One of the best decision of myself and my family that we choose persimmon homes. From the beginning to till handing over keys they were very co operative, took our opinion in every step, prioritize ou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Building over 16,000 beautifully-designed new homes a year in more than 380 prime locations nationwide, Persimmon is proud to be the one of the UK's most successful house builders.
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sales team at Weldon Park Persimmon Homes, especially Hayley and Erhin, have been outstanding throughout our home‑buying journey. Their guidance, patience, and genuine care made the process smooth and stress‑free. We’re incredibly grateful for their support in helping us secure our dream home.

Reply from Persimmon Homes
Morgans Walk - buying first home - Hanah, Poppi, Beth and Gail are all amazing help and every type of question i have they always have the answers!

Reply from Persimmon Homes
Lovely reception from the Sales advisor Gillian. She understood her job, guided me through the process and helped me make a choice I love.

Reply from Persimmon Homes
One of the best dream home makers in the UK
Staff are amazing
The more you ask them , the more they would explain
Transparent deal
Nice homes with advanced technology

Reply from Persimmon Homes
The Persimmon Sales Office team, Izzy and Tim, were exceptionally professional, friendly, and helpful throughout our new home purchase.
Their support went above and beyond what we expected. They worked tirelessly behind the scenes, liaising with our solicitor and mortgage adviser and doing everything they could to keep the process moving forward. Their dedication, communication, and willingness to help made what can be a stressful experience much smoother.
We can't recommend Izzy and Tim highly enough. They are a real credit to Persimmon, and we are incredibly grateful for all their hard work and support.

Reply from Persimmon Homes
Mortgage process was smooth and seemless, Vera and Adam were a pleasure to work with. Gave a lot of reassurance and guidance through out the process.

Reply from Persimmon Homes
I have always bought my houses from Kelvin eames he has watched my children grow up over the last 6 years nearly each time we’ve bought a house and it’s just an incredibly special feeling to be able to buy another house from him!
James has been a nice welcome addition to our buying process this time aswell !

Reply from Persimmon Homes
Kyle the joiner arrived timeously, was friendly and polite and carried out the work quickly and to an excellent standard. A credit to Persimmon. Thanks Kyle

Reply from Persimmon Homes
One of the best decision of myself and my family that we choose persimmon homes. From the beginning to till handing over keys they were very co operative, took our opinion in every step, prioritize our decision and handed over in time. The works are amazing, we couldn't find any major defect with our professional snags. We really loved our new home. The willow groove area is one of their best project I believe. I want to specially thanked to Tony, Lynn and Jools, you people are superstar, the way you dealt with us. We are really pleased with persimmon team.

Reply from Persimmon Homes
Kyle (Joiner) 5 star snags fixed in no time 👌

Reply from Persimmon Homes
Had excellent service and experience with Kyle (Joiner) from Persimmons. I had to get my door adjusted and new seal put in and he carried out a very thorough and professional job.

Reply from Persimmon Homes
We had an amazing experience buying our new build home, and we couldn't be happier with the support we received from Leigh throughout the entire journey.
From our first meeting right through to the handover of our keys, Leigh was always professional, friendly, and incredibly helpful. She kept us informed every step of the way, answered all of our questions with patience, and made the whole process feel smooth and stress-free.
Thank you, Leigh, for all your hard work and dedication. We absolutely love our new home, and we're so grateful for everything you did to make our home-buying experience such a positive one.

Reply from Persimmon Homes
Friendly, helpful and not pushy service. Honesty to my question and genuine trust in what is a huge process

Reply from Persimmon Homes
Today Ben and James came to my house and sorted my door issues out at once.came back to replace door handle shortly.all sorted out,thank you.good service.

Reply from Persimmon Homes
Kyle and Allan came to do some small repairs in our bathroom. Very professional service.

Reply from Persimmon Homes
24/07/26 update.snag list come back from professional comany with 128 issues and air bricks buried that will cause dampness
7am you customer service manager footer talking to people like rubbish and wondering why he gets reaction then playing the victim says it all. Yes interacted but the attitude from him was absolutely shocking as well. Standing in my home trying to talk down to me - not a chance - flooring £4500 ignored again as well as everything else pathetic company - ceo lets this happen - there's a reason that manger is all over social media for same reasons.
20/07/26 - Update since original post - nothing changed no fixes or solutions - site stating stuff is booked doesn't happen - site manager hoping to budge jobs and think it's ok - avoid at all costs
Liars and contractors bodge up work and then fail to deliver what’s sold. They ignore items and snags and money owed on completion. £1500 is owed, and the inside contractor they used for carpets is shocking at £5k (inside contracting) - paper work to claims court submitted.
Nearly four weeks have passed and not a single issue has been resolved. The carpets have been bodged into the house and some aren’t even supplied. Multiple parts of the purchase are missing, and even an oven with no shelves is still missing after four weeks. The flags are all loose, the turf is missing, and there’s a smell of sewage coming through the house. The ceo has been made fully anware and still ignored. The driveway is covered in builders’ waste and looks about five years old, all uneven and shocking.
The bath seals are already gone, the kitchen cabinets are damaged and wanting to send a magic man in, the windows are all damaged scratched, again wanting to bodge job repair them.
Even the alarm system was missed off when I paid for it. It was fitted and wired into a light switch, but is this even legal as it’s a change to the electric circuit?
My gutters are also covered in builders’ waste. I’ve booked a snagging company due to lost trust and I’m hoping they’ll find out what else has been hidden.
Trust none of them even lied to on site about it.
The flags are so bad my daughter tripped over them while moving. The HSE would have a field day on a site with persimmons.
Drains left unsafe and filled with sewage and builders waste down them causing horrible smell in the house constant no urgency at all.
If you’re thinking of going with Persimmons dont, crack straight down front if house through bricks as well

Reply from Persimmon Homes
Moved into our forever home at Herrington Grange 6 weeks ago, Stephen came and introduced himself, he has helped with our questions and has been brilliant !! Many thanks

Reply from Persimmon Homes
My wife and I had a faultless experience with Persimmon Homes, West of Scotland, from start to finish, when we completed the purchase of or new home at the end of January 2024.
We cannot, very belatedly, thank Mary (sales), Jamie (site manager), Jimmy (construction director), and members of the regional sales team and the sales director for their attention, care and support throughout our protracted reservation and, ultimately for a beautiful home on a lovely development, The Grange, South Lanarkshire.
By the time we were able to move in, the house had pretty much already been snagged. Thank you to Jamie for his care and attention. Thank you too to Mary for her unwavering support and assistance from reservation almost eleven months prior to completion!
Thank you also to the senior sales team and regional sales director for their support and intervention throughout.
The house was finished to a very high standard with minimal snagging required when we moved in, and only one or two relatively minor issues during our first two years.
Thank you to Leia and William at West of Scotland Customer Care for their assistance once the property was handed over to them for any remedials. The trades people sent to carry out remedial work and repairs did so professionally and to a high standard, thank you.
We would highly recommend Persimmon West of Scotland to anyone, and we want to thank the company for a family home, the design and layout of which perfectly meets the needs of myself and my wife, my two teenaged children, and my elderly Mum who we moved in to live with us.
Many thanks.

Reply from Persimmon Homes
Met Kirsty and Teresa at their office.Both of them are very helpful and very knowledgeable.They are very friendly too.making our process stress free .

Reply from Persimmon Homes
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.