Perfect Pet Reviews 

Really friendly service from Robin today. I was anxious about my fur baby and had multiple question about claims as I've never had to do this before. Robin was reassuring and answered all of my question. Thank you so much.

Annual renewal for my 2 dogs.
George is very helpful and polite . He helps to reduce the premium .

Very helpful gentleman on phone think he was called James. Needed to get the monthly premium down for my dog. Premium was still to high after asking for a reduction but he suggested another similar policy which was a better solution. This policy worked for my dog and is less than i’m currently paying. Happy that i’m still staying with Perfect Pet for the 3rd year for my Frenchie.

This young man, Will, was absolutely excellent. His advice was sound and he was very helpful. I had been unable to access my online account which he helped with and I was immediately able to get in after speaking with him. And I forgot to mention how polite he was! It's 100% from me!!

Emily looked after me well she understood why I was prepared to cancel due to the increase in monthly cost. Then discussed current policies with them that were only a small increase but with the same benefits after a short time I was offered a new policy with only a small increase which I was happy to take on.
Emily looked after my needs and was very considerate and understanding throughout my telephone call . Good customer service when I found looked after and listened to.

I rang Perfect pets to not renew my policy. But speaking to lovely man named James he explained the benefits of my policy and was very knowledgeable and professional i changed my mimd to cancel and i am continuing to stay with Perfect pets. This young man was so pleasant and polite and is a credit to the Company.

Great response from customer service rep. Fixed all my issues with logging onto the portal and was knowledgeable of the insurance policy

Robyn was very helpful and able to deal with my enquiry efficiently

Oliver was very helpful and pleasant when I called today, thank you

Sophie was very efficient and dealt with my query very quickly. Thank you soo much.

Brilliant customer service
Nancy was great … very easy to sort everything with and we got where we needed to fast and easy
Thank you 😊

Customer service excellent and solution very agreeable

Called to discuss renewal, love the call back option, saved me waiting on the phone. Really nice gentleman, softly spoken and very happy to help me with my renewal quote and policy query, he even managed to get me a small discount! Happy customer.

Very helpful customer service agent called Charlotte. We have had a good experience from perfect pet for two separate claims recently. I would happily recommend them.

Will was really friendly and helpful, sorted both of my issues straight away! Would recommend this insurer to anyone

Will was really friendly - Easy communication and very helpful - Thankyou!

Robyn just dealt with my query very quickly and matter of factly.
Answered my questions and sent my claim form immediately.

Friendly and understanding

Will helped me get my dogs insurance back on track after I hadn’t realised there was an issue with my direct debit. He monitored my account and gave me a call back to rectify the issue. He was really friendly and helpful.