Excellent service, office staff are lovely and very helpful. Quotes where very informative and I never felt like I was being ripped off if anything they helped me deter the best price and options for... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service from start to finish. The rep who came out to set up my account was really friendly, helpful, and efficient, making the whole process quick and easy. The team fitted our stair carp... See more
Company replied
Carpet, laminate and vinyl all measured. Carpet fitter’s were excellent they did a fantastic job and they were really quick. The only issue I had was when speaking with the office. The lady I spoke t... See more
Company replied
Super friendly staff. Explain everything and when though who every work eg weekly or monthly payments how long before the carpet gets fitted, what you need to do before the carpet get fitted, The... See more
Company replied
Company details
Written by the company
We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, and the North East.
Contact info
251 Europa Blvd, Westbrook, Warrington, WA5 7TN, Warrington, United Kingdom
- 0330 041 2999
- customerservices@paysmartcarpets.com
- www.paysmartcarpets.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
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Always a pleasure to deal with
Always a pleasure to deal with. Used paysmart several times now and never been disappointed.
May 28, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your continued support and for choosing us again, Tina. It's great to hear you've had such positive experiences each time, and we really appreciate your loyalty. We look forward to helping you again in the future.
Very straight forward
Very straight forward. Craig was lovely showing me samples and measuring up and the fitters were very friendly & professional
May 28, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your 5-star review, Keri. We're delighted to hear the whole process was straightforward for you. We'll be sure to pass your kind comments on to Craig and the fitting team. Thank you for choosing us and we hope you enjoy your new flooring.
Friendly helpful service and the…
Friendly helpful service and the fitters were great
May 28, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your 5-star review, Annie. We're delighted to hear you received friendly and helpful service, and that our fitters did a great job. We really appreciate your feedback and your support. Enjoy your new flooring!
Carpet fitters provided a very quick
Carpet fitters provided a very quick , friendly service and did a great job , would definetly recommend !
May 29, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your fantastic 5-star review, Kellie Anne. We're delighted to hear that you were pleased with the quick, friendly service and the quality of the fitting. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience. Enjoy your new carpet!
Highly Recommend... 5 stars 🌟
This is our second time using paysmart carpets and we couldn't recommend this company enough! Our full house from top to bottom has now been floored. The quality of flooring, workmanship, communication and price, combined with the 0% interest on repayments; in our opinion, cannot me met. Thank you!
May 28, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for choosing us again and for trusting us to floor your entire home, Kady-Jay. We're delighted to hear that you were happy with the quality, workmanship, communication and value we provide. We really appreciate your recommendation and your continued support. Enjoy your new floors!
Nice service and was patient with me
Nice service and was patient with me, only issue I ever had was the rep when he suggested not having the bottom of my stairs carpeted and now there’s not much I can do with it. Otherwise nice carpets.
May 29, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your review, Craig. We're pleased to hear you were happy with the service and your carpets overall. We're sorry to hear the recommendation regarding the bottom of the stairs hasn't worked out as expected. We always aim to provide the best advice based on each customer's requirements, but we appreciate your feedback and will take it on board. Thank you for choosing us and for taking the time to share your experience.
Fitters were excellent and friendly no…
Fitters were excellent and friendly no job was too hard
May 27, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your fantastic 5-star review, Angela. We're delighted to hear that our fitters made such a positive impression. We'll be sure to pass on your kind comments to the team. Thank you for choosing us, and we hope to see you again in the future.
The fitters were very helpful and…
The fitters were very helpful and plesent and did a wonderful job of fitting my carpet, plus cleaned up all the extra bits of carpet and underlay, very happy 😊
May 27, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your lovely feedback, James. We’re really pleased to hear the fitters were helpful, polite and left everything tidy after doing a great job fitting your carpet. I’ll be sure to pass your comments on to the team; they’ll really appreciate it. Enjoy your new carpet!
Excellent service from start to finish
Excellent service from start to finish. The rep who came out to set up my account was really friendly, helpful, and efficient, making the whole process quick and easy. The team fitted our stair carpet professionally and did a brilliant job. They were punctual, tidy, and the quality of the carpet and fitting was spot on. Being able to pay weekly made everything much more manageable too. Highly recommend this company if you’re looking for great service and affordable payment options.
May 27, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for the fantastic review and recommendation, Hannah. We’re really pleased to hear you had such a positive experience from the initial visit through to the fitting. I’ll make sure your kind comments are shared with both our sales and fitting teams.
We’re also glad the weekly payment option helped make things more manageable for you. Thanks again for choosing us, we hope you enjoy your new carpet for many years to come.
Had my carpet fitted yesturday and i…
Had my carpet fitted yesturday and i love it very friendly and quick to get it fitted so happy.
May 26, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for the lovely review, Toni-Ann. We’re really pleased to hear you’re happy with your new carpet and that the fitting team looked after you so well. Enjoy your new flooring!
Brilliant carpet fitter
Brilliant carpet fitter, beautiful carpets and so fast. Would definitely recommend to others
May 6, 2026
Reply from Pay Smart Carpets
Thank you so much for the 5-star review. We’re really pleased to hear you were happy with both the carpets and the fitting service. I’ll be sure to pass your kind comments on to the fitter and the wider team. Thanks again for the recommendation, it’s hugely appreciated.
Very friendly workers great job would…
Very friendly workers great job would highly recommend this company
May 14, 2026
Reply from Pay Smart Carpets
Thank you for the lovely review, Gary. We’re really pleased to hear you were happy with the service and found the team friendly and helpful. Your recommendation means a lot to us; thank you for choosing us.
Pay smart carpets is the way forward
It was brilliant the team are very polite and very quick at dealing with my request I’d definitely advise people to go to pay smart carpets you will not be disappointed
May 13, 2026
Reply from Pay Smart Carpets
Thank you so much for the 5-star review, Kelly. We really appreciate your kind words about the team. It’s great to hear you found the service polite, responsive and helpful. Thank you for recommending Pay Smart Carpets; we’re delighted you had such a positive experience.
Reply from Pay Smart Carpets
Thank you so much for the 5-star review, David. We’re really pleased to hear you were happy with both the service and Garry’s fitting. We’ll be sure to pass your kind comments on to him. Enjoy your new carpet!
Amazing service
From start to finish the team were great.
Tony was a great help when he came to show me the products and priced up the job, we got a great price.
Booking and payment was simple
The installation was fab, Chris turned up and just got the job done
The finished product looks fabulous
Definitely be using the company again
Thankyou
May 26, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for the fantastic review, Gem. We’re really pleased to hear you had such a positive experience from start to finish. I’ll be sure to pass your kind comments on to Tony and Chris, they’ll really appreciate it. Delighted you’re happy with the finished result, and we look forward to helping you again in the future.
Reply from Pay Smart Carpets
Thank you so much for the 5-star review, Denise. We’re really pleased to hear the fitter made such a positive impression; quick, polite service is exactly what we aim for. We’ll be sure to pass your feedback on to the team.
Reply from Pay Smart Carpets
Thank you for your 5-star review, Robert. We're delighted to hear that you found our service fast and efficient. We really appreciate you taking the time to share your feedback, and we look forward to helping you again in the future.
Extant service good qalatey products…
Extant service good qalatey products 👌 well worth the money we have paid tank you
May 12, 2026
Reply from Pay Smart Carpets
Thank you for your 5-star review, Robert. We're delighted to hear you're pleased with both the service and the quality of your flooring. Your kind words mean a lot to the team. Thank you for choosing us, and we hope you enjoy your new flooring.
Awesome
From start to finish the service was professional, explained throughly and staff were so helpful. I had to change something and it was done with ease. The monthly payments make it so manageable. Ive used these before in the past and thats why I came back again this time. The quality of the carpet is fantastic for what you pay. I definitely recommend x
May 18, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your fantastic 5-star review, Kat. We're delighted to hear that you found the whole process professional and easy to manage. It's especially rewarding to know you've chosen to return to us and that you're pleased with both the quality of your carpet and the flexibility of our payment options. We really appreciate your recommendation and look forward to helping you again in the future.
Very happy with the service provided
Very happy with the service provided. From the booking to comining out to do the measuring they were all very professional and i had my laminate fitted the week after by a lovely man who clearly takes a lot of pride and care with his work. My new floors look great, Thank you 😊. I think my appointment was fast tracked with paying in full upfront and I am very grateful. Would deffinately recommend this company to friends and family.
May 21, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your kind review and 5-star rating, Lynn.
We're delighted to hear that you were happy with the service from start to finish, and that our fitter's care and attention to detail helped make your new flooring look great. I'll be sure to pass your lovely comments on to the team. Thank you for choosing us and for recommending us to your friends and family, it really means a lot to us.
Enjoy your new floors!
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