Horrible service, rude servers, poorly managed
NOTE: "Pearlbayview" has several Ontario locations. The following review discusses my unpleasant experiences specifically received at the PEARL BAYVIEW CHINESE CUISINE restaurant located inside Bayview Village Shopping Centre
2901 Bayview Avenue Toronto, ON M2K 1E6
******
Extremely poor customer service. No, let's change that . . . HORRIBLE customer service, during BOTH of my visits to this sleezy place. Disrespectful, blank-faced, rude servers who barely speak English. Why does this place hire non-English-speaking servers, when it is located in a Canadian mall where every other restaurant and shop has English-speaking clerks? In "Pearl Bayview Chinese Cuisine", for the customer, the simplest request turns into a chore of repeating yourself six times (I would like another napkin please. "What you mean --naaap--kinnn??) You know -- this white thing (holding one up). "No understand. What you mean -- naap-kinn?") So then I ask to speak with the Manager (hoping I'll get lucky and end up with an employee who speaks English). "No permit speak with Manager...What you mean?") etc. etc. You get the drift. Wow. The Pearl Bayview has the WORST customer service I've probably ever received in a Chinese restaurant in my life! Seriously. The servers ignore you (walking past you 6 times, while you waive vigorously to TRY to get their attention). They just go to the Japanese/Chinese customers . . . and IGNORE you if you are any other color. Double-Wow. Won't be going back to this dump. Trust me, the food quality won't matter to you at all, when you experience these rude, moron, blank-faced, empty-expression, non-English-speaking servers and their neglect. Guess you can see they really got me angry--enough to write this review of my experiences, and to warn others of what to expect.