Ellie was very helpful. It would be very useful to explain on the portal login that no capital letters can be used in your email. Most phones/pcs will default to a capital letter at the start even if... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This young man, Will, was absolutely excellent. His advice was sound and he was very helpful. I had been unable to access my online account which he helped with and I was immediately able to get in af... See more
Company replied
Called to discuss renewal, love the call back option, saved me waiting on the phone. Really nice gentleman, softly spoken and very happy to help me with my renewal quote and policy query, he even mana... See more
Company replied
Charlotte, was very helpful over the phone. I called regarding a claim I was making and she talked me through the process of filling out the form and was very knowledgeable. Charlotte was extremely po... See more
Company replied
Company details
About Perfect Pet
Written by the company
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Contact info
Warner House, SP1 3TB, Salisbury, United Kingdom
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4.6
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Perfect Pet
Thank you for your review Barbara.
Pet enquiry
Online customer service live chat to Rebecca.
Found very helpful and excellent service.
This service quick easy to use.
September 8, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Marc.
Excellent customer service
Excellent customer service
Emily listened and explained everything in a clear concise manner
She also managed to help me get a discount on my renewal which was very much appreciated in the current cost of living crisis.
Would definitely recommend A1 service
September 8, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Derek, we are delighted to hear that Emily was able to assist you on your recent call.
Patrick was happy to match my online…
Patrick was happy to match my online quote with no issues, polite and professional.
September 8, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Sam, we will be sure to pass your review to Patrick for you.
Excellent service on the online chat by…
Excellent service on the online chat by Ellie she easily manage to add my partner to the policy to help
Thank you craig
September 8, 2026
Unprompted review
Reply from Perfect Pet
We are glad to hear that Ellie was able to assist you Craig. Thank you for taking the time to leave a review.
Great customer care
Great customer care. Sophie was professional and very supportive and helpful.
September 8, 2026
Unprompted review
Reply from Perfect Pet
We are glad to hear that Sophie was both supportive and helpful. Thank you for your review.
Reply from Perfect Pet
Thank you for your review
Great service from Nancy
A very professional and friendly service provided by Nancy.
September 7, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Richard.
Very helpful polite and nice to talk to…
Very helpful polite and nice to talk to 😊
September 7, 2026
Unprompted review
Reply from Perfect Pet
Thank you for taking the time to leave a review Nicola.
Sophie was verry fast and efficient…
Sophie was verry fast and efficient dealing with my query
September 7, 2026
Unprompted review
Reply from Perfect Pet
We are glad to hear that Sophie was able to assist you. Thank you for your review.
Chat was active within seconds and…
Chat was active within seconds and Becky was able to answer my two queries straight away
September 7, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Julie.
Nancy was helpful and professional and…
Nancy was helpful and professional and went out of her way to get me a new quote. Very good service
September 7, 2026
Unprompted review
Reply from Perfect Pet
We are glad to hear that Nancy was able to assist you on your recent call. Thank you for taking the time to leave a review.
Very helpful when I needed to change…
Very helpful when I needed to change some policy details.
September 7, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Rick.
Pet insurance claim
I did not have to wait long to speak to Robin. She answered all my questions in a quick and professional manner. This company has been amazing with my claim all the way through the process.
September 7, 2026
Unprompted review
Reply from Perfect Pet
We are glad to hear that Robyn was able to assist you on your recent call. Thank you for taking the time to leave a review Scott.
Helpful staff and good cover just price…
Helpful staff and good cover just price increase which wasn’t ideal
September 7, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Christopher.
Good communication very plesent And
Good communication very plesent And
patient
September 7, 2026
Unprompted review
Reply from Perfect Pet
Thank you for your review Jon.
Policy renewal
Really helpful customer services advisor who clearly explained the specifics of the policy
September 7, 2026
Unprompted review
Reply from Perfect Pet
We are glad to hear that our agent was able to assist you in a clear and helpful manner. Thank you for taking the time to leave a review Rachael.
Once connected Will sorted the problem…
Once connected Will sorted the problem out straight away with no fuss at all .
September 7, 2026
Unprompted review
Reply from Perfect Pet
Thank you for taking the time to leave a review Richard.
AVOID
AVOID - scam pet 'insurance' company who will not pay out despite my dog needing emergency treatment for a bad case of gastroenteritis (vomiting and passing large amounts of blood). Apparently, they cap emergency treatment at £50 unless they consider the situation to be life threatening and they know that this is less than the excess and so will absolve them of paying you any money back. Alarm bells rang when I called them to ask how to claim and post-call they sent me a link which was supposed to give feedback on the level of service I had received. However, the link was to Trustpilot, which, makes their headline score look good as they are very polite over the phone but does not accurately reflect that they will simply find a way to reject your claim (when you read the 1 star reviews then this becomes apparent). They didn't even sound surprised or seem to care when I cancelled the insurance. Lesson learnt is to pay a bit more and insure through a reputable company.
August 20, 2026
Unprompted review
Customer service rep Emily…
Emily was extremely understanding, helpful and professional. She resolved my issue and therefore retained me as a customer because I was planning on moving to another insurance company
September 4, 2026
Unprompted review
Reply from Perfect Pet
We are delighted to hear that Emily was understanding, helpful and professional. Thank you for taking the time to leave a review Marcia.
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