We always go straight to Suzy when booking our holidays. Suzy is so lovely and friendly, listens to what we are looking for and also gives us her honest opinion to what suits our needs. Always at hand... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely amazing customer service from Matt at Perfect getaways. From the first conversation till the day we got off the cruise, we had great communication. The price we paid was so much cheaper t... See more
Company replied
We were walmly welcomed, our dates and restrictions were carefully considered and many options were shown to us. In little over an hour, our holiday was booked, travel money sorted and a taxi company... See more
Company replied
Bethany was very pleasant and helpful. She arranged our flights & hotels promptly and efficiently. We will be more than happy to contact Bethany again for our next and future holiday requirements. And... See more
Company replied
Company details
Written by the company
Your Holiday Starts Here — and we take that seriously. Perfect Getaways is a fully independent travel agency, founded in 2017 and proudly rated Excellent on Trustpilot with over 4,600 five-star reviews. We're ABTA and ATOL protected, so every booking comes with complete peace of mind. You'll find our nine stores across Little Sutton, Neston, Birkenhead, Liverpool, St Helens, Widnes, Kirkby, Bebington and the Isle of Man — and they're not your average travel shops. Pop in and you'll be treated to a complimentary bar, children's cinema, sweet shop, games consoles and big screens, all in a relaxed, friendly environment. Plus we have our Head Office with our Partnerships department and Golf Breaks department in Eastham. Booking a holiday should feel like the start of one. Our travel experts create personalised itineraries of every kind: sun and beach, cruise, long haul, city breaks, weddings and honeymoons, solo travel, group bookings, UK breaks, winter sun, ski, golf breaks and more. Whether you know exactly what you want or need a little inspiration, challenge us with your next booking — our customers regularly tell us we find deals they couldn't find anywhere else, and our exclusive offers are available to everyone. We plan your holiday the way that suits you: in store, over the phone, by email, WhatsApp or live chat. And with in-store travel money now available too, we can sort your getaway from first quote to final currency. Pop into one of our interactive stores and let us make your travel dreams a reality.
Your holiday starts here...
Written by the company
- Pop into our interactive travel stores!
- Our customers are treated to a complimentary bar, children's cinema, sweet shop, games consoles and large TV screens in a relaxed and friendly environment. Our dedicated team of travel experts deliver outstanding customer service and work tirelessly to deliver the best deals, tailored to your specific needs.
Fully financially protected
We are ABTA & ATOL protected
Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. ATOL provides financial security when you book a package holiday with a UK travel company.
Contact info
20 The Cross,, CH64 9UB, Neston, United Kingdom
- 0333 555 2223
- yourholidaystarts@perfectgetaways.co.uk
- www.perfectgetaways.co.uk
Discover your next perfect getaway
5.0
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rachel is very good at her job
Rachel is very good at her job. She is warm and welcoming every time I go in to pay off my holiday. She is a credit to your company.
June 26, 2026
Reply from Perfect Getaways
Thank you for your lovely comments about Rachael
Jack was very knowledgeable and…
Jack was very knowledgeable and professional as well as being very friendly. We got an excellent deal on a Malta holiday. I recommend this company highly. The booking process was really good and easy
October 5, 2026
Unprompted review
Reply from Perfect Getaways
Thank you for your lovely review about Jack
Best Travel Agents
This is the seventh time. Yes you read it right seventh time in the last 12months I have booked with Perfect Getaways. Always receive the best service and advice and much easier than booking online. Jack always delivers the best service. Would I recommend using Perfect getaways ? YES YES YES. You wont be disappointed.
October 5, 2026
Unprompted review
Reply from Perfect Getaways
Hi Ross, thank you so much for booking all your holidays with us. We really appreciate it. And thank you for your lovely comments about Jack.
Very friendly and all find you the best…
Very friendly and all find you the best holidays
September 26, 2026
Reply from Perfect Getaways
Thank you Roy
Reply from Perfect Getaways
Thank you Michael
Very knowledgeable on different…
Very knowledgeable on different locations and willing to go the extra mile for any requests. Very friendly and welcoming.
October 3, 2026
Reply from Perfect Getaways
Thank you Steve - we really apprecaite it
Almeria 2027 booked by michael perfect getaways Kirby …
I wanted a specific hotel and date for 2027. Due to previous excellent service from michael at perfect getaways Kirby I contacted him. Its was organised very quickly and it was booked. No hassle and was stress free
October 3, 2026
Reply from Perfect Getaways
Thank you for your 5* review and we ope you have a great time in Almeria
Scarlett has been exceptionally helpful…
Scarlett has been exceptionally helpful in sorting out our trip for us!
October 3, 2026
Unprompted review
Reply from Perfect Getaways
Thank you for your lovely comment about Scarlett
Laura is polite
Laura is polite, efficient and always strives to get the best price for our holidays.
October 2, 2026
Reply from Perfect Getaways
Thank you Paul
Very friendly
Very friendly, helpful and professional. Much better booking face to face rather than booking on websites
October 3, 2026
Unprompted review
Reply from Perfect Getaways
Thank you Eric we really apprecaite it
Called in to perfect getaways in widnes…
Called in to perfect getaways in widnes this week. Explained to Jess what sort of holiday i wanted. Went home and within an hour received a text message with a holiday that exactly fitted my requirements. Went straight back to the shop and booked the holiday. Wonderful service. Thank you
September 30, 2026
Reply from Perfect Getaways
What a brilliant review, Peter, thank you! We’re so pleased Jess found you the perfect fit so quickly, and that you came straight back to book. Thank you for choosing our Widnes store. Have a fantastic time!
We always receive great service at PG
We always receive great service at PG. Suzy is always there to help us choose the right holiday for us. Nothing is ever too much trouble no matter what time of the day. She listens to what we are looking for and looks like different options to suit us as a couple.
September 25, 2026
Reply from Perfect Getaways
Thank you, Elaine! Suzy will be delighted to read this and we really appreciate it x
Reply from Perfect Getaways
Thanks, Chris! We’ll make sure Joanne sees this. We’re really glad you were well looked after.
Reply from Perfect Getaways
Thank you, Julie! Scarlett will be thrilled. It’s lovely to know she continues to look after you so well. See you again soon!
Great travel company
Very friendly, knowledgeable and easy booking experience. Nothing is too much trouble
September 24, 2026
Reply from Perfect Getaways
Thank you, Amanda! “Nothing is too much trouble” is exactly what we aim for, so this means a lot. Have a fantastic holiday!
Found what I was after straight away
Found what I was after straight away, friendly and great service.
October 1, 2026
Reply from Perfect Getaways
Thank you! We’re so pleased we found exactly what you were after straight away. Enjoy your trip!
Both ladies were very friendly and…
Both ladies were very friendly and helpful. Found us a great deal will definitely use them again when booking a holiday.
September 30, 2026
Reply from Perfect Getaways
Thank you, Mrs Pimblett! We’re delighted the team found you a great deal, and we’ll look forward to helping with your next holiday too.
We always go to Perfect Getaway’s now…
We always go to Perfect Getaway’s now for all our holidays and trips, Ellie is always helpful and she’s very knowledgeable nothing is to much trouble for her such a lovely person..We will continue to use perfect getaways for all holidays
October 1, 2026
Unprompted review
Reply from Perfect Getaways
Thank you, James! Ellie will be so pleased to read this. We really appreciate your loyalty and can’t wait to help with all your future trips.
Karen was very easy to talk to
Karen was very easy to talk to, very friendly, professional and we could explain exactly what we required. She gave us a good deal which we are now looking forward to.
October 1, 2026
Unprompted review
Reply from Perfect Getaways
Thank you! Karen will be delighted. We’re really glad she made it easy to explain what you wanted and found you a great deal. Enjoy every minute!
I have just booked a city break to…
I have just booked a city break to celebrate my birthday in record time. Steph took less than 10 minutes to finalise a holiday which she had previously searched for on my behalf. Will certainly use them again; removed any stress from arranging a holiday
October 1, 2026
Unprompted review
Reply from Perfect Getaways
Happy birthday, Sue! Under 10 minutes must be some kind of record. We hope your city break is a wonderful celebration.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.