locked my account because they need to verify me. I sent required photos, documents and my I am still not veri... See more
I'm forced to use Payoneer as my only option and this charges me $15 minimum. For you might seem little, for someone making 200 dollars a weeks or even 300 is a lot. I am on denial that while most... See more
I have encountered multiple technical issues across both the mobile and desktop versions of the application, causing significant disruption and unnecessary waste of my entire day to only register. Fur... See more
Company details
Written by the company
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Contact info
United States
- www.payoneer.com
Breach of guidelines
Risking your money
I cannot describe how much I suffer because of Payoneer.
I do not have a choice because this is the service my company uses to pay me.
Like clockwork, every 3-4 months, my password (which is saved on my computer and has never changed) will not work and I will lose access to my account. Then they will send a verification code to a phone I do not own (because I have asked them to update my old phone at least 3 times but their system fails to save it) and then we will go around in circles again where a confused member of staff will tell me to wait while they resolve an imaginary problem. This time is especially bad, since what they are telling me is that I have lost access to my money.
What is worse and kind of cracks me up is that if you suspect that your account is hacked, the only way to contact their live chat and inform them of the emergency, is by signing into your account which has been hacked! XD
Yeah, at no point have I felt safe using Payoneer, and I only log in once a month to get my money out of there as fast as I can!
I hope I am able to take my money out this month, or else I will be facing paying late bills and the bank looking for me again just because Payoneer has failed me yet again.
May 15, 2026
Unprompted review
Reply from Payoneer
Dear Alexandra,
Thank you very much for taking the time to leave a review. We are sorry to hear that you are not enjoying using Payoneer.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
We would love to understand the problem you've faced and how we can fix it. Please kindly update your review with your reference number, and we will gladly look into it for you.
We hope for your kind understanding and cooperation.
Best,
Alex from the Payoneer team
Unable to register as an individual.
I'm trying to create an account for a friend. Upon registering, I'm prompted to fill in text fields regarding a "business". My friend doesn't own a business. I wasn't given an option to not register with a business.
Calling customer service didn't help. They had broken English and could barely understand me.
Their "AI Customer Support Center" didn't help. It suggested registering as an "Individual", which was an option months ago, but isn't an option now. Their AI Customer Support also provided links to support pages, but the links aren't clickable.
I can't reach the "Contact us" page because it redirects me to the sign-in page. I can't sign in because I don't have an account.
I have never had such a problem - in my entire life - with simply registering an account. Unbelievable.
Edit: I just took a look at their resource page "How to use Payoneer Hub", and it states this in the "Account creation and onboarding" tab:
- Register yourself or your company
- Submit the correct documents
Yet, if you were to go forward with registering an account, the registration page would say this:
"...Payoneer is for businesses only."
So...which is it? Is it for businesses only? Or is it for individuals and businesses?
Christ. You guys are a mess.
May 2, 2026
Unprompted review
Reply from Payoneer
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that you experienced difficulties during the registration process.
Please note that Payoneer is primarily designed for entrepreneurs and freelancers. While you may choose to open an individual account, all transactions must be related to business activities (family transfers, gifts, etc., are not supported). Also, the registration must be completed by the account owner.
If you need assistance, please feel free to contact our Customer Support team via the following link: http://paynr.co/ask.
You’re also welcome to update your review with your customer ID so we can locate your account and assist you further—we’ll be happy to help.
We truly appreciate your feedback as we continue working to improve our services.
Best ,
Anastasia from the Payoneer Team
My Payoneer account has been blocked…
My Payoneer account has been blocked since January 17, and I was later informed that the account was permanently closed. I understand that Payoneer may apply internal security and compliance procedures, but my main concern is the access to my remaining funds.
For several months, I have been asking for a clear explanation about how and when my funds can be released, but I have not received a concrete timeline or solution.
I am not asking for the account to be reopened. I am asking for a clear process to recover the money that remains in the account.
I am sharing this publicly because the lack of transparency and the long delay have caused serious stress and financial uncertainty. I hope Payoneer can review this case and provide a clear written answer regarding the release of my funds.
December 11, 2025
Unprompted review
Reply from Payoneer
Dear Isaac,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this. We would love to offer a solution.
We at Payoneer are constantly working to improve our customer support. Please kindly provide us your reference number. This will help us check why this happened and see what can be done to fix this for you.
Thank you for your cooperation and understanding!
Best,
Anastasia from the Payoneer team
Reply from Payoneer
Dear Jamaal,
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is holding, it means that it has been stopped for a review with our Payment Department to make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification Center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely, as some types of payments might be cancelled automatically after pending for several days. Once you have uploaded the requirements, please get in touch with us through the Support Center so that we could speed up the payment verification for you.
We hope that our Customer Support agents were able to assist you with your situation and clarify how to avoid these difficulties in future. If you still need our help, please respond with your customer ID so that we would be able to advise on your particular case.
Your feedback is very important for us. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
Best,
Anastasia from the Payoneer team
Account Blocked Without Explanation After 8 Years
I honestly feel very disappointed with Payoneer’s support service. My account was over 8 years old and was connected to my Fiverr profile, but suddenly it was blocked without any clear explanation.
I contacted support multiple times asking them to properly review the issue, but I keep receiving the same automated replies without any real assistance. This situation has caused me a lot of frustration because my freelance work and payments were connected to this account.
I only wanted a clear reason and proper human support, but unfortunately, I did not receive either.
May 11, 2026
Unprompted review
Reply from Payoneer
Dear Adam,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed. Please note that our Customer Service team is not always able to provide additional details on account cancellations. This may be due to legal, administrative or regulatory restrictions. In this case, Customer Service will indicate that the account was closed for "undisclosed reasons".
We hope for your kind understanding.
Best,
Anastasia from the Payoneer team
Worst payment service charges
Ideally,
The payment processing service should facilitate the low earning accounts. But Payoneer, in the true sense of mean capitalism, decides to cut annual fee from people who earn less.
Also, the transaction fee to local banks is 3%+1$ which is just crazy.
The customer service is worst of the lot. It's like the bare minimum.
May 14, 2026
Unprompted review
Reply from Payoneer
Dear Muhammad,
Thank you very much for sharing your review. We regret to hear that you are unhappy with the fees applied to your withdrawals and the annual account fee.
It is important for us to be transparent on the subject as we understand the importance of knowing the fees for planning your transactions and running your business. To make it as simple as possible for you, we've put together all the possible fees on one dedicated page in your online account. Please log in to your Payoneer Account and navigate to the "Pricing & Fees" page under the Help menu.
As an online payment solution company, we must comply with international financial regulations, which implies working with specific banks and bank transfer routes. For this reason, unfortunately right now we are unable to lower the fees applied to bank transfers.
At the same time we are doing our best to optimize the bank transfer fees for our customers in the future. Our Bank Transfers departments is constantly working on implementing a better route which will hopefully allow us to minimize the fees.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us via chat or phone through our Support Center.
We are always happy to help.
Best,
Anastasia from the Payoneer team
Difficulties to communicate with this…
Difficulties to communicate with this bank , don’t give full control on wich other accounts you add or delet they provide unclear instruction ,i called them the customer service can not even speak clear and correct english , ridiculous fees and don’t allow to delet even the whole account
May 14, 2026
Unprompted review
Reply from Payoneer
Dear Elyass,
Thank you for taking the time to share your review.
We are sorry to hear that you are experiencing difficulties with the platform. Customer satisfaction is crucial to us, so your feedback helps us to refine and improve our service.
In order to help, we need some information. Please include your reference number and a brief description of the issue in your review and we will gladly look into this for you.
Our commitment to improving your experience with us is so important and we continue to work to improve this.
Best,
Anastasia from the Payoneer team
Unnecessarily stressful
May 14, 2026
Unprompted review
Reply from Payoneer
Dear Gabriel,
Thank you for taking the time to leave a review. However, we apologize for any confusion caused as we are having difficulty understanding the review you provided. We kindly request that you provide us with more information and a reference number if available, so we can better assist you with any concerns or issues you may have.
We take customer feedback seriously, and we strive to continuously improve our services to meet your needs. Please do not hesitate to reach out to us with any further information, as we are always available to assist you.
If this is not the case and you are happy with our services, please kindly consider adjusting your review's rating. That would mean a lot to us.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Anastasia from the Payoneer team
Automated system error blocks new account creation after closure due to inactivity
My original Payoneer account was closed automatically due to a long period of complete inactivity with a zero balance. According to Payoneer’s official policy stated on the Support Center, users are allowed to register for a new account if the old one was closed due to inactivity.Following these exact instructions, I tried to open a new account. However, your automated verification bot rejected my application, claiming I have "multiple accounts." This is a major technical glitch: my old account is permanently closed and inaccessible, so I do not have multiple active accounts.Now, my national ID data is locked in a system loop, and standard customer support is completely ignoring my appeals with automated template replies. I am a legitimate digital freelancer from Ukraine, trying to use your service honestly to receive payouts from Adobe Stock and Shutterstock.I kindly ask the Payoneer social media team here to escalate my case to the compliance department for a manual review, so they can release my identity data from the closed profile and approve my new account. I am fully ready to pass any identity verification checks.
May 12, 2026
Unprompted review
Reply from Payoneer
Dear Dmytro,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed.
We hope for your kind understanding.
Best,
Anastasia from the Payoneer team
My account is blocked and suspended…
My account is blocked and suspended without any reason at all and I have sent countless emails asking what actually I did wrong but they are unable to tell me just asking me again and again to read terms and conditions which I read and I didn't breached.
May 30, 2025
Unprompted review
Reply from Payoneer
Dear Sami,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconvenience this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations, and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business, we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed. Please note that our Customer Service team is not always able to provide additional details on account cancellations. This may be due to legal, administrative, or regulatory restrictions. In this case, Customer Service will indicate that the account was closed for "undisclosed reasons".
We hope for your kind understanding.
Best,
Alex from the Payoneer team
Rating 1 star unless you invoicing system.
Rating 1 star unless you fix your invoicing system page,
What about when sending invoice to EU customers in invoice If i have character like Põhja-Tallinna linnaosa for adress or in Name i want to add OÜ in the compnay name you give error that:
Allowed characters are a-z A-Z 0-9 # $/ . ,
Fix at at least, don't you guys have QA and testing team or are these effects of AI?
May 13, 2026
Unprompted review
Reply from Payoneer
Dear Sarkar,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this while sending invoices for EU customers. We would love to offer a solution.
We at Payoneer are constantly working to improve our customer support. Please kindly provide us your reference number. This will help us check why this happened and see what can be done to fix this for you.
Thank you for your cooperation and understanding!
Best,
Anastasia from the Payoneer team
Support works extremely slowly
Support works extremely slowly. I have been trying to recover my hacked account for more than a month. On April 29, I submitted all requested documents for the third time, including ID verification and selfie verification, but I still have not received any resolution or meaningful update.
The support team stopped responding to my emails 5 business days ago. The lack of communication and extremely long recovery process has been very frustrating.
Case number: 260428-027782
April 29, 2026
Unprompted review
Reply from Payoneer
Dear Olegs,
Thank you very much for taking the time to leave a review. Thank you very much for raising the issue! We've escalated your case internally. Please wait for an update promptly.
We at Payoneer are constantly working to improve our customer support.
Thank you for your cooperation and understanding!
Best,
Anastasia from the Payoneer team
Worst payment platform…
This is the worst payment platform ever. If I had any other option, I never would have signed up for this.
May 13, 2026
Unprompted review
Reply from Payoneer
Dear Rajendra,
Thank you for taking the time to share your review.
We are sorry to hear that you are experiencing difficulties with the platform. Customer satisfaction is crucial to us, so your feedback helps us to refine and improve our service.
In order to help, we need some information. Please include your reference number and a brief description of the issue in your review and we will gladly look into this for you.
Our commitment to improving your experience with us is so important and we continue to work to improve this.
Best,
Anastasia from the Payoneer team
It is a totally scam
This is a total scam. They charged me around 5% commission, which is unbelievable. They are crooks.
Just look at this response — what are you even talking about? What kind of transparency do you mean? You forced me to use your scam service because on Catawiki sellers have no alternative option. Crooks.
May 12, 2026
Unprompted review
Reply from Payoneer
Dear customer,
Thank you very much for sharing your review. We understand that you are not satisfied with the fees applied to your payments, and we regret to hear it.
It is important for us to be transparent on the subject as we understand the importance of knowing the fees for planning your transactions and running your business. To make it as simple as possible for you, we've put together all the possible fees on one dedicated page in your online account. Please log in to your Payoneer Account and navigate to the "Pricing & Fees" page at the bottom left corner of your main page.
We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are doing our best to find ways to lower them in the future. Please rest assured we will continue doing so in the best interest of our customers from different countries.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center. We are always happy to help.
Best,
Anastasia from the Payoneer team
Stick with Paypal
Stick with Paypal if you have the option and avoid all other platforms that mainly requires Payoneer to operate such as eBay and Etsy. They give you a 3 long flowery paragraphs of why they closed your account without providing specific reasons that explain absolutely nothing. I'm lucky I don't use this platform as a regular part of managing my transactions, otherwise, I would have lost funds or lose means to my funds without warning and resolution whatsoever. Also, be warned that when you try to contact them, in their "terms and conditions" they indicate that you are not allowed to disclose any part of your correspondence with them or you'll get sued.
April 1, 2026
Unprompted review
Reply from Payoneer
Dear Mika,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed. Please note that our Customer Service team is not always able to provide additional details on account cancellations. This may be due to legal, administrative or regulatory restrictions. In this case, Customer Service will indicate that the account was closed for "undisclosed reasons".
We hope for your kind understanding.
Best,
Anastasia from the Payoneer team
Scam company
Absolutely Terrible Experience, Avoid Payoneer!I used Payoneer for several years to receive international payments, but they suddenly closed my account without any warning, explanation, or reason whatsoever. One day I tried to log in and my account was frozen with a vague message about "policy violation." I never received any prior notice, email, or alert. No specific reason was ever given despite multiple requests.Their customer support is painfully slow and useless. It took them weeks to even respond to my tickets, and when they finally did, they gave generic copy-paste replies that didn't address my situation. I still have no idea why my account was closed and they refuse to release the funds I had in there in a timely manner.On top of that, their fees are ridiculously expensive. Between the high withdrawal charges, currency conversion markups, and random "service fees," they take a huge cut of your hard-earned money. I could have used much cheaper and more reliable alternatives.Do yourself a favor and stay away from Payoneer. They can shut you down at any moment with zero accountability and leave you hanging with slow, ineffective support. Worst financial service I’ve ever used. Never again.
May 13, 2026
Unprompted review
Reply from Payoneer
Dear customer,
Thank you for taking the time to leave a review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
If you need clarifications regarding your account, please kindly update your review with the reference number of your request, so we can further assist you.
We appreciate your cooperation and understanding.
Best,
Laura, from the Payoneer team
Pathetic service
Pathetic service, and pathetic customer support too, I had a unexpected cut from my balance, I tried to contact through live chat first, there was stupid ai that didn’t let me talk to a real agent, then I write email, they dont reply for days and then either mark it as duplicate request or ask for my contact number to get a call from supervisor which I never got, they just waste time.
Reference Number: 260424-009552
This and many others
May 12, 2026
Unprompted review
Reply from Payoneer
Dear Tayyab,
Thank you for taking the time to leave a review. We are sorry to hear that you've had a frustrating experience with customer support. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
Please kindly update your review with the reference number of your request. This will help us check this matter and see what can be done to improve your experience with us and resolve any inconvenience you may be facing.
We appreciate your cooperation and understanding.
Best,
Laura, from the Payoneer team
Urgent: Account Access Locked - Case Ref: 260504-020241
I am experiencing a security deadlock and cannot access my account because my original email and phone number are no longer accessible. I have already submitted the required identity verification documents to the support team (Ref: 260504-020241) several days ago, but the issue remains unresolved. I have urgent professional funds locked in the account that I need to access immediately. Please escalate this case to a senior specialist so I can update my contact information.
May 10, 2026
Unprompted review
Reply from Payoneer
Dear Aouinzou,
Thank you very much for sharing your experience.
Please note that in most cases, our support representatives can assist customers immediately and solve problems on the go. However, it is sometimes the case that coordinated efforts from different departments are required and, in some circumstances, further investigation is needed, which takes additional time and is, unfortunately, out of our control.
Upon checking, I can see that you have already been assisted via email. If you need further help, feel free to reply to our email.
Thank you for your cooperation and understanding!
Best,
Alex from the Payoneer team
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