I had an incorrectly issued parking fine, after it was confirmed that confirmed that I was on the system, the matter was taken over and I subsequently received confirmation that the ticket was cancell... See more
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Very quick response and issue resolution. I had some parking issues and when I emailed them they resolved it very quickly. Great communication.
Company replied
Hi Today my request for a dead fox that was next to my balcony decomposing to removed. Jen was vert helpful understanding and arranged for it to be removed as soon as possible . Oif the bushes were... See more
Company replied
There is about a 2% chance that the positive reviews on this company are real. Probably less than that. Horrendous customer service. Enormous wait times for a response. Service charges j... See more
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Company details
Written by the company
A specialist block and estate management company. Our management portfolio is varied and includes apartment blocks, housing estates with shared features, and mixed use developments. We are committed to providing high quality and proactive property management services to our clients. Excellent customer service is Pembroke's core value. Our bespoke block management services are offered all over London, Kent, Surrey, Essex & Sussex.
Contact info
Foundation House, Coach and Horses Passage,, TN2 5NP, Tunbridge Wells, United Kingdom
- 0333 344 2100
- support@pembrokepm.co.uk
- www.pembrokepm.co.uk
4.2
Great
629 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Hi Treoday my request for dead fox that…
Hi Today my request for a dead fox that was next to my balcony decomposing to removed.
Jen was vert helpful understanding and arranged for it to be removed as soon as possible . Oif the bushes were trimmed more frequently and lower the fox would hopefully not find it alluring. They are often too close to the windows and climbing up them making it impossible to clean them.
Thankyou.
Carol
July 1, 2025
Reply from Pembroke Property Management
Dear Carol,
Thank you for your feedback. I’m glad to hear Jen was able to assist you promptly and arrange for the fox to be removed. I’ll be sure to share your kind words with her.
We also appreciate your suggestion regarding the bushes. I’ve passed your comments to our grounds maintenance team so they can review the trimming schedule and height to help prevent future issues.
Thank you again for taking the time to let us know, and please don’t hesitate to get in touch if there’s anything else we can help with.
Kind regards,
Customer Service Team
Very Helpful Customer Services Dept
Molly Terry in Customer Services was helpful and prompt.
June 27, 2025
Reply from Pembroke Property Management
Good day,
Thank you for your kind feedback! We’re so pleased to hear Molly was helpful and prompt in assisting you. I’ll be sure to pass along your comments to her – she’ll be delighted.
We appreciate you taking the time to share your experience and are always here if you need us again.
Kind Regards,
Customer Service Team
Excellent service from Jen
Excellent service from Jen!
Jen went above and beyond to resolve the issue with the communal areas in our building. She was responsive, professional, and ensured the problem was addressed promptly. Great customer service – I'm impressed! Thank you 😊
June 26, 2025
Reply from Pembroke Property Management
Good day,
Thank you for your lovely feedback! We’re so pleased to hear that Jen was able to go above and beyond to resolve the issue in your building. Your comments about her responsiveness and professionalism mean a lot, and we’ll make sure she sees your kind words.
We’re delighted you’re happy with the service, and we’re always here should you need anything in the future.
Kind regards,
Customer Service Team
Good, swift, and professional advice 10 out of 10
I emailed Pembroke and had a response from Amelia within minutes. Very swift resolution.
June 24, 2025
Reply from Pembroke Property Management
Good day,
Thank you so much for your feedback! We’re delighted to hear Amelia was able to respond so quickly and resolve everything for you. I’ll be sure to share your kind words with her – it’ll make her day.
We really appreciate you taking the time to let us know about your experience, and we’re always here if you need anything else.
Kind regards,
Customer Service Team
Amelia
Amelia, was very helpful and responded quickly to my questions and gave me some very informative answers. I am very happy with her excellent customer service
June 23, 2025
Reply from Pembroke Property Management
Good day,
Thank you for your wonderful feedback! We're so pleased to hear that Amelia was able to assist you promptly and provide informative answers. It's always our goal to deliver excellent customer service, and we're delighted that Amelia exceeded your expectations.
We'll be sure to share your kind words with her – they’ll mean a great deal.
If there's anything else we can help you with, please don't hesitate to reach out.
Warm regards,
Customer Service Team
My Queries were dealt by Amelia
My Queries were dealt by Amelia, and thank you to her, she was outstanding and professional.
Great work!
June 17, 2025
Reply from Pembroke Property Management
Good day,
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that Amelia provided you with outstanding and professional service. We'll be sure to pass along your compliments to her – it will mean a lot!
We truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
Customer Service Team
Really positive assistance from Amelia…
Really positive assistance from Amelia regarding a parking issue
June 10, 2025
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to share your feedback.
We’re so glad to hear that Amelia was able to assist you positively with your parking issue. Providing helpful and timely support is always our goal, and it’s great to know she made a difference.
If you need any further help, please don’t hesitate to get in touch.
Kind regards,
Customer Service Team
Reply from Pembroke Property Management
Good day,
Thank you for your lovely feedback!
We’re so pleased to hear that you had a positive experience with Amelia. Her efficiency and communication skills are truly valued here, and it’s wonderful to know they made a difference in your interaction.
We’ll be sure to pass on your kind words to her. If there’s anything else we can help with, please don’t hesitate to reach out.
Kind regards,
Customer Service Team
Efficient and helpful
Recently I had a query and contacted the team at Pembroke. I wanted to share how efficient and helpful I found Molly who quickly dealt with this. In my experience the team at Pembroke provide a fast and effective service which I cannot fault.
June 5, 2025
Reply from Pembroke Property Management
Good day,
Thank you so much for your kind words and for taking the time to share your experience.
We're delighted to hear that Molly was able to assist you efficiently and that you’ve consistently found our team at Pembroke to provide fast and effective service. Feedback like yours means a lot to us and serves as great encouragement for the team.
If there's anything else we can help you with in the future, please don’t hesitate to get in touch.
Kind regards,
Customer Service Team
Good experience with claiming an expense
Pleasant experience when I emailed an expense claim for a communal garden tap. It wasn't pre-approved so I wasn't sure if it would get rejected or I would need to take up the offer of a property director to help. I was passed on to the accounts department, who asked if it is okay to simply deduct from my service charge, which it was. This was efficient, pain free and done in a day (the service charge bill isn't due for a while though). Good experience so far.
June 3, 2025
Reply from Pembroke Property Management
Good day,
Thank you so much for taking the time to share your experience with us.
We’re really pleased to hear that your query was resolved swiftly and to your satisfaction.
We appreciate your kind feedback and are glad the service met your expectations. Should you need any further support or have questions down the line, please don’t hesitate to reach out.
Kind regards,
Customer Service Team
support from Amelia,
support from Amelia,
I have generally been happy with the service provided by Pembroke PM, but I wanted to take a moment to give special recognition to Amelia. Recently I experienced first class support from her. she responded promtly, communicated clearly, and handled everything with the high level of professionalism. She is a credit to the team. Thank you Amelia.
June 3, 2025
Unprompted review
Reply from Pembroke Property Management
Good day,
Thank you for your kind words and for taking the time to share your experience.
We're pleased to hear that you’ve been generally happy with the service provided by Pembroke PM, and we truly appreciate your special recognition of Amelia. It’s wonderful to know that she provided you with first-class support, clear communication, and professional service throughout.
Amelia is indeed a valued member of our team, and your feedback will certainly be shared with her.
Thank you once again for your support.
Warm regards,
Customer Service Team
Jennifer Marsicano
Jennifer Marsicano, was very helpful and sorted my query without any delay.
Thank you.
May 29, 2025
Reply from Pembroke Property Management
Good day,
Thank you for your kind words and positive feedback.
We're delighted to hear that Jen was able to assist you promptly and efficiently. Providing helpful and timely support is what we strive for, and it's great to know your query was resolved without delay.
If you need any further assistance, please don’t hesitate to get in touch.
Warm regards,
Customer Service Team
Parking issues
Amelia has been dealing with our concerns over non residents using the estate as their personal car park, leaving us with no where to park.
The response has been quick and constructive and I'm sure the situation will be resolved swiftly.
May 19, 2025
Unprompted review
Reply from Pembroke Property Management
Good day,
Thank you for your kind feedback.
We're pleased to hear that Amelia has been able to address your concerns promptly and constructively. Ensuring residents have access to appropriate parking is a priority, and we're committed to resolving the issue with non-resident parking as swiftly as possible.
Should you have any further concerns or observations, please don’t hesitate to reach out.
Kind regards,
Customer Service Team
Reply from Pembroke Property Management
Good day,
Thank you so much for your feedback!
We're thrilled to hear you were happy with our customer service.
It's always our goal to provide the best experience possible.
If you need anything else, we're here to help!
Kind regards,
Customer Service Team
Very quick to respond to my enquiry.
May 16, 2025
Reply from Pembroke Property Management
Good day,
Thank you for your kind words!
We're glad to hear you were pleased with our quick response.
If there's anything else we can help you with, please don't hesitate to reach out.
Kind regards,
Customer Service Team
Great service
Amelia was very helpful and very swift with the repose to my request. Thank you
May 13, 2025
Reply from Pembroke Property Management
Good day,
Thank you so much for your kind words!
We're thrilled to hear that Amelia was able to assist you quickly and effectively. We’ll be sure to pass along your feedback—she’ll be delighted to know she made a positive impact.
If you need anything else, we’re always here to help!
Kind regards,
Customer Service Team
Reply from Pembroke Property Management
Good day,
Thank you for your kind feedback!
We're delighted to hear that Amelia was able to assist you so promptly. Providing fast and efficient service is always our goal, and it's great to know we met your expectations.
If there's anything else we can help you with, please don’t hesitate to reach out.
Kind regards,
Customer Service Team
Very quick response and very helpful.
Very quick response and very helpful.
Thank you Kim :)
May 9, 2025
Reply from Pembroke Property Management
Good day,
Thank you for taking the time to leave a service review.
We are very pleased to note that your query had a quick response and that Kim was able to provide the assistance needed.
Please do not hesitate to reach out if we can be of any further assistance.
Kind regards,
Customer Service Team
Extremely Disappointed
Extremely Disappointed – A Complete Failure of Duty
We have been reporting issues of damp, mould, and roof leaks to Pembroke Property Management for over three years, and in all that time, they have consistently failed to take any meaningful action. The situation has now deteriorated to the point where water from the roof leak has damaged our smoke alarm, rendering it useless — a serious safety hazard.
Because of their negligence and inaction, we are now facing severe water damage throughout our flat. Our walls and carpets are ruined, as are our clothes and furniture have been ruined. This is not just an inconvenience; it’s a complete breakdown of responsibility and duty of care.
Despite repeated requests and warnings about the ongoing damage, Pembroke Property Management has ignored their obligations and left us to suffer the consequences. Their lack of communication and accountability is appalling, and we would strongly caution others against using their services. They have shown a complete disregard for tenant wellbeing and property maintenance.
April 29, 2025
Unprompted review
Reply from Pembroke Property Management
Good day,
We are truly sorry to hear that you feel the service received is not up to our usual high standard.
To help us assist you more effectively, could you please email our team at support@pembrokepm.co.uk with additional details? We’d like to better understand your experience and address your query as quickly as possible.
Kind regards,
Customer Service Team
Avoid at All Costs
Avoid at All Costs – Years of Neglect and Zero Accountability
We have had an appalling experience with Pembroke Property Management over the past three years. Despite repeatedly reporting serious water ingress issues from the roof and walls, our concerns were consistently ignored or inadequately addressed. Their ongoing inaction has now resulted in extensive water damage inside our flat, causing severe harm to our property and personal belongings.
What makes this even more unacceptable is that Pembroke had years of advance warning and ample opportunity to carry out necessary repairs. Their failure to act not only demonstrates shocking negligence but also a complete disregard for their legal responsibilities under property management and landlord-tenant law. As a managing agent, they have a clear duty to maintain the building’s structure and to respond promptly to issues affecting the safety and integrity of residents’ homes — duties they have clearly failed to meet.
We are actively exploring options, as their prolonged inaction has caused significant financial and emotional distress. If you are considering using Pembroke Property Management, we strongly urge you to look elsewhere. Their lack of accountability and basic property care is deeply concerning, and we would not wish this experience on anyone.
April 29, 2025
Unprompted review
Reply from Pembroke Property Management
Good day,
We are truly sorry to hear that you feel the service received is not up to our usual high standard.
To help us assist you more effectively, could you please email our team at support@pembrokepm.co.uk with additional details? We’d like to better understand your experience and address your query as quickly as possible.
Kind regards,
Customer Service Team
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