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PCCaseGear Reviews 

653
•
TrustScore 4.5 out of 5

4.7

Computer Store
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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast dispatch and delivery services, often receiving their orders quickly and with solid packaging to prevent damage. Many people appreciate the competitive pricing and wide range of products available, making it easy to find what they need. The service is frequently highlighted as excellent, with consumers noting the efficiency and helpfulness of the staff, even when making changes to orders or handling returns. However, some customers experienced issues with product quality, receiving items with defects or finding that the quality assurance processes were not effective. A few other people also felt that shipping costs were expensive, and some noted delays or complications with delivery, including items being misrouted or damaged in transit due to insufficient packaging.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

People report positive experiences with products, highlighting the excellent quality and performance of items... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the fast, efficient, and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting great, competitive, and fair... See more

Order

Users describe positive interactions with order, highlighting the super simple and fast ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi thank you for my parcel but I’m sorry to say I couldn’t get my new i7 cpu to work on my computer I upgraded the bios before I put the i7 cpu in couple of months back since put my old i5 cpu back at... See more

Rated 5 out of 5 stars

Just grabbed an amazing deal during their Christmas Sale and couldn’t be happier! The website was super easy to use, customer service was friendly, and my order arrived lightning fast – just in time... See more

Rated 5 out of 5 stars

From ordering to dispatch was only a few days, and delivery (4,000km non express) took just on a week. The system was extremely well packed, both externally and internally and all the cables w... See more

Rated 5 out of 5 stars

Great range, pricing and speedy delivery options. I have been buying almost every tech item I need from PCCG for decades and have never had an issue with purchases from full gaming rigs or chairs t... See more

Company details

  1. Computer Store
  2. Computer Accessories Store

Written by the company

The ultimate destination for PC Gamers & Enthusiasts - Winner of Best Retailer & PC Builder.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

653 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.7

All reviews

(653)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Custom build 10/10 service and speed

ordered a new custom build pc express shipping was built and shipped to me within the week amazing fast service they even emailed me asking some questions bout the graphics card because I wasn't ordering one and seen my last purchase was a 2080ti so they asked if I wanted the cables set up for that. amazing serive. And it arrived safely with enough bubble wrap and foam to save it from a fall from space haha so that was fantastic

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Super Fast Delivery!

I'm a long-time user of PCCaseGear, I trust them for basically all of my tech-related needs. Everything always arrives INSANELY quickly, my recent purchase of a new monitor showed up and I was shocked that it was here so early!

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

10/10. Fast delivery, all specs listed clearly. Staff help with options to ensure best bang for your buck 😎👍

February 19, 2025
Unprompted review
Rated 1 out of 5 stars

You are rolling the dice with PC Casegear

Despite the many good reviews on this company, I have to disagree.
The graphics card I was supplied was defective, reached out for after sales support only to be ignored.
Final nail in the coffin is that they mislabelled the drives on the PC when it was built, causing massive issues with gaming and windows (which was installed on the HD not the SSD). Only discovered by accident much later.
Have since moved to another PC supplier.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

They Know Service............

PCCG has always been FAST with processing orders and getting them out the door and to waiting customers. Sucks they are located in Vic otherwise I'd be doing Click and Collect orders everyweek.......

January 21, 2025
Unprompted review

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