Peacocks Reviews 1,539

Excellent customer service from Brandon!

Excellent service from Brandon from customer service today.
Surprised to see so many negative reviews BTW, I have been ordering from Peacocks for years and never had n issue with orders or refunds, and their dresses are top quality.

Courier lost my parcel, chatted online took 2 mins and the new order has also been sent. Very happy and easy to do.

Brandon sorted out my online shopping issue swiftly and without hassle

Made me feel like a shoplifter. They should invest in people who enter their stores not look them up and down and assume they are going to grab something. I have a walking stick so not on. To add to insult, shop assistant said I had such a nice sister. What about me buying something from her store? Doesn't know me but apparently I'm awful and a shoplifter buying a dress.

I recently ordered some tops online to replace old ones, but the sizing has changed significantly - my usual size now runs at least one size smaller, so I have to return them again.

It’s frustrating that I now have to pay two sets of postage fees, since there’s no longer a nearby store, which adds both time and cost.

The customer service team I contacted was not very helpful, simply stating that I would need to go to a store or pay for postage.

I’m writing to warn other customers that the sizing is now very different from what it was previously. Based on this experience, I won’t be ordering from Peacocks again.

Spoke to a lady called Zahra. She was amazing !! Sorted my problem literally in seconds ! Thank you Zahra if only ALL customer service people were like you !!

I ordered some jeans and later realised I had entered the wrong postcode.
I quickly got onto customer service mobile chat as my order was out for delivery. I was informed that this could be stopped and a replacement sent to the correct postcode..
I asked if I could do click and collect and was advised this could be organised.
There was nothing else I needed to do other than wait for an email to say my jeans had arrived at said store
I should like to thank SAKIA for there excellent customer service

On a recent visit to a peacocks store while away from home I purchased a lovely yellow crochet style cardigan
Once I got home I tried it on but alas too big, as I dont have a peacocks store near to my home I was just 5 days over their 30 return policy
Unfortunately the store at Crystal peaks sheffield would not offer a exchange for a different size even though all tags on item were still attached and I still had my receipt
Not very good customer service at all as why would exchanging my item cause them a issue as it could easily be sold along side their other size cardigan as it was still in shop bought condition
VERY VERY UNHAPPY CUSTOMER

I bought a skirt from Peacocks Temple Square, Oxford on 2 March 2026, and it was not good and I returned it the same day, I did not receive the money in my bank account, today March 6 I went to the store and a saleswoman who was chating with friends, not colleagues, was very nasty because I disturbed her after I waited for her to finish the chat ,thinking that she was with a clients I asked the women who were at the corner of the counter in front of me if they were in line they said no, and I asked the saleswoman to tell me that the money was not returned to my account, she got angry and said ,,don't ask me go to customer service", I asked where this is?,, she said she doesn't know .... her friends knew the rules more than she did as a saleswoman ..... I told her that I knew her as a saleswoman at Select a store with big size clothes, in the same of the Temple Square shopping center, Oxford ,and she was just as bad with clients, indifferent to help and she didn't really like to do it, so I asked her name she lough and said,,that she doesn't care if I complain and ,,that next time when I come back to ask abaut my refound£ 20 not sent in my account she will send me to the custom service again " she told it is not her job refounding money . this sarcasm towards me being proud of her friends

I had a problem with an order, communicated with Zara and had a very positive outcome. Query was settled promptly and efficiently.

Evri said my parcel was being returned to Peacocks with no explanation. Contacted Peacocks customer services via Chat and the advisor Sakia quickly told me the parcel was damaged in transit & she could provide a full refund or replacement. Very good customer service from Sakia & Peacocks

Spoke to someone called Sakia as I had a missing parcel with Evri. Very helpful and refund was sorted out. Great service

Very helpful staff always willing to help. I always find something l like in this my local store

Brandon was very helpful and realised I made a typo error in my email.

Quick and easy very helpfull

The customer service team online are incredibly rude and unhelpful. Such a frustrating experience. They require more training. Items are low quality too and often faulty, shrinking after one wear.

Great customer service. Delivery had the wrong address. Refund immediately. Thank you Zahra

Awful staff and cheap clothes that are not worth the price. the staff act as though they're working in a Gucci store and all their clothes are made of gold, snobbish rude and downright unhelpful, following you around and acting like your going to shoplift. Quality of clothes, bags and shoes is awful could've bought better quality off temu

Awful experience they never ever have my size 32 waist never ever respond to email enquiries ever to be honest there a shoddy company, there pretty bad, customer service is the worst I’ve ever experienced !!!