Perfect Getaways Reviews 

5,192
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,346 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional helpfulness and friendliness of the staff, who take the time to listen carefully to individual requirements and offer honest, personalized advice for every holiday. People appreciate how remarkably smooth and fast the booking process is, completely removing any travel planning stress and making arrangements effortless from the initial conversation to the final confirmation. Consumers also praise the outstanding customer service and the agents' deep knowledge of various global destinations, ensuring everyone successfully finds their ideal trip within their agreed budget while receiving wonderful ongoing support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that consumers consistently experience friendly,... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting the helpful and knowledgeable... See more

Service

Reviewers mention positive feedback about service, highlighting that staff members are attentive, empathetic,... See more

Booking process

Consumers find booking process to be positive, highlighting that staff are very friendly and make the... See more

Customer service

Users describe positive interactions with customer service, noting that reviewers find the team consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We always go straight to Suzy when booking our holidays. Suzy is so lovely and friendly, listens to what we are looking for and also gives us her honest opinion to what suits our needs. Always at hand... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing customer service from Matt at Perfect getaways. From the first conversation till the day we got off the cruise, we had great communication. The price we paid was so much cheaper t... See more

Company replied

Rated 5 out of 5 stars

We were walmly welcomed, our dates and restrictions were carefully considered and many options were shown to us. In little over an hour, our holiday was booked, travel money sorted and a taxi company... See more

Company replied

Rated 5 out of 5 stars

Bethany was very pleasant and helpful. She arranged our flights & hotels promptly and efficiently. We will be more than happy to contact Bethany again for our next and future holiday requirements. And... See more

Company replied


Company details

  1. Travel Agency
  2. also in
  3. Cruise Agency
  4. Cruise Travel Agency
  5. Ski Holidays
  6. Travel Aggregator

Written by the company

Your Holiday Starts Here — and we take that seriously. Perfect Getaways is a fully independent travel agency, founded in 2017 and proudly rated Excellent on Trustpilot with over 4,600 five-star reviews. We're ABTA and ATOL protected, so every booking comes with complete peace of mind. You'll find our nine stores across Little Sutton, Neston, Birkenhead, Liverpool, St Helens, Widnes, Kirkby, Bebington and the Isle of Man — and they're not your average travel shops. Pop in and you'll be treated to a complimentary bar, children's cinema, sweet shop, games consoles and big screens, all in a relaxed, friendly environment. Plus we have our Head Office with our Partnerships department and Golf Breaks department in Eastham. Booking a holiday should feel like the start of one. Our travel experts create personalised itineraries of every kind: sun and beach, cruise, long haul, city breaks, weddings and honeymoons, solo travel, group bookings, UK breaks, winter sun, ski, golf breaks and more. Whether you know exactly what you want or need a little inspiration, challenge us with your next booking — our customers regularly tell us we find deals they couldn't find anywhere else, and our exclusive offers are available to everyone. We plan your holiday the way that suits you: in store, over the phone, by email, WhatsApp or live chat. And with in-store travel money now available too, we can sort your getaway from first quote to final currency. Pop into one of our interactive stores and let us make your travel dreams a reality.

Your holiday starts here...

Written by the company

Pop into our interactive travel stores!
Our customers are treated to a complimentary bar, children's cinema, sweet shop, games consoles and large TV screens in a relaxed and friendly environment. Our dedicated team of travel experts deliver outstanding customer service and work tirelessly to deliver the best deals, tailored to your specific needs.

Fully financially protected

We are ABTA & ATOL protected

We are ABTA & ATOL protected
Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. ATOL provides financial security when you book a package holiday with a UK travel company.

Contact info

Promotion box for Perfect Getaways

Discover your next perfect getaway

We share fresh holiday deals daily. Find your next dream destination!

5.0

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(5,192)

1,323 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The young lady who wed our…

The young lady who we booked our holiday with was so lovely went out of her way to get us the best holiday in future we will be booking all our holidays there great service and lovely people so helpfull

August 29, 2026
Perfect Getaways logo

Reply from Perfect Getaways

Thank you for your lovely review and we hope you have a great holiday

Rated 5 out of 5 stars

Really professional

Once again booked our holiday with Ellie from the Birkenhead branch, can honestly say i wouldnt go with anyone else. She always finds us the holiday we want and nothing is too much trouble for her. We would highly recommend Perfect Getaways and especially Ellie.

August 19, 2026
Perfect Getaways logo

Reply from Perfect Getaways

Thank you for your lovely coments about Ellie

Rated 5 out of 5 stars

Jack was brilliant he helped me find…

Jack was brilliant he helped me find the perfect holiday for me and my 3 friends. Nothing was an issue. He was very assertive and listened to our needs. We even had some banter. Thank you Jack

August 28, 2026
Unprompted review
Perfect Getaways logo

Reply from Perfect Getaways

Thank you for your lovely review aout Jack and the service received. We really appreciate it

Rated 5 out of 5 stars

Perfect Getaways Douglas are a great…

Perfect Getaways Douglas are a great company to work with. All the staff are super friendly and very understanding of my needs and give support every step of the way. Scarlett and Bethany are lovely and always on hand with suggestions and help. Booking a holiday is so easy and stress free. I have used them for a few years now and wouldn't go anywhere else. Highly recommended 👌

August 28, 2026
Unprompted review
Perfect Getaways logo

Reply from Perfect Getaways

Thank you for your lovely comments about our Isle of Man store

Rated 5 out of 5 stars

It was Tonymy first experience with…

It was my first experience booking with Perfect Getaways,I was made to feel really comfortable deciding on witch hotel I liked in Egypt,And to my surprise Luke found the hotel i went on my first holiday to Egypt😎I’ll be definitely booking my holidays with them from now on

August 26, 2026
Perfect Getaways logo

Reply from Perfect Getaways

Thank you for booking your holiday with us and your lovely review about Luke

Rated 5 out of 5 stars

Was a very late booking & I wasn’t sure…

Was a very late booking & I wasn’t sure where to go or start as long as it was hot
I contacted Perfect Getaways on FB as Iv done before(again last minute) Sophie replied and gave me ideas so the next day I went in to see her & booked Corfu with her in half an hour she sorted everything for me.i had the most amazing experience as never been to Corfu she recommended doing some sites to visit and I did which added the best holiday!!
Sophie was amazing & will recommend all the team as they listen and very helpful !

August 18, 2026
Perfect Getaways logo

Reply from Perfect Getaways

Thank you for booking your holiday with us and your lovely comments about Sophie and the service received

Rated 5 out of 5 stars

Another cruise!

Well Suzy, where do I start? You have done it again! Another fabulous cruise booked. From picking up the booking made on the ship for one cruise and then booking another from the start, Suzy made all the whole process easy and stress free. Her patience, knowledge, and excellent customer service were greatly appreciated. I am so grateful that our paths crossed. I wouldn’t hesitate to recommend Suzy and will definitely be back! Thank you!

August 26, 2026
Perfect Getaways logo

Reply from Perfect Getaways

Thank you for your lovely review about Suzy and for booking your holidays with us. We really appreciate it.

Rated 5 out of 5 stars

Great experience with Perfect Getaways

We haven't used a travel agent for years, but for next year we wanted to go on a cruise. We were introduced to Matt through a friend who always uses perfect getaways!
Wow,it was so quick and easy,he gave us several options, gave us loads of advice about the different cruises, very friendly and very thorough and we got a discount.
We booked it straight away, no hassle! Our friends,we holiday with, went today and booked there holiday with him too
Very happy 😊

August 25, 2026
Unprompted review
Perfect Getaways logo

Reply from Perfect Getaways

Thank you for your lovely review about Matt and we hope you have a great cruise

Rated 5 out of 5 stars

Absolutely fantastic help

Absolutely fantastic help, from start to finish. Told them exactly what I was looking for & sorted everything for me. First class service.

August 25, 2026
Perfect Getaways logo

Reply from Perfect Getaways

Thank you for your 5* review - we really appreciate it.

Rated 5 out of 5 stars

5 star service again

5 star service again. They never fail to provide a superb service. The staff at Neston always produce just what we want in a holiday.

August 17, 2026
Perfect Getaways logo

Reply from Perfect Getaways

Thank you for your lovely review about our Neston shop.

Rated 5 out of 5 stars

Always look forward to seeing Sophie…

Always look forward to seeing Sophie iom branch
Never had a bad holiday yet
Sophie is very thorough when finding us trips knowing our likes & dislikes
Just a quick email to her & when we pop in too see her she’s all ready
Lovely young lady

August 24, 2026
Perfect Getaways logo

Reply from Perfect Getaways

Thank you for booking your holidays with us and for your lovely comments about Sophie. We really apreciate it.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look