Perfect Stays Reviews 

743
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning coastal locations, beautiful sea views, spacious rooms, and exceptionally comfortable accommodations. Guests also appreciate the remarkably well-equipped kitchens, excellent facilities, and the helpful team members who ensure everything runs smoothly from start to finish. However, some reviewers were not happy with cleanliness and property maintenance issues discovered upon arrival. Visitors mentioned specific concerns such as dirty floors, stained furniture, dust, and general wear that needed attention. A small number of people felt that these shortcomings affected the overall quality of their holiday experience.

What people talk about most

Location

Users describe positive interactions with location, noting that properties offer stunning sea views and... See more

Facilities

Reviewers highlight positive aspects of facilities, consistently praising the spacious and well-equipped... See more

Service

Consumers find service to be positive, highlighting helpful and attentive support from start to finish.... See more

Quality

People report positive experiences with quality, highlighting that the accommodations are well-equipped,... See more

Holidays

Clients share positive opinions on holidays, noting that properties are very well equipped and provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We loved staying at Seastar - Porthcothan beach is a favourite of ours - we loved the spaciousness of the house and the close proximity to the beach. Our only criticism is that you can’t check in unti... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish . We stayed at Gwel Avor in Port Isaac …what a property ! Fantastic house in a fantastic location. Incredible views of the sea and 10 minutes walk into Port Is... See more

Company replied

Rated 5 out of 5 stars

This is our third stay at The Nook through Perfect Stays, and each visit has been absolutely wonderful. The location is beautiful, the property is immaculate, and we truly love staying here, so much... See more

Company replied

Rated 5 out of 5 stars

Our second stay at Ria Reaching Fowey was super. Such a nice house and great view. Nice walks with the dog, nice food in the local restaurants. Just the two of us so very indulgent. Bedrooms are very... See more

Company replied


Company details

  1. Vacation Rental

Written by the company

Perfect Stays specialise in unique and luxurious holiday homes across Cornwall, Devon and Somerset. With an exclusive range of 5* self-catering accommodation in spectacular locations, all our properties are finished to the highest standard, from stunning boutique homes to large waterside abodes and charming countryside cottages.


Contact info

4.8

Excellent

TrustScore 5 out of 5

743 reviews

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4.8

All reviews

(743)

80 reviews in the last 12 months

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Rated 2 out of 5 stars

Cottage in Fowey


So - we have left Lantic Barn and I now have a moment to set down the faults that have made our holiday home disappointing.

On arrival, the sitting room floor was filthy. No one had hoovered under the sofas - the mounds of dust and hair spread across the rug - and our toddler granddaughter, trying to play, kept coming to ask for her hands to be cleaned. Horrible! My daughter in law and I spent an hour dusting and cleaning that room, removing sticky brown blobs and copious hair and dust. We were offered a repeat clean but that’s no use: the job should be done properly from the start.

The master bedroom floor had a generous dusting of glass from where a poorly hung picture had dropped off the wall before our arrival. Shoe free only works when the floor is safe.

The plug in the upstairs bathroom basin doesn’t work and the loo seat in the bathroom by the front door is loose. The property manager promised that these issues would be dealt with on Tuesday - no one came.

The upstairs bedrooms were not provided with bath sheets as advertised - bath towels only. We would have brought our own bath sheets and wished we had done so.

The property was, when we booked it, advertised as providing a travel cot, high chair and two stair gates. Neither stair gate was functional. That made it impossible to use an upstairs room for our toddler. Either advertise that the property is unsuitable for children or provide functional kit.

The fridge is far too small for a property advertised as sleeping ten. We had to use a cool box and freezer blocks to try to keep food safe. It didn’t help that one fridge shelf was cracked and unusable. That shelf was collected but no new shelf was provided.

Wi if does not function upstairs- the property needs a booster.

The non- functional tablet for check-in was the least of our issues, tho it was interesting to note that the PDF file sent by Perfect Stays refers to a storage box for garden cushions in the garden. There is no such box. The cushions have to take their chances!

The property does not have full sets of most glasses and no side plates or reasonably sized glasses for water.

We have taken holiday homes all over the UK and, indeed, all over the world. This property is a three star (out of five) at best. The pool could have been a redeeming feature but the crunchy layer of dead insects on the bottom was a bit off putting.

One positive, the property manager did swap a very hot duvet for a 4.5 tog when requested.

All in all, we would not recommend this property and would hesitate to recommend Perfect Stays on the basis of our experience.

May 17, 2024
Unprompted review
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Reply from Perfect Stays

Dear A Clarke,

Thank you for sharing your feedback about your stay. We're extremely disappointed to hear you experienced some housekeeping and maintenance issues at the property as this isn’t the experience we'd want for any of our guests. Please know that ourselves and the property owner take the quality of our guest experience very seriously, and have discussed your comments with the owner’s property management company.

We’re very sorry to hear that the property hadn’t been cleaned to our usual high standards, and especially so about the broken picture frame. We understand that you reported some initial concerns on arrival, and that the owner’s property manager responded promptly with an offer to carry out a refresh clean. However, you confirmed that you didn’t wish to be disturbed during your holiday and so this wasn’t able to go ahead. When our Guest Coordination team reached out part-way through your stay with another offer of help, they were reminded that you’d prefer not to be disturbed, and so respected your wishes. Our mid-stay call service is one that we pride ourselves on offering all our guests to make sure they’re enjoying their stay, so it was frustrating to have this turned away when we got in touch.

That said, it’s reassuring to know that someone from the owner’s property management team was later able to attend the property to collect the unfortunate broken picture frame and inspect the maintenance points you raised. The housekeeping team hope you appreciated the wine and chocolates delivered to you as a goodwill gesture in acknowledgement of the issues, and we sincerely apologise that the house wasn’t initially cleaned to a high enough standard. Going forward, the owner’s housekeeping team will be particularly mindful of areas like under the sofas, to avoid this first impression happening again.

With regards to the stairgates, we’re sorry that these were problematic for you, as we fully understand that these are an important piece of equipment when holidaying with young guests. After having the issue brought to their attention, the owner’s property manager has since confirmed the equipment has been thoroughly inspected and found to be functional, which we hope is reassuring to hear. In terms of towels, bath sheets are indeed provided as standard across all properties on our portfolio. In this instance, the owner’s housekeeping team have passed on that this was a regrettable oversight on their part, and one that will be closely monitored going forward. Please be reassured that had the team been made aware during your holiday, they would have provided the correct sized towels to ensure your comfort.

The property owner wishes to thank you for your constructive feedback about the fridge, which they think to be a pertinent point. Therefore, as part of their ongoing property enhancements, they plan to install a larger one, plus a suitable storage box for the outdoor cushions. The reference to the cushion storage box has since been removed from the guest information until it’s been suitably addressed by the property owner. We were surprised but sorry to hear your feedback concerning the Wi-Fi, as it’s not something the team have received comments on in the past. However, this will be closely monitored, and additional boosters provided if necessary.

The owner’s property management team notes your comments about the pool and wishes to reassure you that it’s subject to a professional clean and full service before each set of guests arrive. It’s recommended that when not in use, the pool cover is kept in place to avoid debris getting into the water, and a net is provided for guests to make use of if needed. Nevertheless, we’re very sorry to hear you felt it wasn’t cleaned to a good standard during your stay, and your feedback has been taken seriously by the relevant teams.

We sincerely hope that despite your feedback, you were able to enjoy some family time in Cornwall.

Best wishes,
Perfect Stays

Rated 5 out of 5 stars

Fantastic family holiday at Trewhella

We stayed at Trewhella in Crantock for a week (7 adults, 3 children and 3 dogs) and we had an absolute blast. The location is fantastic; short walk to the beach and even shorter walk to the 2 pubs. The village has a real buzz about it, everyone very friendly and both pubs had live music on throughout the week. The Jam Jar pizzas are also a must!

The property itself was perfect. We loved the hot tub and outside space. Beds were comfortable and ample bathrooms for a bigger group.

The staff at Perfect Stays were great throughout. Responses were always quick and nothing was too much.

Overall a great holiday enjoyed by all, we will definitely be returning.

May 18, 2024
Unprompted review
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Reply from Perfect Stays

Dear Bethany,

Our team are so pleased to hear that you had a wonderful time at Trewhella. We agree – Crantock is certainly one of our favourite destinations.

Thank you so much for your kind words about our team – it really means a lot to us.

Thanks again for choosing Perfect Stays and we look forward to welcoming you again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

Lovely house and garden in a great area…

Lovely house and garden in a great area so close to the sea. We went to the beach daily and sometimes sat in the cafe, once had breakfast there, all excellent. Beds super comfortable, kitchen amazing to cook in especially as my grown up sons and their wives came on this trip and we all cooked together and sat at the huge table and chatted for hours. My only two bug bears were the garden wasn't secure enough for my mini dachshund, one of the reasons I had picked this property was because it mentions enclosed garden but on arrival the info about it said it wasn't actually secure and best to keep dogs on lead just in case, which was a big disappointment but obviously didn't ruin the holiday. And secondly we found the sofa and chair plus the long bench in the kitchen not at all comfortable (bench not big enough for grown up bottoms really and sofa and chair were low at the back so no support for necks) which was a disappointment as my mum has mobility issues and couldn't climb up the stairs into the TV room where the huge corner comfy sofa was.

May 17, 2024
Unprompted review
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Reply from Perfect Stays

Dear Sarah,

Thank you for taking the time to leave us this review – our team are so pleased to hear that you had a lovely stay.

We appreciate your feedback regarding the garden and furniture. We maintain very high standards across all our properties so we’re sorry that they weren’t met on this occasion. Please know that your comments have been passed onto the wider team and will be addressed.

Thank you again for passing on your feedback. We look forward to welcoming you again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

Porth Enys House

Porth Enys house was fabulous in a breathtaking location. We loved watching the boats pass by and we were entertained by the visiting birds. The garden was stunning and the house was everything we wanted internally. We loved the cinema the conservatory and the bedrooms were luxurious and comfortable. Our son enjoyed staying in the look out. We loved the local walks but struggled with the rock scrambling on our walk to Lamorna on the coastal path. A visit to St Michael’s Mount was excellent and we enjoyed walking to Paul and having an excellent lunch in the pub.

May 16, 2024
Unprompted review
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Reply from Perfect Stays

Dear Janet,

Wow - these sound like memories to last a lifetime. Thank you so much for leaving us such a lovely review about your holiday with us.

We're very pleased to hear you enjoyed your time at Porth Enys House, and we know the property owner will love reading your comments too.

We look forward to welcoming you again soon,
Perfect Stays

Rated 5 out of 5 stars

Perfect Stay with Perfect Stays

Perfect Stays have the most wonderful properties in their portfolio and Brynia was topnotch. The staff at Perfect Stays were so responsive and immediately acted on any and all queries, nothing was too much trouble. The local property management company were also excellent.
The owners have decorated and appointed the house beautifully, lovely attention to detail, fabulously stocked kitchen with all cookware and tableware, big and small, that a cooking enthusiast could wish for. Living areas were great with loads of place "to be", inside and out, for everyone together or quiet times individually. The view was just exceptional! Photos don't do it justice.

May 10, 2024
Unprompted review
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Reply from Perfect Stays

Dear CollectPlus Customer,

Thank you so much for leaving us such a brilliant review, our team are all thrilled to hear how much you loved your stay.

We'll be sure to pass your feedback on to the owners of Brynia - we know they put a lot of love into their home, so feedback like this is always appreciated.

We hope to welcome you back soon,
Perfect Stays

Rated 5 out of 5 stars

A perfect week away!

Our stay at Shorebreak was perfect! The house is wonderful, pristine condition, very well equipped and the welcome hamper and section of local cheeses was incredible. The location of the property was ideal. Walking distance to the beach, village shop and Trevose golf club with its wonderful restaurant. Thank you for a perfect stay!

May 18, 2024
Unprompted review
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Reply from Perfect Stays

Dear Sally,

The PS team are so pleased to hear you enjoyed your stay with us. Shorebreak is a beautiful property and it sounds like you made the most of exploring the local area while in Cornwall too!

We hope to welcome you again soon.

Best wishes,
Perfect Stays

Rated 5 out of 5 stars

Had a very enjoyable stay at The Cove.

Had a trouble free and very enjoyable family holiday at The Cove. The house was very clean and had everything we needed. The garden was huge which was great for the dogs to run around and chase a few rabbits that visited. The hot tub was a lovely feature considering the weather wasn't always great.
Perfect Stays made everything straightforward and a smooth experience.

May 18, 2024
Unprompted review
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Reply from Perfect Stays

Dear Geoff,

Thank you so much for taking the time to leave us this review. Our team are so pleased to hear you had a lovely time at The Cove.

We look forward to welcoming you again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

From booking this amazing house to…

From booking this amazing house to returning home we couldn’t fault the service from Perfect Stays, the housekeeping team and concierge.
The house was more than we ever expected and views breathtaking.
So convenient to walk to the nearby beaches and the grandchildren loved the train from St Ives to Carbis Bay.
We had the most delicious meal cooked by one of your recommend chefs and service was excellent .
Thank you Perfect Stays for making my 60th birthday and Ruby anniversary so memorable .
Would highly recommend and hoping to return in 2026 .

May 17, 2024
Unprompted review
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Reply from Perfect Stays

Dear Lorraine,

Wow, this is so lovely to hear - we are so pleased that you and your family had a wonderful stay and that you had a great time celebrating together.

Thanks again for choosing Perfect Stays and we look forward to welcoming you again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

We stayed at Driftwood in Rock

We stayed at Driftwood in Rock, Cornwall for a family holiday. We arrived with dog, baby and grandparents and every need was catered for from high chair, stair gates and homeware to doggy and human welcome packages of treats. We really were blown away by how beautiful the property is and how immaculately kept it is. It is located in a nice quiet cul de sac only 20 minutes walk to Rock beach. It is beautifully light and airy with lots of glass and has a lovely terrace on the back for bbq and sun lounging! Perfect stays were also very attentive helping us with suggestions for dining out, activities for our 2 year old and just checking in here and there to ensure we had everything we needed. All round we were extremely impressed and wouldn’t hesitate to stay at Driftwood again if we return to Rock. Have already been recommending to family and friends. Thank you to perfect stays and the home owners letting us enjoy their special property. Mel, Oli and Penny xx

May 13, 2024
Unprompted review
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Reply from Perfect Stays

Dear Mel,

Our team are so pleased to hear that you and your family had a wonderful time at Driftwood. We agree - it certainly is a gorgeous home.

Thank you for your kind words about our team - it really means a lot to us.

We look forward to welcoming you again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

Beautiful house

Beautiful house, had everything we needed and more. Lovely open plan living area (with stairgate) well equipped kitchen and great utility area. Nice generous entrance porch with shower for sandy people. Outdoor hose tap really handy too!
Beds super comfortable, rooms quiet and with blackout curtains.
Everything was beautifully clean.
Garden, accessed from side door upstairs or bedrooms, a lovely little sun trap. It has seating and a handy gate for access to the beach. Oh & a hot tub too!
We loved our stay and hope to return next year, thank you so much

May 11, 2024
Unprompted review
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Reply from Perfect Stays

Dear JW,

Thank you so much for taking the time to leave us this review. Our team are so pleased to hear that you enjoyed your stay with us - it sounds like you were able to make great use of the facilities.

Thanks again for choosing Perfect Stays and we look forward to welcoming you again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

We have just had the most perfect week…

We have just had the most perfect week in Hope Cove in Devon in a spectacular property called Tamarisks. Perfect Stays were in fact 'perfect' from beginning to end. Lovely staff and very efficient in every way. We can't wait to go back or to use Perfect Stays to book another outstanding holiday - thank you PS!

May 3, 2024
Unprompted review
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Reply from Perfect Stays

Dear Amanda,

Wow this is so great to hear. We are so pleased to hear that you had a wonderful time at Tamarisks in Hope Cove. Thank you for your kind words about our team - it really means a lot to us.

We look forward to welcoming you again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

A lovely modern property

A truly spacious property with all the mod cons you’d expect. Perfectly located for the Beach and dining. A very comfortable stay was had by all the family.

May 3, 2024
Unprompted review
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Reply from Perfect Stays

Dear Customer,

Thank you for taking the time to leave us this review. Our team are so pleased to hear that you and your family had a lovely stay.

Thanks again for choosing Perfect Stays and we look forward to welcoming you again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

Fantastic experience from booking to check out

Fantastic experience from booking through to check out. Perfect Stays was very efficient and helpful throughout the booking process and before check in. Check in was easy and straightforward. We had a wonderful break in Shun Lee. Beautiful house, great amenities and a fabulous view, all within a short walk from St Ives and the nearest Tesco for a serious shop! Have already booked again for next year!

May 10, 2024
Unprompted review
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Reply from Perfect Stays

Dear SJA,

Thank you so much for taking the time to leave us this review. We are so pleased to hear that you enjoyed your time at Shun Lee. We agree - those views are truly special.

We look forward to welcoming you again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

Excellence again. …

This is not the first time we have used Perfect Stays and they always give an excellent service and are perfectionists in providing the most wonderful holidays. This house was well prepared, spacious and the views were even more breathtaking than we had expected. Well done again.

May 3, 2024
Unprompted review
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Reply from Perfect Stays

Dear Charles,

Thank you so much for your kind words about our team - it really does mean a lot to us. We are so pleased to hear that you enjoyed your stay and we look forward to welcoming you again soon.

Thanks again for choosing Perfect Stays.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

The MouseHouse - Mousehole lovely stay......

Perfect Stays thank you for a lovely holiday , the MouseHouse was amazing with great views. The house was well equipped and lots of space for all the family and our dogs. We enjoyed the local facilities, beaches and great food. The Ship Inn and the Old Coastguard were great and the locals could not have been nicer. The support and advice from Perfectstays was first class making this a memorable holiday . We will certainly visit again when we can arrange.

April 26, 2024
Unprompted review
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Reply from Perfect Stays

Dear Tracey,

We are so pleased to hear that you enjoyed your time at The Mouse House - it certainly is a special home with plenty of great places to visit on your doorstep.

We look forward to welcoming you again soon.

Best wishes,

Perfect Stays

Rated 5 out of 5 stars

We stayed at Poldhu in Harlyn Bay

We stayed at Poldhu in Harlyn Bay. Lovely property with everything you need and so close to the beautiful beach.
Hot tub was a success and with 3 dogs and a baby the utility room was so useful.
All communications with Perfect Stays was brilliant and all my questions were answered quickly.

April 25, 2024
Unprompted review
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Reply from Perfect Stays

Dear Elaine,

Thank you so much for taking the time to leave us this review. Our team are so pleased to hear that you had a wonderful time at Poldhu.

Thanks again for choosing Perfect Stays and we look forward to welcoming you again soon.

Best wishes,
Perfect Stays

Rated 5 out of 5 stars

Old friends at the Old School House

We were a group of old friends who enjoyed a fabulous stay at The Old School House for a long weekend to attend wonderful Porthleven Food Festival. The house is in a great location, with stunning views and offers all the amenities that you would need. The Old School House is stylish, clean and in excellent condition. In fact, we were so comfortable there that it was difficult to leave.

Perfect Stays made the entire process very easy and I was happy about the excellent communication with Perfect Stays. I would very much recommend The Old School House as wonderful holiday cottage when in Porthleven, as well as, dealing with Perfect Stays. And the Porthleven Food Festival was just amazing too - so an incredible stay in every way.

April 26, 2024
Unprompted review
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Reply from Perfect Stays

Dear Johanna,

Thank you so much for taking the time to leave us this wonderful review - our team are thrilled to hear that you had a wonderful time at The Old School House during the Porthleven Food Festival.

Thank you for your kind words about our team - it does mean a lot to us.

We hope to welcome you back soon.

Best wishes,
Perfect Stays

Rated 5 out of 5 stars

Perfect Stays - it's in the name

Perfect Stays - excellent service and lovely holiday homes. Headlands was really cosy (despite April storms) and in a great position. Beautiful views and very well appointed. Perfect family holiday.

April 4, 2024
Unprompted review
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Reply from Perfect Stays

Dear Julia,

We are so pleased to hear you enjoyed your time at Headlands. We agree, the views over the beach are simply stunning.

Thanks again for choosing Perfect Stays and we look forward to welcoming you again soon.

Best wishes,
Perfect Stays

Rated 5 out of 5 stars

Beautiful house and wonderful welcome…

Beautiful house and wonderful welcome pack. iPad has all the info you need and works very well

March 29, 2024
Unprompted review
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Reply from Perfect Stays

Dear Kim,

Thank you so much for taking the time to leave us this review. Our team are so pleased to hear that you had a lovely stay.

Thanks again for choosing Perfect Stays and we look forward to welcoming you again soon.

Best wishes,
Perfect Stays

Rated 5 out of 5 stars

We recently enjoyed a wonderful week at…The Paddock Trebarwith Strand

We recently enjoyed a wonderful week at The Paddock, Trebarwith Strand, Cornwall.

A wonderful property which is so comfortable and appointed to the highest quality and standards, we were so impressed.
Spacious and comfortable and with the most stunning views of the coast.
We had some elderly relatives with us with limited mobility and the en-suite downstairs was absolutely perfect for them, as they were able to join the rest of the family easily.
We would most definitely return.

Once again Perfect Stays provided us with first class service and information and communication , we have stayed in lots of the properties they manage and we cannot fault them.

April 5, 2024
Unprompted review
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Reply from Perfect Stays

Dear Sue,

Thank you so much for taking the time to leave us this review - our team are so pleased to hear that you had a wonderful time at The Paddock and that you were able to make the most of the house and those incredible sea views.

Thank you for your kind words about our team - it does mean a lot to us.

We look forward to welcoming you again soon.

Best wishes,
Perfect Stays

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