PayPal Deutschland Reviews 

27,899
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Zero star they work with This Creative Fabrica which are bunch of scammers based in Netherlands is a big shame that PayPal is working with these kind of fraudulent people. Do your research before maki... See more

Rated 5 out of 5 stars

Have been using PayPal forever. I guess more than 20 years. It’s convenient and easy. Yesterday for the first time I needed help regarding a false payment with a fraud company ( Ketoway app never down... See more

Rated 5 out of 5 stars

Always my Default payment method. Have had many issues with scammers on ebay and kleinenanzeige, but PayPal solve the issue 90% of the time. Without Paypal I wouldn't buy anything from small dubious s... See more

Rated 5 out of 5 stars

Very professional, incredible attention to detail and thorough. Both from an artist and from a craftsmanship point of view this is an excellent service. She was very careful with my hands and always c... See more

Company details

  1. Payment Service
  2. Money Transfer Service
  3. Non-Bank Financial Service

Written by the company

Mit PayPal zahlen und senden Sie Geld einfach, schnell und vor allem sicher. Ihre Bank- oder Kartendaten bleiben geschützt und werden nicht an Dritte weitergegeben. Ob beim Online-Einkauf, beim Bezahlen im Geschäft oder beim Teilen von Ausgaben mit Freunden – PayPal sorgt mit modernen Sicherheitsstandards und Käuferschutz dafür, dass Sie sich auf jede Zahlung verlassen können. So behalten Sie jederzeit die Kontrolle und können sorgenfrei bezahlen.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

28K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(27,899)

15,974 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BAD customer servive

PayPal simply closed our case, stating that we did not reply within deadline, eventhough we replied 24 hours before the deadline ended. And now it is impossible to get in contact with anyone at paypal - not even email. Their decision is not correct, and we replied in due time and it is simply not acceptabale, and as far as I am aware close to being against BAFIN regulations - but that is off-course for someone else to decide

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Safe and sound …

PayPal is a perfectly well working service. I’m very happy with it. At the beginning it was a little complicated for registering ( this was many years ago ) but it was worth it. My payments are safe and that’s the most important thing.

May 3, 2026
Unprompted review
Rated 1 out of 5 stars

no trust anymore

I have been a loyal PayPal user because of their "Buyer Protection," but after my recent experience, I no longer feel safe using this platform.I fell into a subscription trap by a service called Use.AI, which lured me in with a €1 offer and then charged me €29.99 without any notification or clear consent. When I opened a dispute, PayPal sided with the merchant, claiming they provided "proof" of the subscription. However, when I asked to see this proof, I was ignored. Even worse, the merchant claims they can't find my account, yet they have my money. I am already looking into alternative payment platforms that actually value customer security and transparency. PayPal has lost my trust.

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

Order cancelled but still drawing money

Made an order. Got it cancelled at the store. But PayPal still going to draw the money from my account. I have made an case at PayPal, but the message was that PayPal still are going to take my money… so now we go from PayPal helping to PayPal stealing… and there’s no help for English speaking people, only on mondays… what kind of company is this? After 10 years iam never going to use PayPal again if I don’t get my money soon

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

I was covered by customer insurance but…

I was covered by customer insurance but I never got the full amount back from a package which I never received.
I have written emails to PayPal and to trendynewlook several times regarding this order .. no response??
PayPal have closed the case after only refunding me half the amount after I have called them 3 times and they tell me to write to the shop who doesn’t reply back
Order No. TNL00011274

I never received my package I asked PayPal for a refund but I only got refunds for one item not both of them. Please refund me for the other item still pending, thank you!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Super

Super! Unfortunately I made a typing mistake on the PayPal address. Money transferee to wrong assignee.
Any chance to get this retransferred?

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible in every way

Horrible in every way. Need to provide lots of personal documentation, high fees, forces currency transaction for cross border transaction, has terrible conversion rates

April 19, 2026
Unprompted review

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