Performance Alloys ® Reviews 1,381

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Great wheels, took a little longer to arrive than I expected, had to contact customer services to find out where my order was. Order the TPMS valves when you order your wheels, the tyre place were we... See more

Rated 1 out of 5 stars

Ordered mid October. No delivery. No reply on phone or email. Website down. Possibly gone out of business.

Rated 5 out of 5 stars

I had a set of spacers on my L200 but the steering vibrated badly between 60-70 spoke to Chris who assured me their precision made accessories wouldn’t give me the same issues…… product arrived swiftl... See more

Rated 5 out of 5 stars

Live webchat guys were super helpful when it came to me choosing the correct wheels that would fit my vehicle. All communication was good throughout the process. Wheels I wanted were on back order but... See more

Company details

  1. Car Accessories Store
  2. Auto Parts Store
  3. Tire Shop

Information provided by various external sources

Wheels | Tyres | Suspension | Upgrades - Ask The Alloy Wheel Experts™.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Highly recommended.

Great information, great advice and really responsive communication. Highly highly recommend Performance Alloys.

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Fast International Shipping

I ordered Ronal R10's from Performance Alloys because they're nearly impossible to find in North America. Fair prices, fast shipping to Canada. I got exactly what I ordered.

November 25, 2022
Unprompted review
Rated 2 out of 5 stars

The presales service was very good and…

The presales service was very good and the products were in good condition on arrival but don't expect a good service if something goes wrong. There was a delay in fitting my wheels and when I eventually did fit the the TPMS sensors didn't work. The company say they lose their programming if not fitted straight away but I don't believe this, nor does any tyre fitter I have spoken to. More likely they weren't programmed or programmed incorrectly. Don't expect any protection from PayPal either. I raised a case and they closed it in the sellers favour saying I hadn't responded to their requests for information which is fundamentally untrue. I have now lodged a complaint with PayPal but its looking less and less likely that I will be compensated for my losses.

Edit following seller response:
1) We only have your word that they were programmed (correctly) when they left.
2) Yes, it was 5 months after delivery because that is when the wheels were fitted to the car. I was running the tread down on the old wheels. I ordered them early knowing there could be a long wait for them. As it happens the wait wasn't that long but I couldn't have predicted that.
3) I didn't make any demands. I offered suggestions as to how you could make reasonable reparations.
4) You offered replacements yes but there was no good will on your part. I would have had to pay to have them fitted costing more than the value of the sensors.
5) Paypal ruled "in your favour" because allegedly I didn't respond to their requests which isn't true. I see from their trustpilot reviews many people have had this problem. I await the results of my complaint. It stands to reason they would favour the supplier as the one who pays them.
6) There were other things you could have done, you just chose not to. For example, you could have offered to post me your programmer to program them and then return it. Then it would only have cost each of us the price of postage. You could have said "although we believe they were programmed when they left us we recognise that we can't prove this and there is potential for error on our part so on this occasion as a gesture of good will we will refund the value of the sensors."

December 16, 2022
Unprompted review
Performance Alloys ® logo

Reply from Performance Alloys ®

Hi,
Sensors were programmed and activated when they left us to go to the tyre fitters. The issue with the car not picking up the sensors was reported to us 5 months after delivery, at which point you demanded a refund or that we send someone out to re-program the sensors, which with us being in Northern Ireland and you in England, was not feasible. Outside of 30 days, retailers have to be given the right to repair or replace any faulty item, and we offered replacements straight away as a gesture of good will but you declined this offer and instead opened a Paypal dispute to which they ruled in our favor. Unfortunately there was not much more we could have done.

Rated 5 out of 5 stars

Customer care

Originally ordered a set of Avus rims - to be told by Andy out of stock until Jan/Feb. After picking a different rim (Fox) Andy sorted things out with no fuss.Delivered 4 days later, securely wrapped and packaged.Very friendly to speak to and would highly recommend.

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

Arrived Quickly

Ordered a set of wheels from these guys to be delivered to Australia, expected to wait months but they arrived in about a week from purchase. Everything was there and in great condition. Service you expect!

November 27, 2022
Unprompted review
Rated 5 out of 5 stars

No problems

No problems, wheels came delivered direct from manufacture and came with bolts. Was worried about any potential damage on transit which could happen but no damage and items arrived safely. Very pleased with product and the wheel fit snug. Highly recommend. If you have any questions, do not hesitate to either email of call them. I did and had a couple of questions which were answered. One thing, the delivery company don't let you inspect the item, they only allow you to note UNCHECKED. When receiving goods, write 'unchecked' so PA can make a claim for any potential damage on transit. Risks are minimal though as the wheels arrived in a box well packaged.

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

Easy to talk to and very helpful staff

Easy to talk to and very helpful staff. Order arrived slightly earlier than expected. Fitting kit all included, wheels in perfect condition, right spec, no issues whatsoever. Best on price as well and by some margin, what more could you ask?

As and when I need another set of wheels, I'll buy from PA.

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

TSW Pescara Bronze on Passat B8 Estate

Amazing wheels, well packaged and balanced with tyres fitted. Andy and Jason were great, from checking stock of wheels and tyres prior to placing my order, to changing hardware from silver to black just prior to shipping. Always fast to respond to emails and very honest when answering queries. Highly recommended, I’ll be sure to order my next set of wheels from them in the future.

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

First, I wasn't sure to order outside the US, but Jason made it so easy and his communication was second to none. We received the rim and it fits perfectly. Would do business again any time with Jason/Performance Alloys.
Thanks to the team in the UK.

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

Navara Spotlight wiring

I have no experience of wiring for a car, the wiring harness and high beam converter was easy to install.
My spot lights are now working with my high beam.
Very pleased !
Excellent products !
Delivered on time.

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

Leery at first, but great experience.

I was slightly leery about ordering from out of the country (I'm in the USA), but these guys have great communication, fast shipping, and I got exactly what I wanted for a great price. I would totally buy rims from them again. Thanks!

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Single alloy

Single alloy
Got my alloy from PA. They offer the opportunity to order a single alloy wheel.
Communication was good and the item delivered without any damage

I would highly recommend them.

October 9, 2022
Unprompted review

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