Styles are usually solid. It's a bit trad-indie - not really alternative, but not quite Drake's either. Fit is usually ok, probably a bit smaller than the label suggests with more of a boxy fit than I... See more
Company replied
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Review summary
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Reviews shaping this summary
Having ordered the item, Royal Mail left the parcel on my doorstep and it got stolen. Initially Percival’s customer service was none existent and unresponsive. However, having given a one star review... See more
Company replied
Ordered a voucher online and the proceeded to spend week trying to communicate with them because i couldn't get the email with the voucher. The website provides a 'resend' button but it never worked.... See more
Company replied
Items not as described and after almost a month of waiting for a refund have heard nothing from the team even after sending multiple messages. Having since sorted I have increased my score but am stil... See more
Company replied
Company details
- Men's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Online Marketplace
- Outerwear Store
- Tuxedo Shop
Written by the company
Based in Hackney, East London, Percival combines a classic quintessential British sense of style and rare, internationally sourced fabrics and materials. This of course means we construct high quality garments all over the world over with skilled craftspeople. We serve some of the rarest designer clothing with our seasonal collections. We aim to bring something different to your clothes hangers, to provide a bit of self style and pride, you look good when you wear it this well. These are quality menswear garments that always meet our rule of ‘Subverting the Classics’.
Contact info
7 Marshall Street, Soho, W1F 7EH, London, United Kingdom
- hello@percivalclo.com
- www.percivalclo.com
3.3
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Return not processed
Return sent in November and delivered to Percival on 3rd Dec, and still not received my refund over a month later. Very poor.
January 4, 2026
Unprompted review
Reply from Percival
Hi Chris, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Fabulous jumper quality and excellent…
Fabulous jumper quality and excellent design.
December 20, 2025
Reply from Percival
Hi, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Fantastic company to purchase from
Fantastic company to purchase from. Used a few times now and never disappointed
December 20, 2025
Reply from Percival
Hi, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
AVOID Return processed, no refund
Terrible experience. Return delivered and acknowledged by Percival on 20 Nov. Still no refund and it’s 3 Jan. I see other responses from Percival on here say to contact customer service directly, which I have done now 3 times over the last couple of weeks. Still no response.
November 20, 2025
Unprompted review
Reply from Percival
Hi Daniel, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Jacket is superb
Jacket is superb! It took some time for customer service to return emails but in the end they addressed every issue.
December 19, 2025
Reply from Percival
Hi, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Reply from Percival
Hi Kostas, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Wrong item and unresponsive
Delivered the wrong item and did not reply to any emails about it. Sent the item back for an exchange and have not received anything. Very disappointed.
December 18, 2025
Reply from Percival
Hi Charlie, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Offered great help!
Had a few slight problems with shipping, probably because I ordered during the holidays. Staff was really nice to help resolve this problem. Unfortunately my original order wasn't in stock anymore. But i got a free refund and a gift voucher for a next order!
January 1, 2026
Reply from Percival
Hi Leon, thank you for taking the time to leave us such a lovely review. We have not forwarded it to our entire department. We are looking forward to seeing you shopping with us again. Kind regards, Percival customer care.
Reply from Percival
Hi Susan, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Waiting over 4 weeks for refund.
*Updated: Received the automated response below, even though I had already contacted customer services directly 3 times. It took multiple comments on social media posts and 2 direct messages on Instagram to get a response. They have now apparently issued a refund, but bizarrely not for the full amount. I’ve been charged for ‘shipping’ + VAT, despite already paying myself for the return. The refund has not appeared yet, no idea if I’ll get ever get the full amount back. It’s now been over 5 weeks since I placed the order. Really would not recommend Percival, the shirts we received were really thin and poor quality for the price, even with a discount, made in Vietnam. For this price bracket I would go for a solely UK based company.*
I ordered from Percival on 26th November, items arrived promptly but found the quality of the shirts to be very poor for the price. Requested a return the same day, posted on the 29th November. Very straightforward returns process, received an email on the morning of December 3rd confirming receipt of my return. Percival policy states please allow 5 working days for refunds. I understand the lead up to Christmas is the busiest time of the year, but it’s now been 4 weeks to the day since Percival received their items, and I have had no refund and no communication. I have only received an automated reply to emails and no reply to social media comments. This is my last attempt before contacting my card company, as thankfully I paid by credit card. I’ve seen a lot of people online also chasing refunds. Please refund my order swiftly.
December 3, 2025
Unprompted review
Reply from Percival
Hi Daniel, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. Your feedback for the quality of the garment received has been forwarded to our relevant department for investigations. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
No response at all
No response at all. Taken my money & not sent the item. Will be getting in contact with my bank. All they reply to these are to share an email with order number etc but I have done that many times. Scam.
November 28, 2025
Reply from Percival
Hi Charlotte, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Great clothing at affordable prices
Great clothing at affordable prices, quick delivery and excellent customer service!
October 22, 2025
Reply from Percival
Hi Iain, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
CAUTION: Something clearly going wrong at Percival
Something clearly going wrong at Percival. Been waiting 3 weeks for a refund for items returned to their warehouse. No luck getting a response to my emails so I’ve raised a claim with my credit card company (like many of the other customers awaiting refunds).
December 11, 2025
Unprompted review
Reply from Percival
Hi James, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
I returned my clothes a month ago and…
I returned my clothes a month ago and STILL HAVE NOT GOTTEN MY REFUND! I HAVE REACHED OUT TWICE AND NO ONE HAS GOTTEN BACK TO ME
November 27, 2025
Reply from Percival
Hi Andrew, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
fits wonderfully
The explanations about the measurements were helpful, especially since I purchased for someone who isn't me. The shirt fits wonderfully.
November 19, 2025
Reply from Percival
Hi, thank you for taking the time to leave us such a lovely review. I do hope you love your new purchase. We are looking forward to see you shopping with us again. Kind regards, Percival Customer Care.
Customer service essentially non-existent
Customer service essentially non-existent. Initially only sent part of the order, only responded to my email over a week later after I’d chased them via instagram. Then sent out the wrong size as a replacement. Reordered the correct items which arrived as expected. Still waiting for my refund despite it being delivered back to them over a week ago, will likely have to issue a chargeback via my bank as other reviewers have suggested.
It’s a shame as the clothes are good quality, so I’d suggest ordering them from a retailer with a proper operational setup such as End.
November 28, 2025
Reply from Percival
Hi Joshua, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
It’s a disgrace!
I submitted a previous review as I was still awaiting a refund for an article Percival had acknowledged receipt of on 25/11.
I was asked to email customer services and supply info, which i did. Still no acknowledgement, still no refund, it’s a total disgrace!! I’ve asked my credit card company to pursue this matter on my behalf.
I suggest you avoid using this company, as if the item isn’t suitable you will suffer the same awful service and issues!
November 25, 2025
Unprompted review
Reply from Percival
Hi Jacqueline, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Package never delivered
Package never delivered, u guys dont respond to my mail and its been returned by now. I dont even have a refund. Thinking of taking serious action if there is no response
November 28, 2025
Reply from Percival
Hi Heener, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Still waiting for a refund
Still waiting. Been 10 days since I posted the below. No reply to my email with the detail the requested in their response to my trustpilot review. Come on guys!
Well they asked me for a review…
Now passed the 28 day mark for a return, STILL no refund. Seems like a lot of similar reviews on here. Don’t think they are being dishonest I’m sure it’s just operations being overwhelmed. However, still don’t have my money back.
November 28, 2025
Reply from Percival
Hi Olly, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. We are extremely busy and it might take longer than usual for us to reply. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
Customer service / returns & refunds let Percival down. I’m happy with the coat I purchased (value for money - quality is acceptable for price bracket)
Happy with the coat I purchased (Sherlock Short) in as much as it looks fashionable and smart. Quality is not the highest but fairly suitable for the price bracket.
Customer service is absolutely appalling. I have been waiting 4 weeks for a refund for the return of the same coat that didn’t fit (despite checking the guidelines). I’ve emailed twice and have no response - it feels as though the company is either struggling for cash flow or not suitably prepared to scale. I appreciate this is a busy time for retail but I have had incredible customer service elsewhere during this period and have had refunds for items returned since I have attempted to return this item, which have already cleared in my account
November 22, 2025
Reply from Percival
Hi Mark, thank you for taking the time to leave us your review. I am so sorry to hear that you have not received your refund. Please contact our customer service department directly, confirming the order number, full name and delivery address and we will be able to advise. We are looking forward to hearing from you. Kind regards, Percival customer care.
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