When we rented the e-bikes, we were told by email and in the shop that we could amend the duration of the booking. We were however charged for three days when we only took the bikes for one day. The s... See more
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See what reviewers are saying
PEDALATLETEN.DK provides a mix of experiences. My bike was serviced thoroughly, and they explained the repairs, even giving back old parts. However, communication could improve, as I didn't receive an... See more
Company replied
Very good, clear communication. The repair took several weeks, due to a difficult to get part, that had to be ordered. However, it came earlier than expected. I look forward to doing business with... See more
Brought in my bike for service after having some other shop do a terrible job on my Riese Mueller. They fixed all the issues, spent the time to explain what had been done, and showed what was... See more
Company details
Written by the company
Pedalatleten er en familieejet virksomhed som er forhandler af premium elcykler centralt i København. Vi har specialiseret os i kvalitetscykler fra nogle af branchens stærkeste brands - herunder Riese & Müller, Gazelle og Urban Arrow - med fokus på kvalitet, driftssikkerhed og en stærk kundeoplevelse. Som certificeret Bosch eBike Systems Service Center udfører vi professionel service og fejlfinding på Bosch-drevne elcykler. Herudover udfører vi også service og reparationer på elsystemer fra Fazua, Pinion, Shimano, Promovec og Bafang. Vores værksted er bemandet med uddannede og certificerede elcykelmekanikere, som arbejder ud fra faste kvalitetsstandarder og mange års erfaring. Vi tror ikke på hurtige standardsalg. Derfor tilbyder vi personlig rådgivning og grundige testrides, så du får en elcykel, der passer til dine behov - både i hverdagen og på længere sigt. Efter købet hjælper vi dig videre med en anbefalet serviceplan og mulighed for udvidet garanti i op til 6 år. Online tilbyder vi et af Danmarks mest omfattende udvalg af reservedele, udstyr og tilbehør med mere end 25.000 aktive varenumre. Hurtig levering, høj faglighed og prismatch er en naturlig del af oplevelsen. For os handler en elcykel ikke bare om transport. Det handler om frihed, livskvalitet og at investere i en løsning, der skal fungere hver eneste dag. Derfor går vi længere for både produktet, servicen og kunden.
www.Pedalatleten.dk
Written by the company
- DET SKAL VÆRE SJOVT AT HAVE CYKEL
- Vi er her for at gøre din cykeloplevelse så god og gnidningsfri som mulig. Derfor tager vores service altid udgangspunkt i dig, dit behov, og din cykel. Vi har mere end 20 års erfaring med at skabe cykelglæde, og står altid klar til at give dig hjælp og cykelfaglig rådgivning.
- FÅ 6 ÅRS GARANTI PÅ DIN CYKEL
- Vi vil gerne gøre noget ekstra for, at du får en god oplevelse med din cykel. Derfor skal du blot sørge for at overholde serviceintervallerne, så forlænger vi branchestandardens garanti med hele 4 år, så du får 6 års garanti i alt. En højkvalitetscykel bør i vores optik nemlig holde mere end 2 år, og bør give køreglæde uanset om den er spritny eller har et par år på bagen.
- FÅ CYKLEN LEVERET 100% SAMLET
- Du kan nemt og bekvemt bestille din nye cykel i vores webshop og få den leveret 100% samlet og køreklar til din hoveddør, eller til click & collect hos os. Find den cykel, der passer dit behov, og slip for alt det bøvlede med at få den transporteret hjem. Tilvælger du ekstraudstyr, monterer vi også dette før levering.
- PRISMATCH PÅ CYKLER, RESERVEDELE OG TILBEHØR
- Det er vigtigt for os at have tilfreds kunder. Derfor tilbyder vi som del af vores komplette serviceløsning prismatch på alle cykler, reservedele og tilbehør. Finder du derfor varen billigere hos en konkurrent, matcher vi denne pris.
- BREDT UDVALG AF CYKLER BÅDE ONLINE OG FYSISK BUTIK
- Vi har et bredt udvalg af cykler, udstyr og tilbehør. Vi både sender og sælger cykler fra adressen på Østerbro, hvor du også finder et bredt udvalg af cykler til udstilling, som du er velkommen til at prøve.
- ALTID FAGLIG SPARRING LIGE VED HÅNDEN
- Uanset hvordan du vælger at kontakte os, på mail, telefon, i butik eller online-chat, vil det altid være en cykelfaglig ekspert du får fat på. Vi vil altid tage udgangspunkt i dig, dine behov og dit ønskede prisleje.
- LEVERING OG SERVICE I HELE LANDET
- Vi leverer til hele landet og samarbejder med en række certificerede værksteder rundt i landet, så du altid kan få service på cyklen - også når du bestiller online.
- RENTEFRI DELBETALING
- Vi arbejder fleksibelt og løsningsorienteret. Du har derfor mulighed for rentefri delbetaling via vores samarbejdspartner fra Santander Consumerbank. Sådan kan du let og overskueligt dele regningen op i mindre bidder.
Historien om navnet 'Pedalatleten'
6 års garanti på nye cykler - Cykler leveres samlet og køreklar - 365 dages returret
I 1990 slog Pedalatletens flagskibsbutik for første gang dørene op på Gråbrødretorv. I butikkens spæde tid var fokus 100% rettet mod at være Københavns førende forhandler af racercykler og udstyr til professionelle og semi-professionelle cykelentusiaster. Butikkens første ejer havde fortid som professionel cykelrytter, havde flere A-licens ryttere tilknyttet sit cykelhold og en udtalt brændende passion for alt, der havde med cykling at gøre.
Siden Pedalatletens spæde tid er der sket meget - både for vores butik, men også for cykelverden generelt. I dag imødekommer vi flere behov med et bredere sortiment, ligesom vi også har valgt at følge med tiden og satset på at gøre købet af cykler online som en fast del af vores forretning. Navnet 'Pedalatleten' er dog bibeholdt, da den husker os på altid at udvikle os, for fortsat at være blandt de førende cykeleksperter.
Læs mere på https://www.pedalatleten.dk/butikker
Contact info
Oslo Plads 9, 2100, København Ø, Denmark
- 70707513
- info@pedalatleten.dk
- www.pedalatleten.dk
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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Very happy with the service and quality
November 12, 2024
Unprompted review
Quick and impeccable service
As always, quick and impeccable service, thank you for fixing our cargo bike!
November 8, 2024
Unprompted review
Repair of our urban arrow took some…
Repair of our urban arrow took some time due to the need of spare parts, so it was great that we could rent a replacement urban arrow in the meantime, for reduced price.
November 1, 2024
Unprompted review
Harassment with bogus invoices
Never shop at this company. They charge you for unwanted items and services, then they send you invoices with extra fees. I'm filling a complaint with the Danish Consumer Agency, will keep this review updated.
October 3, 2024
Unprompted review
Reply from PEDALATLETEN.DK
Hi Marek
Thank you for your feedback. We take claims like these very seriously, but we cannot acknowledge your statements as they are simply not accurate. We would never charge our customers for items or services they haven’t requested or add any unjustified fees. Our goal is always to ensure complete transparency and fairness in our pricing and billing.
If you believe there has been a misunderstanding, we encourage you to reach out to us directly so we can clarify and resolve the situation. We are committed to addressing any concerns you may have.
Kind regards
Kundeservice
I rented a gravel bike for 2 days
I rented a gravel bike for 2 days. pedalatleten's staff was most helpful, flexible, kind and professional. couldn't have been better. thx for a great experience.
August 20, 2024
Unprompted review
Competent and friendly service
Brought in my bike for service after having some other shop do a terrible job on my Riese Mueller.
They fixed all the issues, spent the time to explain what had been done, and showed what was wrong with all the old parts - which they give me.
Ticked every box for honesty and the bike feels like new. The only thing they can do better next time is not to forget to send the SMS notifying that the bike was ready.
Will take my bike here going forward.
August 14, 2024
Unprompted review
nice service
Due to easter break, the delivery was a bit delayed but overall service was really nice. Thank you
April 3, 2024
God service
March 18, 2024
Fin service
January 31, 2024
Iam happy about almost everything
Iam happy about almost everything. Only the bicycle that I bought new, was scratched a little, but its nothing terrible, I didn't even mention that or complained about it. Apart from that, great service, good price.
January 13, 2024
Amazing 1-1 service in the physical store!
All in all decent service, but seem a little understaffed to support the online demand for orders and customer support on busy periods like holidays. Amazing 1-1 service in the physical store!
What was not that great:
I ordered a Gazelle e-bike with delivery 1-3 days. It was actually delivered after 2 weeks but at least I received a notice about the delay. The delay was kind of expected as it was closed to Christmas holidays but I would still prefer if they were more realistic on their website about the expected delivery. I’ve also received a smaller frame size than the one ordered but they were also kind enough to give me a call to inform me and discuss if I want an alternative.
What was great and beyond my expectations:
The service from the guy in the physical store was perfect! He was very polite and helpful, using a lot of time to give me information about the bike, the Danish rules about insurance and a lot of tips about first time owners of ebikes. Also really patient about giving me a chance to try out the bike to see if the smaller frame size suits me well.
All in all I would definitely recommend this place with more or less expected hiccups, but impressive personal assistance in the physical store.
December 13, 2023
Lang leveringstid, men god service
Leveringstiden var langt over det forventede grundet Black Friday, men da vi så kom og hentede varen var det god service:)
December 9, 2023
Good service
December 6, 2023
DON'T GO
Little back ground to my rant, I only ordered a bike before this. I already received this so I had NO other order or item.
Not even worth giving a 1 star. SUPER and I mean SUPER!!! bad customer service.
I ordered an item the 7th of July. I get it canceled the 24th july cause of some delivery delay and other reasons.
I got contacted today 3rd August that I can pick it up. I have written and verbal confirmation that I got that item canceled the 24th.
The guy I talked with (Jesper I think) wanted to argue back cause I was confused and mad why I had an order even when I canceled what I ordered. The guy wanted to argue back that the item was under a different order number and it was a different thing when it was from the vendor (mind you the order number I talk about at first is the only order number I had from them, what new or other order number they had on this item, I have no CLUE). WHY DON'T YOU JUST CANCEL EVERYTHING! I canceled the order for a reason. SUCH a stupid system. I told them maybe they should put orders in their website so people can see status on orders and have a blind guess and call them reach time cause it's not anywhere to be seen or checked, and more customer friendly. Order numbers they send is not even registered to your account!! They always ask what's your phone number, what is your order number. I give them the order number first. So you have my number there, surely right? RIGHT?!?! NOPE apparently not!!
Mind you the system is there, they just don't add it. Would be great if they could or would but with how incompetent they show me they are, then I don't have high hopes.
Horrible Service!! Would NOT recommend, at all cost. Don't go here. I MEAN it!
July 6, 2023
Reply from PEDALATLETEN.DK
Hello Anja 🖐
Firstly, I'd like to express my apologies for not meeting your expectations -
I've reviewed your order and noted that you had initially ordered a part from us for you bikes. When the part arrived, you were informed it was ready for collection. I also see that you subsequently contacted us to inform that this order was already cancelled by you. Unfortunately this wasnt recorded correctly in our system for some reason, for which I apologize. However,
this wasnt a problem at all, and i can see that my colleague after your call had just cancelled your order promptly.
Best regards
Customer Service
Reply from PEDALATLETEN.DK
Hej Aage🖐
Dejligt at høre du har været tilfreds. Tak for de fem stjerner!
Mvh.
Kundeservice
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