From start to finish the experience was so easy and the end results are amazing. The fitter was friendly,outstanding in his work and just cracked on. Would definitely recommend.In the future if we are... See more
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The guy who came round to do my laminate flooring was fantastic done brilliant Job! same with carpets all done to perfection. 😍 I always recommend this company to anyone who's looking at getting floo... See more
Company replied
Everything is easy from start to end .. from the initial booking of the sales rep to frank Anderson coming out helping me pick my flooring, to making payments, booking the fitting day and the fitt... See more
Company replied
A really quick fitting the floor was gorfmgeous and there was loads left over. My favourite part was the builder he was great at having a conversation whilst laying hre floor and didn't do the silent... See more
Company replied
Company details
Written by the company
We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, and the North East.
Contact info
251 Europa Blvd, Westbrook, Warrington, WA5 7TN, Warrington, United Kingdom
- 0330 041 2999
- customerservices@paysmartcarpets.com
- www.paysmartcarpets.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
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Really pleased with my carpets and…
Really pleased with my carpets and flooring from PaySmart Carpets.
Early start and quick turnaround time. Guys were excellent and friendly
June 5, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for taking the time to leave us a review, Megan. We’re really pleased to hear you’re happy with your carpets and flooring, and that the team got everything sorted quickly for you. I’ll be sure to pass on your kind words to the fitters. Enjoy your new floors!
Excellent service
Excellent service, great quality. Very professional, but also friendly too. Would highly recommend.
June 11, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the lovely review, Katie. We really appreciate you taking the time to share your experience. Great to hear you were happy with both the service and quality, and that the team struck the right balance of professional and friendly. Thanks again for the recommendation.
Great experience all round
Great experience all round. Carpets and flooring look great and the whole process was so easy, quick and affordable. Highly recommend!
June 11, 2026
Unprompted review
Reply from Pay Smart Carpets
Thanks so much for your review. We’re really pleased to hear you found the whole process easy, quick and affordable, and that you’re happy with your new carpets and flooring. We really appreciate the recommendation.
Reply from Pay Smart Carpets
Thank you for the 5-star review, Kevin. We’re really pleased to hear you found us easy to deal with, that’s exactly how we want the experience to feel. We appreciate your support.
Great service
Great service, guys came and got the job done quickly. Stair carpet looks amazing, very impressed. Would recommend.
May 28, 2026
Reply from Pay Smart Carpets
Thanks so much for the great review, Claire. Really pleased to hear you’re happy with your new stair carpet and that the team got everything sorted quickly for you. We appreciate the recommendation.
Great work and friendly
May 28, 2026
Reply from Pay Smart Carpets
Thank you for your kind words. Emma. We really appreciate you taking the time to leave us a review. It’s great to hear you found the service friendly and the work delivered to a high standard. We hope to see you again soon
Would definitely recommend to other…
Would definitely recommend to other people. Very helpful and reliable. Great customer service when I have had to ring them. Carpert really good quality and the fitter they used was very polite and did an amazing job fitting the carpert.
June 10, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the lovely review, Hester. We’re really pleased to hear you’ve been happy with the service from start to finish. It’s great to know the team were helpful and that you’re happy with the quality of your carpet and fitting. We really appreciate your recommendation.
Love the ebd results a little pricy
The flooing is perfect got it done yesterday the reason I knocked a star off was price i was told £400 when I signed evuthing then when it came to booking they added a fitting fee of £132 i wouldn't of been bother about that if it was told to me when I was singing everything but they sais they put it in the terms and agreement obviously no one reads that but other then that the flooring was done perfectly my room is odd shaped and they made it look perfect
June 10, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your review and for the 4 stars. Morgan. We’re really pleased to hear you’re happy with the finished flooring and that the fitting team did such a good job. We’re sorry to hear the fitting charge wasn’t as clear as it should have been at the point of sale. That feedback is important, and we’ll take it on board to make sure we’re being as upfront and transparent as possible from the start. Thank you again for your honest feedback.
Excellent quality flooring the fitters…
Excellent quality flooring the fitters were fantastic and tidied up after themselves it's the second time of using pay smart and I've recommended them to family members.
June 10, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your kind review and for choosing Pay Smart again. Melanie. It means a lot that you came back to us and have recommended us to your family. We’ll be sure to pass your feedback on to the fitters too, they’ll really appreciate it.
Great all round service
So easy to book, date and times to suit, rang exactly half hour before arrival, fitted and done. I am so happy with my new space! Definitely recommend🤗
June 11, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the lovely review, Claire. We’re really pleased the whole process was easy from booking through to fitting, and that you’re happy with your new space. Thanks for the recommendation, it means a lot.
Reply from Pay Smart Carpets
Thank you for the 5-star review. We really appreciate you taking the time to leave your feedback and are pleased you had an excellent experience with us.
Unprofessional carpet fitter but happy withcarpet company
The carpet fit itself was great it was the fitter that caused me problems by breaking my wifi asfyer bring told plz dont touch it as its just been fixed, nails left on carpet me amd dog stood on them and his extra large binbag of rubbish was left for me to dispose of which cost me because the amount of different items in it that had to be recycled separately and then kieran stopped replying my texts very unprofessional guy that takes no care of people's things
May 27, 2026
Reply from Pay Smart Carpets
Hi Susan, we’re very sorry to hear about your experience; this isn’t the level of service we strive to deliver. We take feedback like this seriously and will review what happened with our team. We’d really like the chance to resolve this personally. Please reach out to us on 03300 412999 or customerservices@paysmartcarpets.com so we can make things right.
Great customer service
Great customer service, Lewis the salesperson was super helpful and patient. Floor fitter was great and super efficient. All round great service and would highly recommend
June 1, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for the great feedback, Ruby. We’re really pleased to hear you had such a positive experience from start to finish. I’ll make sure your comments are passed on to Lewis and the fitter, they’ll really appreciate it. Thanks again for the recommendation.
Really happy with the service
Really happy with the service.
John who came and measured up was helpful and knowledgeable. We had kitchen and 2 bedrooms fitted with vinyl and carpets. The prices are very reasonable and love the quality of the finish. Chris and the 2 guys who attended were really friendly and helpful and couldn’t do enough. I highly recommend and thanks for doing a great job!
June 5, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the great review, Jo. We’re really pleased you’re happy with everything, from John’s advice through to Chris and the fitting team. I’ll make sure your feedback is passed on to them. Enjoy your new flooring, and thanks again for choosing us.
They kept me informed
They kept me informed
They were polite
They were helpfull
They fitted everything around me
June 9, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your lovely feedback, Chantelle. We’re really pleased to hear you felt well looked after, kept informed and that the team worked around your needs. We appreciate you taking the time to share your experience.
I do like the offer of £10 a week to…
I do like the offer of £10 a week to have new Carpets/Blinds. But the fitters do not take their rubbish away and then leave it all with you to deal with.
June 9, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your feedback and for the 5-star review, Debbie, we’re really pleased you’re happy with the payment option and your new carpets. We’re sorry to hear about the rubbish being left behind though. That’s not the standard we expect, and we’ll feed this back to the fitting team to improve going forward.
Fast process the whole way through
Fast process the whole way through
Great fast fitters
June 9, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the 5-star review, Hollie. We're delighted to hear you found the whole process quick and straightforward, and that our fitters did a great job. We really appreciate your feedback and your custom. Enjoy your new flooring!
Absolutely fantastic services…
Absolutely fantastic services reasonable prices and affordable monthly prices. I love my new carpet and Lino it looks amazing and quality is brilliant
June 8, 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your fantastic review, Georgie. We're delighted to hear you're so pleased with your new carpet and lino, and that you found our prices affordable too. Enjoy your new flooring, and thank you for choosing us!
Reply from Pay Smart Carpets
Thank you for your kind words and for taking the time to leave a review, Hayley. We're delighted to hear you're happy with the service and really appreciate your support. Enjoy your new flooring!
Reply from Pay Smart Carpets
Thank you for the 5-star review, James. We're pleased to hear the installation was completed quickly and that you found our payment options easy and convenient. We appreciate your feedback and your custom.
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