PEQUS Reviews 1,837

Im still waiting for my money back after 1 year of my return

I feel bad for people who don’t use paypal in this cases….
I pay via paypal after 4 weeks of no communication from customer support i just make a despite and get my money back in 24 hours.
Never pay with your credit card!
Nowhere!
Never!

No Service. No answer on mails!

I've been waiting for my return refund for over half a year now..
Worst costumer service ever

The worst brand I’ve ever seen how do they even get away with scamming people like this they simply just don’t deliver

Ordered in SEPTEMBER, took a while to ship. Had to return it because of size. Chose the exchange size return option. Since then NOTHING happened except taking my money.

I put my order on 19 December, but I didn’t receive anything and also didn’t get a notification for my order. I contacted there customer service email (……@pequs.de) but didn’t get an answer this is so bad. Don’t order here!!!!!

scam, didn't get my order

on 5th of December placed order, 0 communications possible, ignoring me everywhere.

just get here and saw many same reviews.
Shame!

I placed on this website, pequs.de, on December 7th. I received a confirmation that the purchase was successful; however, after waiting for over a week, I have not received any updates regarding the shipment of my order.

Despite multiple attempts to contact your company via email (three times) and Instagram, I have not received any response. This lack of communication is unacceptable and demonstrates poor business practices.
Furthermore, after conducting some research, I discovered numerous reviews on Trustpilot that indicate this issue is widespread, with many customers reporting similar experiences of unresponsive customer service and unfulfilled orders.

I have made an order through the website on the 23rd of October and I still don’t have a tracking number! I have sent them multiple emails and I only got an automated response that my order will be ready soon…Terrible experience, this is not how you business!

I have ordered a bag, and the package didn’t contain the should strap for it. I wrote 3 emails, tried to call them even texted on instagram but got no answer at all.

Waited over 3 months for my Shirts. After writing a Mail i didnt got an answer. A week later i got an answer and they told me they sent my package. In the Package was only one shirt but i ordered two. I wrote a Mail again and got again no answer

Delivering 2 T-shirts took over 3 months!!! After complaining they told me that I will receive my T-shirts in the next week. But I needed to wait over 2 months. Don’t buy at this shop

Almost 2 months ago I orders some shirts from their webshop, until this day I have never received a thing.
Also, their customer support doesn't reply whenever I ask for an status update on my order.

I have been waiting for weeks for 5 shirts that I ordered via the pequs website. Sent several emails and received dontsct via DM from Instagram. The order would be sent at the beginning of July. almost July 17th and still nothing received. There are many complaints about your delivery time. the website says 2-3 business days? What is going wrong with you, you are losing a lot of customers. ORDER #161573 this is the order number.

Ordered few items on 27 may. I payed immediatelly. They confirmed my order. And from that time there is only total silence. I try to contact them by an email or their facebook. But nobody ansewr to me. Terrible experience. I payed with paypal and I am going to claim for a refund. Hope they block this scammers. That's all is shoking for me, because it is european company, shop is in Germany, and I bought their good quality clothes on Zalando, so I did
not expect such thing.

Horrendous experience
Ordered at the beginning of Dec plenty of time before Christmas,paid £9.99 for delivery ,chased up numerous times as nothing received , got told parcel can’t be delivered and is stuck in transit , when it is received back they will refund me . They have since said it’s not their fault the delivery service changed their mind . Absolutely awful company and family didn’t get the present I paid for at the beginning of December . How is this ok

Nice looking bags, but the zips are so poor quality. Zara for 30-40 pounds I’ve got better bags than the 114 I spent

Do not buy anything from this company.They took payment for a bag on 1st December ,21 days later they said they didn't have my address. I have emailed them in English and German and still have not received the goods a refund or even a response from my email.Shocking way to treat a customer.

I am a freelance worker from a developing country but not living in Germany. The company contracted me to work for them in August 2023, promising to pay me 5 euros per hour for part-time work. They promised to create a contract for me until they did so in November, but it wasn't signed by their CEO. I started doing full-time work for them from September until November, in which I had to work 200 hours per month. My colleague messaged me out of the blue on November 23 that I have to stop working on my tasks, and the manager messaged me as well that they have to terminate my work with them without further explanation While I suspect there may have been concerns about my work performance, I have been sending invoices for my work since August with around 800 euros. Unfortunately, they have not made any payments thus far, despite my attempts to negotiate. I understand that the company is facing issues with outstanding refunds from customers, but it would have been more compassionate to honour their obligations to both customers and contractors. According to International Labor Law, I am entitled to payment, even if the contract remains unsigned. I have evidence of our verbal and written conversations regarding the agreement. As the sole provider for my family in Southeast Asia, I sincerely hope to receive the payment I have rightfully earned. I prefer not to disclose any specific names and the nature of my work here, but if the PEQUS Team is reading this, I kindly request you to consider the situation from a reasonable standpoint and give what the customers the refund and my payment the we deserve.