I recently ordered two Synology HAT3310-16T 16TB drives from PC-Canada and the experience was genuinely impressive from the very first email. Ian answered every question I had quickly and... See more
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I bought a motherboard Jan 10th while it was in stock, they had a problem with my credit card and delayed the payment that's fine happens all the time. What's not ok was my order getting back ordered... See more
My thanks to Dave Park and PC Canada. Our company has purchased over 240 orders from them over the past three years and the experience has been so much better than dealing with the International v... See more
Company replied
I recommend never EVER doing business there. They often threaten to cancel your order before shipping f you don't pay extra because they say the prices has increased. This is illegal practices. This c... See more
Company details
Written by the company
At PC-Canada, our vision is simple: to become the premier Canadian online electronics seller by providing an unparalleled selection of the very best IT products, an unbeatable shopping experience, prompt shipping and exceptional customer service. Our total commitment to customers empowers us to work closely with every customer.
Contact info
180 Northfield Dr. W. , N2L 0C7, Waterloo, Canada
- 800.556.1971
- feedback@pc-canada.com
- www.pc-canada.com
2.6
Poor
233 reviews
Hasn’t replied to negative reviews
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The prices are almost always fair and…
The prices are almost always fair and when support is required it is prompt and corrective.
I order thousands per year and I always try to order here first.
August 11, 2023
Unprompted review
Reply from PC-Canada.com
Hi Robert! We are so thrilled to hear you continually chose to use PC-Canada.com. Thank you for being a client, and we look forward to helping you with your technology needs in the future!
Refuse to perform exchange/refund on DOA unit
Ordered an APC UPS to replace a failed unit powering a frequently-used A/V system. New UPS arrived defective right out of the box. Contacted PC-Canada to request an exchange and was told we had to contact the manufacturer and go through the RMA process, which can take 2-8 weeks. Advised PC-Canada this was not acceptable and requested to perform a return instead. PC-Canada refuses to accept it and insists we have to go through the manufacturer's RMA process.
Absolutely absurd. First and last time we will ever deal with PC-Canada.
As you'll see in the retailer's ridiculous response, they claim they can't perform exchanges or accept refunds because of the "manufacturer's policy". Strange how BestBuy, Canada Computers and every other retailer selling the exact same product produced by the exact same manufacturer all have no problem performing exchanges or accepting returns. It's almost like the manufacturer has nothing at all to do with it.
July 24, 2023
Unprompted review
Reply from PC-Canada.com
Hi Greg,
We're sorry to learn about your recent experience and thank you for taking the time to share your feedback. We genuinely value your input and apologize for any inconvenience you may have faced.
We understand that receiving a defective APC UPS right out of the box can be frustrating, especially when it's intended to replace an important component like the one powering your A/V system. We're truly sorry for any inconvenience this has caused you.
Our return policy is aligned with the guidelines provided by each manufacturer, which is why our team advised you to initiate the RMA process directly with the manufacturer for a prompt resolution. We recognize that manufacturer warranty processes can vary and acknowledge that the timeline you mentioned might not meet your urgent needs.
We're here to support you through the process, and we understand that the manufacturer's policy may not always align with immediate customer needs. While we are not able to override the manufacturer's policies, we are committed to assisting you in any way we can.
Once again, we apologize for any frustration this situation has caused, and we genuinely appreciate your feedback. If you have any further questions or concerns, please don't hesitate to get in touch with us.
Terrible. Just Terrible.
This site is awful. Do not order anything from here. I ordered a printer part for work, saw it was the wrong part as soon as I opened the box and didn't even take the item out. The box was in perfect condition and the product not unwrapped and they still told me they couldn't issue a refund due to the fact the box was open even though I emailed them immediately after receiving it. The customer service was atrocious and I strongly recommend you buy what you need elsewhere.
July 10, 2023
Unprompted review
Reply from PC-Canada.com
Hello Nicole,
We are sorry to hear you were unhappy with your experience when trying to return the printer part you purchased, and we appreciate your feedback.
Due to Manufacturer requirements, we are unable to offer returns for opened, non-defective products. This is stated in our return policy outlined in our terms and conditions, which you agree to when placing an order with PC-Canada.com. We never want our policies to catch customers off guard, which is why we include the following text in all order confirmation emails, which clients receive after placing an order with PC-Canada.com, “PC-Canada.com cannot accept returns for opened non-defective product so please make sure your order is fully compatible with your computer environment BEFORE opening any packaging.”
When you reached out to us to request the return of this item, our customer service representative did escalate this request to the manufacturer to see if they would provide a policy exemption. This exemption request was subsequently denied with a note requesting additional photos of the product showing the unused item in its original packaging. If you are able to provide us with the required photos, we can reopen the RMA exemption request on your behalf. Please note, it is not guaranteed that the manufacturer will accept the exception request and if approved, a restocking fee could apply. If you would like for us to revisit this case for you, please reach out to our Customer Service Team with the requested images. Thank you again for your feedback.
Great experience
Order some parts and everything was smooth and delivered on time.
February 25, 2023
Unprompted review
Reply from PC-Canada.com
Hi There, thank you for sharing your experience using PC-Canada.com. We are always happy to hear when a shopping experience is smooth and arrives in a timely manner for our clients!
I had an issue with an initial purchase…
I had an issue with an initial purchase for which PC Canada could not confirm the billing address. The PC Canada team was proactive in providing a solution and ensuring the transaction goes through.
July 11, 2023
Unprompted review
Reply from PC-Canada.com
Hello, thank you for sharing your experience! At PC-Canada.com we take pride in providing excellent customer service, and are always pleased to hear when the team is able to aid a customer such as yourself through this process. We look forward to helping you fulfill your technology needs in the future!
Great PC-Canada business
As always, great products availability and fast order processing. Behind all this ... a great team.
Thank you !
June 27, 2023
Unprompted review
Reply from PC-Canada.com
Hello Sorin, thank you for your kind words! We are happy that your experiences with PC-Canada.com's website and Customer Service Team have been positive. We hope to continue providing you with this level of service for your technology needs in the years to come!
Not even worth a star
I order a scanner for my client through my business credit card. No confirmation email or calls after they a week I had to call them to check the status because my cc transaction was still pending. First they verified with the bank and came back to me that everything is good. Next day morning they called up to say that one of the departments has turned around the order because my business is new and I got a new domain. The lady gave a reason that after 6 months the bank can go back to PC-Canada to get the money and the other reason was their policies doesn't allow such transactions. I have ordered many other things with the same cc and no problem. DO NOT do business with them.
June 28, 2023
Unprompted review
Reply from PC-Canada.com
Hi Rahul, Thank you for reaching out with your feedback. We are sorry we weren’t able to assist you with your scanner purchase. In order to protect our customers & our business from potential fraud, we follow stringent customer protection practices. As per our terms and conditions, we research all orders thoroughly before shipping, in accordance with the policies set by our Fraud Avoidance and Customer Protection Departments. PC-Canada.com may require additional information and/or verification before accepting and processing any order. While we understand our policies are more stringent than other online retailers, we find most customers appreciate this added level of security. Once again we apologize, we were unable to assist you with this purchase.
I have been ordering from these guys for 5-7 years but will stop immediately.
I have been ordering from these guys for years and everything was great until I tried to replace defective toner cartridge.
I ordered enough that I had a "customer rep" call me in 2019 to thank me for my business.
I didn't use the toner cartridge right after I received it as my printer didn't need it yet but today, when I installed the brand name Lexmark cartridge, it didn't work. I called them and they told me that I need to deal with Lexmark. Anyway, they refused to replace wit with a working one and said they would submit something which could takes weeks.
Now I am scrambling for toner for my printer because of them.
I will NEVER order from these guys again - they are happy to take your money but won't help you when you need it most.
They do not value any type of relationship with their customers.
June 27, 2023
Unprompted review
Reply from PC-Canada.com
Hi Vik,
Thank you for sharing your feedback with us and we’re sorry to hear the Lexmark toner cartridge you purchased was defective. When our customer service representative looked into this for you, it was discovered that this item is now covered under the manufacturer’s warranty as the toner was purchased back in February. As a reminder, we have a 15-day return window after the date of shipment, within which we can assist with returns for defective products. After the 15 days, the manufacturer warranty kicks in and per the manufacturer's policy, all support requests must be directed through them.
We apologize we are unable to assist you with the replacement unit directly, however we encourage you to contact Lexmark Support at the number provided to open a warranty claim. We’ve included the number and a link to their support page below for quick reference. Lexmark toner cartridges are covered by a Limited Lifetime Warranty, so we trust Lexmark will be able to assist you with a resolution.
Lexmark Support at #1-800-539-6275
https://support.lexmark.com/en_ca/contact-support.html
Great Deal, Great Service.
I needed to get some Brother cabless label printer and i searched the internet for a good deal and PC-Canada.com had the best deal available. All items were delievered within the scheduled time and items were in good shape. I'm satisfied with them ans I'm definitely shopping here again.
May 7, 2023
Unprompted review
Reply from PC-Canada.com
Hello Gregory, we are always happy to be able to provide our customers with competitive pricing on name brands! We are glad the Brother product received was shipped in a timely manner and arrived as expected. We look forward to helping you fulfill your technology needs in the future!
Took a chance with these guys and it was a mistake
Took a chance ordering an industrial wireless router from PC Canada. I normally order from NewEgg or Amazon, but PC Canada happened to have the item in stock while the others were backordered.
It turns out the router I ordered doesn't properly implement station mode as confirmed with the manufacturer. Had all packing materials and wanted to return; was requested to open an RMA, which I did. Was denied. I escalated, and was denied again. Now I'm out over $600.
Buyer beware.
May 24, 2023
Unprompted review
Reply from PC-Canada.com
Hello Gordon,
We appreciate you reaching out to provide your feedback on our service. We understand you’re frustrated that your request to return an open non-defective product was denied, and we apologize that we were not able to assist you further. Unfortunately, due to Manufacturer requirements, we are unable to offer returns for opened, non-defective products. You are welcome to reach out to the manufacturer directly at the number provided by our Customer Service Representative. If the manufacturer provides you with an exception for opened boxed return for this item, please contact us back and we can reopen your return request.
We don’t like disappointing customers and never want our policies to catch customers off guard. For that reason, we make a point to communicate relevant policies to clients at the time of purchase. Our return policy for non-defective products is available on our website here https://www.pc-canada.com/p/care/terms.asp#returnsand and in the terms and conditions which you agreed on when placing your order. Because we know some clients skim through the terms and conditions, we reiterate the return policy for non-defective products within the order confirmation email we send immediately after an order is placed. The order confirmation reads as follows “PC-Canada.com cannot accept returns for opened non-defective product so please make sure your order is fully compatible with your computer environment BEFORE opening any packaging.”
While we aren’t able to assist you further with this return, we appreciate you brining your concerns to our attention and will use this opportunity to reflect on our communication methods to ensure clients have the proper expectations when placing an order with us.
Return policy very sketchy
Very bad experience due to an order I made ordering the wrong product. Returning an item is very hard with them, you need to get through a process and they finally accepted the return (at my own cost). After sending the package back, it got returned to me with a big hole in the box and claimed they received it as damaged. Not only I have paid some shipping cost, I now have a useless product sitting home and they are refusing to take it back.
The issue here is that they are using the manufacturer product as the shipping box instead of wrapping inside another box as all merchant should be doing. It's almost seems like they did this on purpose so they can refuse package "not in the original box".
Anyway, I used to be very satisfied with this company but the fact that their shipping return policy is soo hard, better to buy elsewhere with good return policy.
May 9, 2023
Unprompted review
Reply from PC-Canada.com
Hello Jon, thank you for sharing your thoughts on your recent experience with us. We are sorry your return was damaged by the courier you used to ship it back to our warehouse and can appreciate that this was a frustrating experience for you.
We would like to address your concerns regarding the original shipping package. Certain items, including the product you purchased are too large to be reboxed, in those instances our warehouse partners will ship the product in the original manufacturer box. This is one reason we ship all packages via registered courier and insure the products for their value, and if any damage is caused in the original delivery of the item, we could then make a claim with our courier. Just is the case for when our clients are returning items. As outlined in our terms and conditions, “return shipping for non-defective products is the responsibility of the client. When returning items, the client should confirm that all items are well packaged and insured for the correct value, as they are responsible for any additional damage to an item, or loss during return shipment.” Due to the damage the package sustained in the return shipping our warehouse denied the return and shipped it back to you as per our policy. We regret that we were unable to assist you further in this case, but we encourage you to reach out to your courier because if the item was properly insured when you returned it to us, you should have no trouble getting your money back for the damages the courier caused.
Ordered an evoluent mouse they have…
Ordered an evoluent mouse they have competitive pricing and better shipping rates than the evoluent shop itself.
May 8, 2023
Unprompted review
Reply from PC-Canada.com
Hello Dianne! We are so happy you chose PC-Canada.com for your Electronic Mouse needs, and that we were able to have it shipped to you for a great price. We hope you enjoy the product, and look forward to serving you in the future!
PC-Canada.com has good and helpful…
PC-Canada.com has good and helpful customer service. I have bought a few items over the years and have not had any issues.
April 21, 2022
Unprompted review
Reply from PC-Canada.com
Thank you for taking the time to leave us a review! We pride ourselves on the Customer Service Team we have built and are glad to hear they have been helpful for you over the years. We are looking forward to continuing doing business with you!
Great prices easy shopping experience
April 13, 2023
Unprompted review
Reply from PC-Canada.com
Hi Lucas, Thank You for taking the time to leave a review! We are happy to hear that your recent purchase was a pleasant one and look forward to doing business with you again in the future.
Fast communication
Thank you for bringing the bookkeeping error to light
March 28, 2023
Unprompted review
Reply from PC-Canada.com
Hello John,
We are sorry to hear the experience you had while returning these items was disappointing. From looking into your most recent return order for 2 ViewSonic items, we have it noted that you did receive credit for the return of both items. If you are still having issues seeing the completion of this RMA situation, please reach out to service@pc-canada.com, and we will be able to help resolve any questions you may have.
APC Battery! Great Price, Fast Shipping!!!
Super fast shipping of APC battery to Newfoundland, price was great !!!
February 17, 2023
Unprompted review
Reply from PC-Canada.com
We are glad to hear this Marc! Thank you for sharing your experience!
Reply from PC-Canada.com
Hi there!
Thank you for your positive review! We are happy to hear that you found the headset you needed in stock and that it was shipped quickly to you. We appreciate your business and hope you have a great day!
Best Prices ($Can) for APG Cash Drawer Trays
Very Fast Shipping to Newfoundland, I found they had the best price when comparing to other websites in Canada, this should be the first stop for your Tech bit and pieces
February 10, 2022
Unprompted review
Good Job!
Always a great experience dealing with PC-Canada. Best prices too!
July 31, 2022
Unprompted review
Reply from PC-Canada.com
Hi ImCanadianEh,
Thank you for the review! We are glad you always have a great experience with us :)
Cheers,
I'll be back again!
Well priced products, plenty of stock, and helpful search functions. My case arrived earlier than expected, with no redundant packaging. Definitely will be back!
January 12, 2023
Unprompted review
Reply from PC-Canada.com
Hi Michael,
We are glad you shopping experience went smoothly and your item arrived quickly. Welcome back anytime!
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