Pentagon Vauxhall Reviews 

MA68 BKK - DO NOT BUY - MULTIPLE ISSUES WITH THIS CAR INCLUDING GEARBOX AND ELECTRICAL CIRCUIT SYSTEM - paid £15,395 for this car in July at Mansfield dealer and returned it in December due to the several issues that they failed to fix. They gave me £2k less than I paid for it yet are selling for £15,295 still. Returned it with over 25k miles on the clock yet their website reports the car as having done only 22k miles so they are fiddling with the clock. SCAM MERCHANTS DO NOT PURCHASE!

Bought a car from oldham branch of Pentagon and had it delivered to london. Engine went wrong on day of delivery and the customer service was horrendous. Ended up 2 months without a car. Spoticar warranty paid for a whole new engine and turbo but i ended up out of pocket for being without a car and no compensation.

Pretty terrible customer service-drivers footwell carpet has never fitted-apparently carpets NOT under warranty...want an afternoon appointment to investigate...they said it would be in 2 months time. Don't buy Corsa-very expensive and bad customer service/warranty.

I had an appointment today for a test drive for a car that they didn't even have!

As I walked in, I couldn't see a main reception desk or anyone to greet me, so hung around looking like a lost sheep for a while before heading over to the service desk hoping they could point me in the right direction. They told me I was in the wrong place (which I clearly knew) and they then reluctantly went to find someone who could help me. I didn't get very far with them either as the member of staff who came out to serve me were from what I remember the Citroën department and not Vauxhall because apparently there was nobody available from there today (not ideal considering I had an appointment to test drive a Vauxhall Corsa). Then to top it off I was told they didn't have any Corsa's available for me to test drive anyway.
I just felt the staff could have been much more enthusiastic and polite and I was left feeling like a nuicence. Safe to say I will not be returning!

I came to Pentagon Vauxhall Lincoln and was very disappointed. As soon as we arrived we couldn’t find any parking and when we finally found the customer parking it was all filled with vehicles ready for sale. I finally managed to get parked up and we went inside to look at cars. Shortly after we walked out as there was no staff to talk to about any of the vehicles. We waited a while to be seen but was ignored the whole time by colleagues - no ‘hello’ or ‘apologies for the wait, we’ll be with you shortly’. Shame really as I was really interested in the Vauxhall Mokka but after the lack of customer service, I went to a competitor and bought a car elsewhere. Will not be visiting here again and would not recommend to others.

Brought a used car 6 weeks ago after a week it had to be booked in initally as it had a rattle 2 weeks later we were informed it required a new gearbox and clutch. The car is a 21 plate! Now after almost another 3 weeks still not got our car back. Absolutely disgusted as all updates come from us chasing them. Staff really not helpful and just seem to think we have a courtesy car so at least we are mobile. We'll definitely not recommend or go back again!

Purchased a car from this garage with the standard 12 months warranty and paid for the 2 years extended. Called the included breakdown service out due to a flat battery, they advised me it's a software fault and will need diagnostics. Cleared this with both the garage and the warranty team before taking it in to a dealer garage, it turned out to not be software so they have refused to pay the diagnostic charge and stuck me with the bill.
Had I known I was supposed to be both an expert mechanic and clairvoyant to be able to not get stuck with the very unexpected bills I purchased the warranty to avoid, I wouldn't have bothered with it.
I claimed again on the warranty due to another issue not long after and it took 5 hours and 11 phone calls for them to pay the bill so I could have my car back.
I recommend buying elsewhere.

I paid 15,000 for a 3 year old mokka from Oldham . With a 1 year warranty with it . The sat nav never worked , so after 2 days of waiting to be fixed on seperate occasions . Still not working . My water bottle got cracked whilst they apparently . I had to refill every day till it got replaced . I went to see the car the week before i picked it up , checked it fully . Following Saturday went to buy it and somw cars at front of showroom , mentioned it and they said i'd have to have it as money had gone through . REPUTABLE , not a chance , warranty is a waste of paper . Only bought for sat nav , but a so called main dealer can't resolve . Definately a no go garage if you require a good afterservice -- keep away !!

Used Pentagon Daybrook in the past and was reasonably happy. Recently used Pentagon Mansfield and was really pleased with the service I received from Dan. Very professional, helpful and friendly. Can highly recommend, the Mansfield branch especially.

Was told 6 months wait for my new grandland at Sheffield , after 6 month ,phone again in another 6 month ,just phoned looks like September,if I get then that's 18 month ,If knew that would have ordered elsewhere.Rediculous

I drove a fair distance to Pentagon Sheffield and part exchanged my Astra for a Grandland X. My new car is very nice and i was happy with the part ex price. I found the sales person Damion and the sales manager very nice and friendly. I felt relaxed on site with no stress and pleasant conversations. Happy to recommend Pentagon in Sheffield

Vick is a lovely customer representative for Vauxhall. He was very friendly and approachable and left us to view cars without any pushy sales tactics. He was able to help when we have him the price range, mileage requirements, and spec required. I would go to or recommend him to other people wanting to buy a car.

Went to the Lincoln branch to look at a car I'd seen online and looked like a reasonable deal. Went with the full intention of buying it!! It was raining as we arrived, but we found the car on the forecourt, had a look and ventured into the showroom. 3 salesmen stood around, no one attempted to join us outside! Finally, one of them came over and he was pleasant, although didn't introduce himself by name, and bought the car out front for us to have a look! "The reason I do this" he said, "is so you can take your time and have a look, rather than test drive it first, then tell me you don't like the seats or whatever"! I guess it made sense, but not the greatest customer service! Anyway the car wasn't what I expected. It didn't even look like it had been valeted! If it had, it wasn't very good! Nipped in to the showroom to inform the salesman, who looked a bit disappointed, said thanks and left!
Coming from a family of car sales people, I was really disappointed with the level of customer service here! It felt like they couldn't really be bothered to be honest! No wonder the showroom was empty!!!!
Would I go back? Probably not!

92 year old lady took her corsa in for a MOT. They said it failed due to rusty front disc brakes and said it would cost £2000!! They take advantage of the elderly. There was nothing wrong with them.

Nightmare!!! Bought brand new Vauxhall Movano in April 2020 from pentagon Middleton. I wish l had never done that. The van has spent 80% of the time in garage since it was bought and believe it or not the issue still has not been solved. Fault code after fault code. They sold me a faulty van and didn’t want to have anything to do with it….. My business has been effected by the nightmare. Nearly 3 years on l am still stuck with the garbage they sold me. Worst company ever. I curse them every day when l wake up in the morning.

Update to previous review below- four months passed and we’d exhausted all avenues in getting a resolution. New dealership Manager appointed who contacted us immediately and took action to resolve the issue. All sorted within a week or so, dealt with in a friendly, efficient and fair manner. Thank goodness Pentagon made a change to their leadership team at long last! I am sure the new manager will have his work cut out in restoring their reputation but I’ve certainly been impressed with how he dealt with our complaint

Pentagon Vauxhall in Loughborough sold a vehicle with 4 different brands tyres which is NOT recommended for safety reasons. They put their profit margin above customer safety.
We raised the issue with them on numerous occasions but they wouldn’t rectify it. Pentagon Customer care asked them to resolve the issue but we are still waiting for them to call us back. If nothing by the end of the week we will go to the ombudsman for a resolution.

PENTAGON ROCHDALE MANAGEMENT ABSOLUTE RIP OFF DISGUSTED Bought new Dacia duster extreme from pentagon rochdale 22/10/22 by Monday 31st October I had to go back as had multiple engine warning lights on was told they could look at it weds 2nd November but had no courtesy cars, later that day car went into limp mode more warning lights rang pentagon told to ring RAC they told me don’t drive on lpg take it bk. I did on Tuesday and gave them breakdown report weds I received a voicemail saying it had been on diagnostics “ it has or had fuel fault maybe low fuel” then Barry g rang told me the same but nothing wrong with car they were taking it out for a test drive. I said it’s not low fuel it has full tank of lpg and two thirds of a tank of petrol in limp mode warning lights on something wrong. I ended up rejecting car verbally and was told sarcastically "its not as simple as that theres nothing wrong with your car" we will take on test drive leave it with us and stay in hire car" i said what hire car i dont have one yet been without car since tuesday spent £84 on taxis to get to and from my places of work and whatever you say I know it had a software fault (this is actually on internet if you check problems with renault dacia lpg whats happening) but with no repairs and told nothing wrong, had a mtng with Chris b manager and Barry G who spoke to me like im an idiot i asked for my £5000 deposit bk and my pt ex car back which they gave me £7250 for an 18reg skoda fabia se estate in good condition mot and servied etc to be told ah you have to pay £1475 more if you want your old car bk, rude, arrogant when I challenged price to buy my old car was told “well don’t have your car back then “ asked for £20 of petrol in return for the full tank of lpg and two thirds full of petrol guess the answer NO NO NO what thieves, with no vehicle and no buses at the time i leave in morning for two places of work i had no option but to purchase my old car from them as i at least know that was reliable, was promised I’d get my deposit refunded by Friday or what was left of it after their extortionate fees . Contacted them Friday said if I don’t get my money back will go public so Chris b the manager waited until close of business to email me a photo of a bacs payment authorisation for 10th knowing it won’t hit my bank until next week , that’s how the manager Chris b has been we’ll all I can say is I’ve been ripped off lied to over and over they’re now selling the duster for £745 more than I paid obviously the auto trader ad doesn’t say it was returned with some software fault or any fault for that matter keep telling me nothing wrong that’s why we give you a three yr guarantee luv. Absolutely disgusted if I could have score aftersales customer service for pentagon Rochdale in negative figures it would be around minus 6 absolute crap rip off merchants BEWARE WHAT YOU BUY FROM THIS PLACE car I bough mf72 huk duster extreme £18250 now for sale 1owner £18995 lol what a joke pile of rubbish buy at your own peril don’t expect Chris to care if your new car breaks after a week theyll let you buy your pt ex for additional money AVOID AVOID AVOID The cars on that pitch many priced at more than they cost three years ago new

Appalling customer service they are just rude and patronising! Avoid at all cost!

Absolutely shocking customer service.
Vauxhall Vivaro interimtent missfire.
Dropped off June 17th for two weeks to fix the misfire, collected the van. Told it just needed a system reset and is fixed £100 Paid.
On the journey home started to misfire.
Dropped van off again on the 15th August for two weeks. Told it needed an injector £664.16 and it's fixed. Paid. A couple of days later missfiring again.
Dropped van of 26th Sep for a week. Discussed this is the third time they have had had the van and to make sure its fixed.
Quoted £1524.26 Gordon service chap said it was the cooling plug port leaking water into the cylinder causing a misfire. Either Gordon is lying con man or incompetent, this part couldn't possibly leak water into the engine as it's not attached to the engine.
I asked Gordon how is this possible, he replied its a gasket. I asked for the gasket part number and he dissapeared into the back.
Shortly afterwards he returned with a technician. After speaking to the technician he stated the cooling plug port couldn't leak water into the engine "it is an internal leak in the water system" and this wouldn't cause a misfire. He then informed me he wasn't aware the vehicle had been brought in for a misfire. At this point i was, well lets just say not very happy. After a brief discussion about the lack of communication between the booking in staff and workshop staff, I left with the agreement I would bring the vehicle back for a live data road test to find the problem.
I have phoned Pentagon Middelton three times over three weeks to arrange this and has absolutely no response.
Kind Regards
£764.16 out of pocket with a misfire

I purchased my Astra SRI from the Sheffield Parkway branch 2yrs ago. It was only my 2nd car and i took out the car plan & extended 3yr warranty.
Anytime i have had a problem with the car the guys & girls in servicing have been fantastic.
Always so helpful and explain everything in a manner i understand. They have gone above and beyond anytime i have had to take my children into the show room. Honestly cannot fault these guys at all.
My only complaint is it can be difficult to get through on the phone at times, but as i only live round the corner (and prefer to talk face to face) i just pop in when needed.
The lads on the service desk are all amazing and so friendly (even when i ask ditsy questions).
Very welcoming and clean environment. Cant wait to ungrade my car next year