Pbgrentacar Reviews 

Reply from Pbgrentacar

Sep 29, 2023

Thank you for the excellent review, we are happy to know that our hard work has a good result for you. Kind Regards

Reply from Pbgrentacar

Sep 21, 2023

Your review makes us better and better.. However, I would like to mention some important facts which will help you understand our services better.

1) Each rental includes the terms and conditions that our service is offered to customers. Rights and obligations.
2) When your vehicle is picked up, the vehicle is signed and picked up according to your preferences, and of course with everything we have agreed before, whether the rental goes well or not. Plus the video with the condition of the car. (Based on that video there is no space for misunderstandings)
3) Any dispute will be resolved amicably, and according to the terms and conditions, which means that no one will be forced to pay more than what has been agreed, but also no one will abuse our services simply by denying a situation. There are videos, photos, etc. in the file of our company.
4) Money charged in case of damage that is not covered by the insurance, does not constitute a profit for our company.
5) Customers with the reservation process, have been informed and keep a video of the original condition of the car and any disputes will be resolved based on this.

*Our staff has been the same for years and also is the same process has been from the start of this company.

Fair and correct processing of each rental, leaves no space for misunderstanding.

We promise a fair rental, with the very best conditions.

Now each customer acts as is
according to his psychosynthesis, when something goes wrong at the end of the rental period, that's your right, and no one here at this company will ask you to not say your opinion. But it doesn't mean that his perspective reflects the right or reality at times. We understand the situation, and we do our best on every part of this agreement. We do this work for a living, through hard work that offers a good experience to our customers, But we will not pay for damages beyond what was agreed, delays, dirty cars with stains, we will not become a punching bag for any customer's personal problems. Your credit card was on the limit, was not possible for the payment to be completed with your credit card, and for that reason, you paid with a debit card.

You are invited to have a balanced attitude with everyone so that an amicable solution can be found for both sides.

You didn't pay all the damage but part of it, you are just asking not to give anything, and to be refunded the amount you paid of your own free will, for to not write these reviews, you can write whatever you like. For the 115€ damage you paid 30€, but even with that, you are not happy. Read all the reviews and you will see that we offer the best conditions of insurance. Thank you but is not our fault and we have done the best was possible.