Perfect Getaways Reviews 

5,192
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,346 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional helpfulness and friendliness of the staff, who take the time to listen carefully to individual requirements and offer honest, personalized advice for every holiday. People appreciate how remarkably smooth and fast the booking process is, completely removing any travel planning stress and making arrangements effortless from the initial conversation to the final confirmation. Consumers also praise the outstanding customer service and the agents' deep knowledge of various global destinations, ensuring everyone successfully finds their ideal trip within their agreed budget while receiving wonderful ongoing support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that consumers consistently experience friendly,... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting the helpful and knowledgeable... See more

Service

Reviewers mention positive feedback about service, highlighting that staff members are attentive, empathetic,... See more

Booking process

Consumers find booking process to be positive, highlighting that staff are very friendly and make the... See more

Customer service

Users describe positive interactions with customer service, noting that reviewers find the team consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We always go straight to Suzy when booking our holidays. Suzy is so lovely and friendly, listens to what we are looking for and also gives us her honest opinion to what suits our needs. Always at hand... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing customer service from Matt at Perfect getaways. From the first conversation till the day we got off the cruise, we had great communication. The price we paid was so much cheaper t... See more

Company replied

Rated 5 out of 5 stars

We were walmly welcomed, our dates and restrictions were carefully considered and many options were shown to us. In little over an hour, our holiday was booked, travel money sorted and a taxi company... See more

Company replied

Rated 5 out of 5 stars

Bethany was very pleasant and helpful. She arranged our flights & hotels promptly and efficiently. We will be more than happy to contact Bethany again for our next and future holiday requirements. And... See more

Company replied


Company details

  1. Travel Agency
  2. also in
  3. Cruise Agency
  4. Cruise Travel Agency
  5. Ski Holidays
  6. Travel Aggregator

Written by the company

Your Holiday Starts Here — and we take that seriously. Perfect Getaways is a fully independent travel agency, founded in 2017 and proudly rated Excellent on Trustpilot with over 4,600 five-star reviews. We're ABTA and ATOL protected, so every booking comes with complete peace of mind. You'll find our nine stores across Little Sutton, Neston, Birkenhead, Liverpool, St Helens, Widnes, Kirkby, Bebington and the Isle of Man — and they're not your average travel shops. Pop in and you'll be treated to a complimentary bar, children's cinema, sweet shop, games consoles and big screens, all in a relaxed, friendly environment. Plus we have our Head Office with our Partnerships department and Golf Breaks department in Eastham. Booking a holiday should feel like the start of one. Our travel experts create personalised itineraries of every kind: sun and beach, cruise, long haul, city breaks, weddings and honeymoons, solo travel, group bookings, UK breaks, winter sun, ski, golf breaks and more. Whether you know exactly what you want or need a little inspiration, challenge us with your next booking — our customers regularly tell us we find deals they couldn't find anywhere else, and our exclusive offers are available to everyone. We plan your holiday the way that suits you: in store, over the phone, by email, WhatsApp or live chat. And with in-store travel money now available too, we can sort your getaway from first quote to final currency. Pop into one of our interactive stores and let us make your travel dreams a reality.

Your holiday starts here...

Written by the company

Pop into our interactive travel stores!
Our customers are treated to a complimentary bar, children's cinema, sweet shop, games consoles and large TV screens in a relaxed and friendly environment. Our dedicated team of travel experts deliver outstanding customer service and work tirelessly to deliver the best deals, tailored to your specific needs.

Fully financially protected

We are ABTA & ATOL protected

We are ABTA & ATOL protected
Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. ATOL provides financial security when you book a package holiday with a UK travel company.

Contact info

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5.0

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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5.0

All reviews

(5,192)

1,323 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always booked with perfect getaways

Always booked with perfect getaways. They are informative and nothing is too much trouble. Their customer service is great they certainly go the extra mile.

September 8, 2026
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Reply from Perfect Getaways

Thank you for booking your holidays with us and for your lovely review

Rated 5 out of 5 stars

Once again Perfect Getaways have been…

Once again Perfect Getaways have been outstanding. Been using them for a few years and were fantastic when my Thailand trip couldn’t go ahead because of the trouble in the Middle East, sorted us a new destination. Just booked for Sri Lanka and Bethany was fab beating the price I’d found and sorting flights without going through the Middle East. Thanks again, you’re all super helpful.

September 8, 2026
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Reply from Perfect Getaways

Thank you for your lovely review. We hope you have a great time in Sri Lanka

Rated 5 out of 5 stars

Great as always

Great as always! Suzy found us the perfect mini break! Can’t wait to get there!

September 8, 2026
Unprompted review
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Reply from Perfect Getaways

Thank you Caroline. We hope you have a lovely break

Rated 5 out of 5 stars

Very accommodating

Very accommodating whilst I looked at a number of options, I asked Sophie to compare different rooms, hotels and board options and she came back quickly and politely on each, before I chose the final booking.
At no time did she try and sell me anything I didn't need or pressure me into any decision.

September 7, 2026
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Reply from Perfect Getaways

Thank you for your lovely treview and we hope you have a great holiday

Rated 5 out of 5 stars

Suzy is totally on the ball always…

Suzy is totally on the ball always finds best deals for us, from enquiries to booking is seamless and done within the hour. Also there if you have any questions regarding your booking, I wouldn’t book with anyone else, 5⭐️service every time

September 7, 2026
Unprompted review
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Reply from Perfect Getaways

Thank you for your lovely comments about Suzy. We really appreciate it.

Rated 4 out of 5 stars

Malta

Very informative, friendly helpful staff. Always putting the customers request first.
Thankyou

September 5, 2026
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Reply from Perfect Getaways

Thank you

Rated 5 out of 5 stars

Lots of help and patience

Sophie was very helpful refining our last minute holiday requests. She asked other staff for personal recommendations and we have ended up with the hotel we liked and reasonable flight times. We will be returning.

September 7, 2026
Unprompted review
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Reply from Perfect Getaways

Thank you for your lovely comments about Sophie

Rated 5 out of 5 stars

Perfect Getaways, Bebington

Used Perfect Getaways in Church Road, Bebington for first time in July 26. The ladies were very friendly and extremely patient in helping this 'old' man chose holiday for next year. With their help, was able to pick a great break in Crete for really competitive price. Would seriously recommend. Thank you!

July 31, 2026
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Reply from Perfect Getaways

Thank you for your lovely comments about our Bebington store

Rated 5 out of 5 stars

A great booking experience.

A very friendly and professional booking experience. Mica made sure all the questions I had were answered and made sure I knew the cost of the extras we added every step of the way. I cannot praise Mica enough.

September 5, 2026
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Reply from Perfect Getaways

Thank you for booking with us and your lovely comments about Mica

Rated 5 out of 5 stars

Matt went above and beyond

Matt went above and beyond his knowledge is second to none would highly recommend perfect getaways for your next holiday

September 5, 2026
Unprompted review
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Reply from Perfect Getaways

Thanks for your lovely comments about Matt

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