Pearson VUE Reviews 

0 STARS ! by far the worst customer service I've ever encountered. No representative was educated on their job on the exam scheduling. No one could understand English nor could I understand them and I spoke to 3 different people. Makes no sense. WORST EXPERIENCE

Warning! Don't take online! They need a competitor or a collective lawsuit in order to change their practices.

I wanted to avoid the testing center due to how uncomfortable it was to sit for my first required exam several months ago. The employees lacked basic professional demeanor and were borderline rude. The environment of having to scan palm veins is incredibly bizarre. The tiny room we were locked in felt wrong, and the energy was punitive, although I've never been in such a situation. Decades ago, when I had a state-level test, the testing center was "normal." I went in and gave the proper ID, followed the protocol, and took the test. There was room to move and breathe. It was not Pearson, and it was before the electronic takeover of the world. BC of the awkward experience several months ago at a Pearson center, I decided to take the test online at home. It did not go well.

I am utterly shocked at the unprofessionalism of this testing program!! The disorganization and difficulty of access is completely absurd and unacceptable. Once logging on to the program, I was forced to power on my phone to complete logging in. I was then given no notice whatsoever about powering down my phone prior to the proctor chastising me for having a phone. I closed my phone prior to opening the test. and removed it from my space. She warned me about that being an issue. Then, once I began the test, she continued to interrupt with more warnings. After two questions, I slid my laptop ~one inch to the right bc I realized in the chaos of navigating this poorly designed system, it was off-center to my head, which could result in aggravation of my spinal injury for prolonged time periods. I did not lift the laptop and very gently scooted it ~ one inch took all of one second. Two or three seconds later, my test was shut down. I barely had enough to read the reason, which stated that it was sensed that I left the testing space. I had heard through my program of such occurrences, which should be illegal, but I had no idea something like what I did would warrant a shutdown of my test. I feel and fully believe this testing center is predatory to make more money and to cause negatively for test takers. I under no circumstances did anything wrong. This inept, unethical, and poorly designed testing outfit committed the wrongdoing here.

Awful customer service. Had issues in my online exam, when I tried to reschedule it online it said i couldn't due to already having the exam scheduled. Tried contacting customer service and they said I am able to sign up within 24 hours after am exam. It's now almost a week after the initial exam and I am still unable to retake and customer service is of no help.

DO NOT USE THIS COMPANY.

All the reviews are correct

Webchat - totally useless
Emails - totally useless
Phone - they don't answer and when they do after 60min on hold, totally useless

The booking, and system does not work.

They take your money, can't join the exam/test because the proctor does not join - you will never get your money back.

Save yourself a lot of headaches and hassle and avoid using Pearson VUE

On April 14th, 2026, I purchased an Entrepreneurship Exam from the Certiport website to be taken via remote proctoring on April 17th at 1:45 PM. On April 16th at 1:47 PM, Pearson Vue sent me an email with steps to prepare for the exam which included a computer check using their ONVUE application. I proceeded with the systems check using my work laptop in my on-site work office, but found that there were multiple issues involving company monitoring software and the Crowdstrike Firewall. I put in a ticket with our IT department and they were able to log in to my computer remotely on Friday 4/17 and disable several programs that were preventing the systems check from being successful. They were not able to disable Crowdstrike, however. I called Certiport to let them know and ask for advice, but they told me that I would need to contact Pearson Vue, which I did. After being transferred and put on hold multiple times for almost 2 hours, I asked if I could take the test in my employer's PEARSON VUE TESTING CENTER. They said they did not know and would have someone call me in 48-72 hours. Instead they send me an email saying sorry that I did not show up for my test. When I called to ask about the question they said they would answer, they told me that tests have to be cancelled 24 hours in advance or they will not give a refund. The April 16th email was actually sent less than 24 hours before the test, which means there is no way I could have known and cancelled it in time. I proceeded to spend 3-4 hours on the phone with Certiport and Pearson Vue, both of whom told me it was not their test and that it belonged to the other company. After doing some research, I found that both Certiport and Pearson Vue sell the same test from the same website, and that it was, indeed, Pearson Vue that sold me the test. They steal people's money, refuse to take any accountability, jobs to other countries, and have a monopoly; just look at their reviews.

they cancelled my exam, with no possibility to reschedule, they rescheduled automatically a MONTH from the original date.
tried contacting customer service by email - no answer
chat - i am in another country, they can't help me.
phone - all agents are busy, wait. 3 phone calls later, still no answer. almost 20 minutes wait each time. still unsure of whether ill even be able to take this exam.

The worst exam experience I have had.
Pearson states that its goal is to make exam experiences “as smooth and stress-free as possible.” Unfortunately, my experience was the complete opposite.
I checked in on time at 09:45 and even began the process early, out of respect for the scheduled start time. By 10:00, the system indicated that the exam would begin within the next 30 minutes. My exam was scheduled for 10:15, yet I was unable to start until 11:20.
For a total of 1 hour and 35 minutes, I was required to remain seated in front of a camera that was actively recording me, unable to use my phone or computer, and with no meaningful communication or updates. During this time, I missed an important customer call, having trusted that the exam provider would adhere to the scheduled time.
Throughout this period, I repeatedly attempted to seek assistance, both verbally and via the chat function. Each attempt resulted in the chat window being closed without a response. Raising my hand only triggered an automated “How can we help?” message, followed again by the chat being closed without any resolution.
When the exam finally began, I immediately encountered multiple technical issues that required a system reboot and proctor intervention. These issues caused additional delays and directly reduced my effective exam time, significantly increasing stress and negatively impacting my ability to complete the exam under fair conditions.
In addition, I am aware that several colleagues and friends have recently experienced similar issues with Pearson, with some waiting close to an hour before ultimately giving up and not proceeding with the exam at all.
Overall, this experience was poorly handled, unnecessarily stressful, and fell far short of the service standards Pearson claims to uphold.

Horrible company, tried to reschedule my exam. It didn't reschedule so lost $335 in exam fee's. Second time I tried to reschedule as well, happened to get an SSO error so I can't access the website anymore. Tried live chat, didn't help me. Now on a call with Pearson already for 15 minutes.

Absolutely awful. The "proctor" claimed that my computer had another program running in the background, and would not allow me to take the exam. Save yourself the frustration and money, and take it in person.

The test itself was a joke with questions that had no right answer and question not involving the topic at hand.

My daughter took the LNAT at Southgate Pearson Vue. The cable attached to the keyboard was tangled when she tried to take take the keyboard for part 2 of the exam. She flagged the invigilator who powered the machine down in attempting to assist. She lost 5 minutes of the exam time and opened a case as she was not given the additional she lost (despite being told she would be). No acknowledgement of the complaint was received and when she called the call centre she was told the exam was "irretrievable" and she would have to take it again in January which she did. No explanation or apology was received. IT failures can happen but Pearson should own it when they do.

The companies tech support is probably the worst I've seen with any company.

I had never had any problems with OnVUE, but yesterday and today was unable take my exam from home. Even after passing all the checks, the exam never started. I was even in the queue when suddenly kicked me out. I believe they did recent changes, now it is imposible. Worst experience ever. I won't be able to get certified before my due date because of this.

OnVue was a terrible experience. From downloading to customer service to testing my system before test day, it was very stressful. I actually had to disable Windows Security to allow for the downloaded program to run.

I would give one star if it were possible. They show no concern for their clients' situations and make no effort to understand their perspectives. Their customer service is virtually nonexistent. There is no way to communicate back with program coordinators. The proctors' English proficiency is very limited, making them difficult to understand.

I had an extremely frustrating experience attempting to sit my Azure Fundamentals exam through Pearson VUE OnVue.

I completed the full 30-minute pre-check process as required, only for the proctor to flag my wireless headphones as unacceptable. I immediately switched to a wired headset to comply. Despite confirming on my end that the microphone was fully working, the proctor claimed they were unable to hear me — and rather than attempting to troubleshoot or escalate the issue, they simply hung up on me and forced me to reschedule.

No warning. No attempt to resolve the issue. Just disconnected.

This is completely unacceptable. I had taken time out of my day, completed all the required preparation steps, and was ready to sit my exam. Being abruptly disconnected by a proctor — with no explanation and no support — wasted my time and left me without any resolution.

Pearson VUE needs to hold its proctors to a higher standard of professionalism and customer service. Candidates should not be penalised and forced to reschedule due to technical issues that were not their fault, with zero support offered.

I went to take my Real Estate sales test today; I was on time the workers were 13 minutes late the entire building was filthy I read the instructions about personal items and complied. When the man assessed me, he wanted me to remove my wedding ring, and my 14 K Cuban gold linked necklace my answer was no. They ask you to bring 2 forms of identification a debit card and picture ID they allow you to keep your ID, but they keep your debit card in a safe that you have no access to. This is a personal violation considering this is your money on your card that they have access to but you don't. While testing the young lady came in twice to spray air freshener, this interrupts your concentration and bothers your allergies there is no ventilation in the room she sprays and closes you up in a room that she's not in. This gave me a head ach and messed with my allergies it's been 2 hours since I tested and I still have a headache. It's unbelievable that you are there to be tested and they distract you from testing after you've paid for the service. For them to want to strip you of your wedding ring is crazy the expectation is for you to trust strangers with your valuable possessions.

Pearson VUE is a publicly traded company that allegedly engages in intentionally misleading UI to force test retakes and increase profits.

Pearson Vue's testing platform contains a "Take a Break" button that does not initiate an approved break. This distinction is not made clear at the point of interaction.

Their pre-exam instructions explicitly state that test-takers may leave the webcam frame during an approved break. The platform's UI implies that clicking "Take a Break" constitutes requesting one. It does not.

I clicked this button during my SC-300 Microsoft certification exam. My proctor terminated the session. Pearson reviewed the case and denied a refund.

Whether this is negligent UI design or intentional friction that generates re-examination fees for a publicly traded company, the outcome is the same: test-takers pay twice for one exam. Proceed accordingly.

My exam session was terminated by the proctor without any prior warning. During the time of termination, I was only looking at the screen and did not access any prohibited materials. My hands were visible and resting near the screen, which may have been misinterpreted.

I was not given any opportunity to clarify or correct my behavior before the session was revoked.

I already request a review of the session recording and would like to request a retake, as I believe this was a misinterpretation.

I spent 55 minutes trying to book an exam over the phone (l was told to call this specific number). The customer service agent was clearly outside, as l could hear the wind blowing on the phone and bird chirping. I also heard her walk back inside. She gave me no confidence that she knew how to do her job, l had to repeat everything multiple times and the level of conversation english was incredibly low, which dragged the call out even further. They then put me on hold without telling me and just didnt pick up.