Peopletree Reviews 

170
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Similar to other's experiences, I had an order in August 2023 and returned 2 items which I never received payment into my account for. Seems like they have gone into liquidation but their NL based off... See more

Rated 1 out of 5 stars

It's to do with refunds. I'm worried that they are in finacial difficulty. Like previous reviewers, returned 3 items in July and had no refund, no reply to emails and phone number unobtainable. Not ve... See more

Rated 1 out of 5 stars

Poor customer service. I've twice had to chase up refunds after a month of waiting for confirmations that never arrive. One of the main features of online shopping is ease of refund. People Tree don't... See more

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Rated 1 out of 5 stars

I really wish I had read some of these reviews before placing an order on 11th June that can't be found on the Royal Mail tracking system. Despite emailing several times I have had only one reply sayi... See more

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1.6

Bad

TrustScore 1.5 out of 5

170 reviews

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1.6

All reviews

(170)

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Rated 4 out of 5 stars

I love Peopletree's ethical principles…

I love Peopletree's ethical principles and the clothes I've bought from them. There is an odd design glitch on my most recent purchase - a dress with a button-front that gapes over the stomach when sitting because of an odd decision about the lowest button placement - but generally I find their clothes to be well made, well designed and durable. I had to call recently to chase a tardy refund but my problem was dealt with politely and efficiently.

February 15, 2018
Unprompted review
Peopletree logo

Reply from Peopletree

Hi Louise,

thanks for taking the time to share your feedback with us.

We appreciate your comments and will share with our product development team to adapt our designs to our customers needs and wishes.

We again wish to apologise for the delay in your refund, we are currently working on implementing faster processes to provide a convenient shopping experience to you.

Rated 5 out of 5 stars

Great for quality, style and values

I have been buying Peopletree for several years now, and have about half a dozen of their things, mostly dresses. Their clothes fit well, wear well and are a staple of my wardrobe.

Peopletree’s ethical credentials are great, but I don’t feel I have compromised on style. Their pieces are very wearable, and just a bit different which keeps me coming back.

February 12, 2018
Unprompted review
Rated 5 out of 5 stars

Thank you Peopletree!

I have always had a great experience with Peopletree when ordering online and visiting the sample store days. I recently purchased the Sasha trousers and they are a great fit, beautifully made and a company with a commendable ethos. Thank you Peopletree!

February 12, 2018
Unprompted review
Rated 5 out of 5 stars

Good quality, style and ethics

Good quality, style and ethics. Nice organic cotton and easy to shop/help from customer service. The Hollis jacket is great and the photos didn’t show it off in my view. It' s design, fit, comfort are all just right and reminds me of my Dad’s corduroy trousers, so a nice childhood memory.
Thank you People Tree!

February 10, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

Can not recommend People Tree highly enough. Beautiful clothes and accessories that you can buy guilt free as well as simple to use website.

February 2, 2018
Unprompted review
Rated 5 out of 5 stars

Lovely ethical clothes

Lovely clothes, excellent quality fabrics and manufacture, and high ethical standards. My experience of customer services both by phone and email has been friendly and efficient.

January 30, 2018
Unprompted review
Rated 1 out of 5 stars

Ethical clothing but no customer ethics

Customer service is appalling. I returned an item in early December for exchange and have still not received anything back. I've emailed=no response. I've even rang customer services and left a message but no return of call 5 days later.

January 23, 2018
Unprompted review
Peopletree logo

Reply from Peopletree

Hi Emma,

We are very sorry for the time in which it's taking for this matter to be resolved.
Please rest assured that the Customer Care manger is looking into why you had no response.
In the meantime,we have created a unique promo code, if you would like to email people@peopletree.co.uk we will email with the code for you to use on your next order.

We're ever so sorry once again, let us know if you have any further questions.
People Tree Customer Service Team

Rated 5 out of 5 stars

Stylish

Stylish, beautiful well made clothes with a conscience. Long lasting and unique. Lots of compliments. A brand I'm proud to wear.

January 12, 2018
Unprompted review
Rated 1 out of 5 stars

I received my packet days late

I received my packet days late, it contained a complettely wrong item. I have sent it back in first class post and paid extra money to do so., People tree company hasn t received it after three weeks. I find that hard to believe. Still no refund. Extremely poor customer service. Never using this company again.

October 9, 2017
Unprompted review
Rated 1 out of 5 stars

Where's the fair trade for customers?

Where's the fair trade for customers?! My order never arrived although PT took the money from my account but sent no despatch email. I contacted People Tree and they sent out the order again and I did get this. Thinking it was a one-off I made a second order which did also arrive. However, neither came with despatch emails so had no idea if/when they would be arriving. I returned some items over a week ago but have received no acknowledgement or refund. This is all in the UK, a few miles from the PT office! Clothes returned to a different small retailer at the same time were acknowledged and refunded days ago.

September 23, 2017
Unprompted review
Rated 5 out of 5 stars

I have shopped with this company for …

I have shopped with this company for some years.The clothes are good quality and I have had no issues with customer service.
I would recommend them for ethical fashion that has fairtrade at its very heart.

September 22, 2017
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect! A great first order,it was ok! i live in France, and i received the order quickly!
Tout s'est très bien passés, commande conforme, reçue rapidement ( from UK) Produit top, pour une consommation responsable!
Support fair trade fashion!
Merci people tree, je recommande!

July 22, 2017
Unprompted review
Rated 5 out of 5 stars

Definitely recommend.

Excellent quality and delivered promptly. I've had a couple of orders, 5 items all together, and they've all been perfect. The sizes are good to generous so I have had no need to buy multiple sizes.I love that you can buy beautifully designed, well fitting clothes that are ethically sourced and at a comparable price to the high street.

June 8, 2017
Unprompted review
Rated 5 out of 5 stars

Perfect!

Bought 3 dresses on sale for the first time from this website. Delivered to me in Australia within 2 weeks and were exactly as described. I love the quality and style of the dresses. The best part is that they're sustainable fairtrade pieces of high quality and at an entry-level price point. Well done. Highly recommended, I will be buying from Peopletree again!

October 7, 2016
Unprompted review

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