Personalised Cremation Urns 

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Rated 5 out of 5 stars

Losing a much loved pet is so upsetting. When you find the perfect thing to remember and treasure the memories it can help. I placed the order online, received a confirmation email, another email t... See more

Rated 5 out of 5 stars

Thinking about some close people cremated, and no local marker to record their even being here, sad really I shared many happy times with them. So I deceided a Granite Memorial Plaque, placed at... See more

Rated 1 out of 5 stars

I have attempted to reach this company twice through email and twice through their online website. Merchandise was ordered on April 25, 2015. Never received anything!!!! The memorial is over, the a... See more

Rated 4 out of 5 stars

The service was excellent & the plaque was lovely but the gold writing has faded a great deal (with the weather) as expected but happened rather fast...It is really looking shabby now & will be needin... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Personalised Cremation Urns - A quality collection of Memorial Urns. We are specialists in providing quality cremation urns personalised to meet the needs of the family. Each one of our urns can be engraved with a personal message, making it as unique as the life it represents.


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Rated 5 out of 5 stars

Absolutely Brilliant

My family and me wanted a special and unique urn for my beautiful Mum and we searched high and low on the web for one and we found one at Personalised Cremation-urns.
They done an absolutely brilliant job, only the best for my lovely Mum!
All of my family and myself were extremely happy with the quality of the urn, the speed of the delivery and also the great communication of the staff there.
I would highly recommend anyone looking for a special and unique urn to go here.

November 3, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent

The urn was for my father, although there were a few web sites to purchase from. This site stood out as it was well presented. Showed the various urns to mon who is 81 so she could make her decission.
I had reason to phone to find out a bit more information. This was really helpfull.
The urn arrived in the time as expected. It was very well wrapped and protected.
The urn was well made, looks good just as the web image.
So all round no dissapointment.
Jokingly I Hope I dont have to buy too many in the future- but if I did would look to this company again.

October 27, 2011
Unprompted review
Rated 5 out of 5 stars

My personalised urn,made the familys heads turn.

Beautifully made, and very attractive and simple to look at.
Not at all out of place on the mantle place in the centre of my room.
My husbands ashes are with me every day and when I die and I am cremated our ashes will be mixed together in one of these beautiful urs and we will be together again. 4o years we spent together, and in death we will be together forever.

October 27, 2011
Unprompted review
Rated 5 out of 5 stars

Made a difficult experience go smoothly

When i was placing my order i wasnt sure what i was doing but when i spoke to the staff on the phone they answered every question i had and did not think that any question was silly or irrelevant. They were calm understanding with a sympathetic ear and gave me a feeling of comfort that i was doing the right thing. Turns out i was, the Urn was lovely and was everything i wanted.

October 27, 2011
Unprompted review
Rated 3 out of 5 stars

Wrong items, but quickly put right

I ordered 3 items a large urn a smaller matching urn and a small keepsake heart box along with 2 velvet bags. The small urn was incorrectly engraved and the heart box sent was pewter instead of the gold ordered, the velvet bags were missing. I guess not very good!! However on phoning to point out the problems they were resolved very quickly, within 2 days. So I would have to say that although I wasn't impressed initially they did go out of their way to put things right in a very timely manner. Written on behalf of Mr J J Higham by his daughter.

October 26, 2011
Unprompted review
Personalised Cremation Urns logo

Reply from Personalised Cremation Urns

We apologise for the inconvenience by the mistake made on this order, we will always sort any problems that customers may have.

Rated 5 out of 5 stars

just the job

I ordered one of your plaques for an elderly neighbour who passed away with no family to deal with her funeral.

I wanted to mark her passing as she was 96 years old. I went to your website and picked one with the words I thought appropriate paid and was really impressed with how quickly it arrived and was just what I ordered. Really pleased with it. Thank you for making a difficult job that little bit easier.

October 26, 2011
Unprompted review
Rated 5 out of 5 stars

Superb!

Unbelievably fast service. High quality product. The service was impeccable which was one less thing to worry about during a very sad time.
Very understanding company, I will no doubt recommend you.

October 26, 2011
Unprompted review
Rated 1 out of 5 stars

Poor quality for the money

sadly disappointed with the quality of the urn We paid at lot of money for a product that should have been a special resting place for my mother and unfortunately it wasnt

October 26, 2011
Unprompted review
Personalised Cremation Urns logo

Reply from Personalised Cremation Urns

If customers are unhappy with any of our products we will always endeavour to sort any problems out for you, customers should always feel free to contact us with any queries or problems that they might have.

Rated 1 out of 5 stars

DISAPPIONTING

I ORDERED A SMALL URN WHICH INCLUDED AN ASH POUCH AND PLAQUE. I DIDN'T RECEIVE THE POUCH OR PLAQUE DESPITE CALLING AND ARRANGING FOR THEM TO BE SENT OUT IN THE POST. TERRIBLE SERVICE , I HAD PLANNED TO BUY ANOTHER URN FROM THIS COMPANY BUT WILL NOT NOW.

October 26, 2011
Unprompted review
Personalised Cremation Urns logo

Reply from Personalised Cremation Urns

On some of the small urns there is an option for engraving on a plaque, if the engraving plaque is required there is an option to add this to the order. In this case unfortunately the customer did not add this to the order. Apologies about the ashes pouch this was a genuine mistake on our part.

Rated 4 out of 5 stars

good services

my order was taken quickly via the interest site, i had one telephone to the company to check delivery address, my puchase arrived within a few days

October 26, 2011
Unprompted review
Rated 2 out of 5 stars

I have had to Return the urn I ordered

When I received the urn, to put my wifes ashes in, I could not undo the screws at the bottom as they had been over tightened and the heads were messed up. I was asked to return the urn at my own expence and am now waiting for a replacement.

When I called customer services they were most helpful but i will reserve judgement untill i receive the replacement urn

October 25, 2011
Unprompted review
Personalised Cremation Urns logo

Reply from Personalised Cremation Urns

This issue had now been corrected and the urn has now been returned to the customer. We apologise for the inconvenience caused in sending back the urn at this difficult time and we have also credited the postage amount back to the customer.

Rated 5 out of 5 stars

very quick service

very very happy with the small urns I purchased, for my sisters ashes. We have recently taken her ashes back to be spread where she was born, this was very hard to do , but because we had the small urns, my Mother, my sisters son who lives in usa, and myself feel like part of her is still with us. The presentation boxes they came ibn are lovely as well, and we so pleased with the speed of service, Thank you from us all for your lovely web site and for helping us at this sad time. Have already recommended you.

October 25, 2011
Unprompted review
Rated 2 out of 5 stars

Not lasting well.

When I received the wooden crosses with the brass plaques I was very pleased with them. Over the months though I am afraid the varnish on the crosses has flaked off and the wording on the plaques have started to fade.

October 25, 2011
Unprompted review
Personalised Cremation Urns logo

Reply from Personalised Cremation Urns

We apologise that the memorial markers that you ordered have not weathered as well as you hoped, the wooden stakes are treated but unfortunately over time they will be prone to weather damage.

Rated 1 out of 5 stars

Poor packaging and expensive

At times like these, death being dealt with, you expect great service and simple actions to meet your requirements.

I ordered several small, keepsake urns. They arrived in the cheapest boxes I have ever seen. The paid-for inscription for the smallest urn was not on the urn but on a cheap, brass-looking plaque that was poorly glued to this cheap and horrible box.

I paid for an inscription out of my own money and it was done professionally while I waited. The company did compensate me for the cost of the work but I had to waste time explaining my dissapointment before they considered the reimbusement.

The three Halcylon Pewter urns had such poor workmanship on the design that once filled with my brother's ashes leaked them like a salt-shaker. I fixed this problem, this time myself. To add to this the screws holding the base plates on didn't even fit flush.

Overall I feel it would have been better to go to the local market and see and feel what I was buying and know what I was getting for this huge amount of cash than purchase from the site.

They do look nice and I suspect will last well once corrected but they should re-design these items, especially considering the cost.

October 25, 2011
Unprompted review
Personalised Cremation Urns logo

Reply from Personalised Cremation Urns

We apologise for the distress that was caused by the problem with the keepsake urns that you ordered, some of the keepsake urns that we stock are too small to be engraved onto the actual urn. In this case we use a small engraving plate which is placed onto the presentation box that the urn is supplied in. In the product description of the product it will say if the urn will be engraved or supplied with a presentation box.

We apologise for the problems with the craftsmanship on the Halcylon urns, these are very popular keepsake and have had very little problems. If problems do occur we will do our best to solve the problem

Rated 5 out of 5 stars

Quality Product

I am extremely happy with my purchase. After much searching, I could not have found a better product. It is the centre piece of a little corner we now have for our beloved pet, Lady.

October 25, 2011
Unprompted review

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