Pennington Choices Reviews 85

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise and engaging presentation style, making complex topics easy to understand. The user experience is frequently highlighted as positive, with many appreciating the informative and well-structured webinars and training sessions that are relevant to current industry needs. People find the content valuable for future use and commend the company's commitment to helping organizations improve their services. However, some customers were dissatisfied with scheduling and communication, reporting instances of rescheduled or canceled appointments without proper notification, leading to inconvenience. A few other people also felt that the company's data sharing practices were unclear, specifically regarding access to survey reports.

What people talk about most

Service

Clients share ambiguous opinions on service. While many professional clients praise the company for its... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers found the webinars and... See more

Staff

People report positive experiences with staff, highlighting their expertise and professionalism. Customers... See more

Based on these reviews

Rated 5 out of 5 stars

Lee Woods delivered the HHSRS training and really got our team to engage in the subject. The session was well structured highlighting the very important Awaab's Law, other attributes of the training w... See more

Company replied

Rated 5 out of 5 stars

ease of access to join the webinar. great, knowledgeable speakers who had the knowledge to really get to the heart of the matter being discussed. Webinar length was just right too but covered all th... See more

Company replied

Rated 5 out of 5 stars

i find the webinars to be informative , containing enough detail, without going too deep into the subject. and they are always easy to follow. I have shared the videos with colleagues to aid my tea... See more

Company replied

Rated 5 out of 5 stars

Booking Pennington choices was easy, the course content was set at the perfect level for those in attendance. Everyone came away well informed and it was very useful to receive the content at the end... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Building Consultant

Written by the company

Pennington Choices was created in 2020 to provide services and outstanding customer experience to the social housing sector across the UK. We began our journey to help create safer environments for people and buildings. We have now worked with more than 800 public and private sector organisations across social housing, NHS, education, and rail and are continuing our growth journey. Our demonstrable track record and client loyalty prove we deliver on our promises, on time, and with quality. In 2024, we achieved the highest-ranking Gold accreditation in our first year taking part in the industry-wide recognised assessment, Investor in Customers. This award is based on feedback from both our clients and members of our team, highlighting our dedication to providing excellent customer service, experience, and expertise, as well as continued employee satisfaction.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

85 reviews

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1-star

Replied to 60% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Housing Ombudsman

Excellent details and well presented

January 28, 2026
Unprompted review
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Reply from Pennington Choices

Thanks for taking the time to leave us a review Neill!

Rated 5 out of 5 stars

fantastic and informative

very informative really good information, the delivery of the information was great

January 28, 2026
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thanks Lisa, glad you enjoyed the webinar!

Rated 5 out of 5 stars

Informative

The webinar was very informative and ran smoothly. The content was engaging, relevant, and up to date, which made the session highly valuable

January 29, 2026
Unprompted review
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Reply from Pennington Choices

Thanks for taking the time to leave us a review Ashleigh, we are really pleased to hear you got a lot out of it!

Rated 5 out of 5 stars

first time on a webinar

first time on a webinar, everyone was freindly and welcoming. experts were well presented and spoke in a language that is easily understood and no technical wording that couldn't be followed. well presented and information very useful for future use.

January 28, 2026
Unprompted review
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Reply from Pennington Choices

Thanks Amie, we try to keep our communication jargon free and easy to understand. Glad you enjoyed the webinar, hope to see you on another one in the future!

Rated 5 out of 5 stars

very informative

January 28, 2026
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thanks for the five star review! Hope to see you on another webinar in the future.

Rated 5 out of 5 stars

Highly recommended

Very good training support and network for topical issues and knowledge in consultancy work

January 28, 2026
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Glad to hear you found the session useful Olayinka. Hope to see you at another webinar in the future!

Rated 5 out of 5 stars

Excellent session

Excellent session - very informative. Penningtons have provided several sessions in 2025 all of which have been fantastic ! Highly recommended

December 11, 2025
Unprompted review
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Reply from Pennington Choices

Thank you for the great feedback! We’re really pleased you found the sessions informative and helpful.

Rated 5 out of 5 stars

a must to have in your diary

great open discussion between the penningtins team. save enough time to addrerss questions . good up to date topics . great way of staying on top of issues and common theams . timed right. a must to have in your diary .

December 10, 2025
Unprompted review
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Reply from Pennington Choices

We’re glad you enjoyed the open discussion and found the topics timely and useful. Great to hear the format and timing worked well for you.

Rated 5 out of 5 stars

Great sector Webinars!

Really useful webinars to provide sector changes in a digestible and informative format. I regularly share the Pennington Choices webinars with colleagues and refer to them at leadership meetings for strategic support! Keep up the great work, Thanks.

December 16, 2025
Unprompted review
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Reply from Pennington Choices

Thank you for the kind words! We’re pleased to hear you find our webinars useful and easy to follow, and great to hear they’re being shared with colleagues and used in leadership discussions.

Rated 5 out of 5 stars

Booking was easy, great content, well delivered

Booking Pennington choices was easy, the course content was set at the perfect level for those in attendance. Everyone came away well informed and it was very useful to receive the content at the end of the course for recapping. The course was also well delivered.

December 4, 2025
Unprompted review
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Reply from Pennington Choices

Thanks for the great feedback Derek, we're glad you enjoyed the training course.

Rated 5 out of 5 stars

Great information

Was able to ask questions relevant to what topics were being spoken about
Very interesting and informative on all areas very clear and concise information

December 10, 2025
Unprompted review
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Reply from Pennington Choices

Thanks Kyley for your feedback, we're glad you found the session useful.

Rated 5 out of 5 stars

Outstanding webinars that truly support housing professionals

I find the webinars provided by Pennington Choices to be exceptionally informative and highly professional. They make participation simple and accessible, even if you cannot attend the live session. Their communication is faultless—clear, timely, and always helpful. On occasions when I’ve had to miss a webinar at the last minute, they promptly send a recording link so you never miss out.
What really stands out is their passion for helping housing organisations deliver the best possible service. This commitment shines through in every representative. The practical insights shared have genuinely supported my role and improved processes.
I highly recommend Pennington Choices to anyone in the housing sector looking for quality training, expert guidance, and a team that truly cares about making a positive impact."

November 18, 2025
Unprompted review
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Reply from Pennington Choices

Thank you Nikki for taking the time to write such a thoughtful review! We’re really pleased you find the webinars informative, accessible, and supportive of your role. It’s great to hear the insights have helped improve processes, and we truly appreciate the recommendation. Looking forward to seeing you at future webinars.

Rated 5 out of 5 stars

The speakers were knowledgeable and…

The speakers were knowledgeable and engaging. The conversation style really helped to deliver the message.

December 10, 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thanks for your five star review Estelle, we're pleased to hear you found our webinar helpful.

Rated 4 out of 5 stars

it was very useful

it was very useful and covered a wide range of subjects both looking back and for the future

December 10, 2025
Unprompted review
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Reply from Pennington Choices

Thanks for your review Mark, glad you enjoyed the webinar.

Rated 5 out of 5 stars

Building tech

everything explained well and kept me interested throughout.

November 13, 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you for your feedback Mark. We’re glad everything was clearly explained and kept you engaged throughout the session.

Rated 5 out of 5 stars

hhsrs

great course nice friendly tutor
easily understood

October 29, 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Thank you for your feedback Gary. We’re pleased you enjoyed our HHSRS Training Course and found the tutor friendly and the content easy to understand.

Rated 5 out of 5 stars

Lee Woods delivered the HHSRS training…

Lee Woods delivered the HHSRS training and really got our team to engage in the subject. The session was well structured highlighting the very important Awaab's Law, other attributes of the training was informative and relevant to our roles. What was beneficial was using real life scenarios and how we would apply HHSRS. Overall the training provided great value and left us feeling more confident and better equipped in the roles we carry out.

September 26, 2025
Unprompted review
Pennington Choices logo

Reply from Pennington Choices

Lee is great at delivering these sessions, we are glad you found it useful. It’s great to hear the training left your team feeling more confident in their roles. Thanks for taking the time to leave feedback Fraya!

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