Pearl and Earl Reviews 4

Really poor customer service.
Wrong size sent. Returned. No refund despite 5 e mails.
Gave the benefit of the doubt but now most of order missing, no communication and no refund.
Sorry, but products are ok ( I bought more into the backstory of the brand and try to support independent traders) but they’re not good enough to warrant a really poor experience. My advice is to avoid and go to a small business trying to do better. Twice bitten. Owners, if you want to get in touch and resolve, please do.
So, since writing this, I have to say that I have had contact from the owners and hopefully all is resolved. All is well even if it took a while.
Update: 23/11/23. I might have been too optimistic. Still waiting for the order I placed in October. Owner said it was opened and some items removed and would replace asap. Still waiting. 4 more emails. No reply.

The quality of my Breton top is great, the sizing is not. I had to re-order a small which is still too big but the hassle and expense of returning it is not worth it. They forgot to send me a replacement and after reminding them a couple of times THEY said I could have a refund - which I’ve never received. They sell some really nice stuff and I would love to order more but my first time experience has not been good. Such a shame.

Absolutely brilliant brand!! I’ve been a fan for a while.. quality and feel of the garments (boyfriend hoodies are my fave) is 5* and the designs are brilliant... truly great brand but what has just amazed me is their customer service.. literally all day I’ve been emailing with customer services as I wanted something they didn’t have and they went out of their way to get it for me... great prices too! Emma deserves a massive mention.... great brand and very cool clothes!!

Placed a large order a month ago with this company. Slow to despatch and when the order finally arrived there were incorrect products.
Emailed customer services twice and had no response. Returned all goods recorded delivery and am still waiting for my refund weeks later.
AVOID AT ALL COSTS