From ordering this company were helpful they engraved a vase for my sisters 70th Birthday. The engraving was beautiful. Hiccup with the delivery service which was not the company's fault they did... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a customer of PGS for many years and wouldn't go anywhere else. Their range of products is amazing with many different variables for the same item so birthdays, weddings, retirement etc... See more
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Excellent product. Beautifully made and super fast delivery. Looks way more expensive than what it cost. Lovely anniversary present for our friends whom I am sure will be delighted. So worth getti... See more
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I have been a faithful customer of PGS for many years. Their range of products are superb and together with such amazing prices and such beautifully engraved gifts, I never go anywhere else. All order... See more
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Company details
About Personalised Gifts Shop
Written by the company
Created By You, Made By Experts
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Personalised Gifts Shop has it all covered; from Birthday Gifts to Wedding Gifts, Anniversary Gifts to Christmas Gifts, you'll find tons of joyful and unforgettable Personalised Gifts for all tastes and budgets in just a few clicks. All our gifts are customised and dispatched by experts almost the same day, with a next-day delivery option always available. 95% of our customers were delighted with our custom-made gifts & the shopping experience! Go on, read some of our happy customers' reviews :)
Contact info
UNIT A1 BAIRD COURT, NN8 6QJ, Wellingborough, United Kingdom
- ask@personalisedgiftsshop.co.uk
- www.personalisedgiftsshop.co.uk
4.3
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personalised Champagne Stopper
Really happy with the personalised champagne stopper we received for my brother & sister in law’s 25th wedding anniversary. They said it was so thoughtful and a really lovely present. Thank you for the prompt turnaround on receiving this in time for their party.
July 28, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We're delighted to hear that the personalised champagne stopper made such a thoughtful gift for your brother and sister in law's 25th wedding anniversary. It's wonderful to know it arrived in time for their celebration, and we really appreciate you taking the time to share your experience.
Great CS & Quick Processing & Posting
I bought SIX mugs and they were all processed and posted in record time ! Their customer service is fantastic after I changed the wording on one of my mugs within the time frame and had a query about the discount code. Will definitely buy from this company again ⭐️⭐️⭐️⭐️⭐️
July 27, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your wonderful review. We're delighted to hear that your mugs arrived so quickly and that our team could help with your wording change and discount code query. We really appreciate your kind words and look forward to creating more personalised gifts for you in the future.
Excellent service
Excellent service, I explained I'm they could send my parcel as quickly as they could as it was a bereavement present.
Very impressed, it arrived the next day.
Packed very well also.
Definitely use you again.
July 30, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind review. We are so sorry for your loss and are pleased we could help ensure your gift arrived in time. It means a great deal to hear your feedback, and we really appreciate you taking the time to share your experience. We look forward to helping you again in the future.
Lovely Photo Album ,very well packed…
Lovely Photo Album ,very well packed also Great communication as a problem with shipping that was not there fault and it was quickly sorted .
July 28, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We're so pleased you were happy with your photo album and that our team could quickly resolve the shipping issue for you. We really appreciate your kind words and hope to welcome you back again soon.
Absolutely amazing
Absolutely amazing. Ordered on a Sunday, sent an email asking for a speedy delivery and the items arrived Wednesday. I am so pleased with them and know they will be very much appreciated by the person I’ve bought them for. Highly recommend x
July 29, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We're delighted to hear your order arrived in time and that you're so pleased with your gifts. We hope the recipient loves them just as much, and we really appreciate your recommendation.
Excellent service
From the minute I ordered, to receiving my personalised frame, the experience was amazing. So easy to order, upload photo. Received within a few days, and the quality of the photo is fantastic, even better than if I had done it myself. The frame is of beautiful quality and personalised message is also perfect. Would highly recommend and definitely would use again.
July 23, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your wonderful review. We are delighted to hear that you found the ordering process easy and that you were so pleased with the quality of your personalised frame. It means a great deal to know you would recommend us, and we look forward to creating more special gifts for you in the future.
Lovely items and fantastic customer service
Bookmarks were so cute! Perfect little gifts for teachers. I’d paid for next day delivery but my items didn’t arrive in time (couriers fault) but Charlotte from customer services went above and beyond in assisting me and helping with getting my order to me. Absolutely fantastic customer service and brilliant communications
July 15, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We're delighted to hear you loved the bookmarks and that they made perfect gifts for the teachers. We're sorry your order was delayed by the courier, but it's wonderful to know Charlotte was able to support you and provide the level of service you deserved. We'll be sure to pass on your kind words to her, and we hope to welcome you back again soon.
Amazing customer service
Amazing customer service, very accessible so if you have any issues you can easily contact someone (unlike a lot of large business where they have bots replying with automated messages). One of my parcels was damaged on transit. I contacted the seller and they were able to remake a send my personalised item out for next day delivery. Very happy with quality of items received and excellent customer service provided. Very professional. Gift was given to school teachers and they loved it! Defo recommend.
July 21, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your wonderful review. We’re delighted to hear that you found our customer service helpful and that we were able to quickly resolve the issue with your order. It’s fantastic to know the gifts were well received by the teachers, and we truly appreciate your recommendation and kind words.
I’ve ordered a few times with this…
I’ve ordered a few times with this company and would reccomend them.
Especially when I emailed them to say my mug I ordered was blank…. Didn’t have the photo on It I ordered.
Charlotte got back to me within a few minutes, and explained I had ordered a magic mug, I had to put hot water in it, how stupid did I feel, 🤦🏼♀️ I didn’t know I’d ordered a magic mug, I did apologise, as felt so thick!! 😂
Poor Charlotte, thank you for being understanding!!!
Customer service, is outstanding!!
July 22, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review and for being a returning customer. We're so pleased Charlotte was able to help and put your mind at ease. Magic mugs can certainly be surprising the first time, and we're glad everything worked out in the end. We really appreciate your kind words about our customer service and look forward to helping you again soon.
First class service as always
First class service as always, very fast efficient company, I will always return to buy of PGS
July 19, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind review. We're delighted to hear you've had another great experience with us. Your continued support means a lot, and we look forward to helping you again soon.
So happy with this company/service
So happy with this company/service
I ordered 6 personalised water bottles for my friends. They were a big hit- they absolutely loved them!
And they came super fast. Phew!
Very efficient friendly and creative. Will definitely use again and highly recommend it too.
July 16, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We're delighted to hear the personalised water bottles were such a hit with your friends and that they arrived in time. It means a lot to know you found our service efficient and friendly, and we look forward to creating more special gifts for you in the future.
Amazing products and service
Amazing products, quick deliverly, fantastic customer service. We have ordered gifts for loads of friends, family and teachers and everything has been exceptional. We couldn't be happier and so were all the recipients of their gifts.
July 21, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your wonderful review. We're delighted to hear you've been happy with both our products and service, and that your friends, family and teachers loved their gifts too. We really appreciate your continued support and look forward to helping you create more special gifts in the future.
I have used Personalised Gifts Shop for…
I have used Personalised Gifts Shop for many years, the service you receive from ordering to receiving the items is second to none. You are made to feel important, the quality of the products is high and the speed of delivery is exceptional.
On the rare occasions that there is an issue just an email to customer services gets a quick response and a quick resolution. I cannot praise this company enough, and would recommend them for quality, speed, efficiency and care. Small businesses provide a much more personal service.
July 18, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your continued support over the years. It means a great deal to hear such kind feedback about both our products and customer service. We truly appreciate your recommendation and look forward to creating many more personalised gifts for you in the future.
There was an initial problem which was…
There was an initial problem which was sorted out promptly and professionally
July 20, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you for taking the time to leave your review. We're sorry there was an initial issue, but we're pleased we were able to resolve it promptly for you. We really appreciate your feedback and hope to welcome you back again soon.
Reply from Personalised Gifts Shop
Thank you for taking the time to leave us a review. We're so pleased to hear your order arrived well packed, and we hope you enjoy your purchase. We look forward to welcoming you back again soon.
I don’t normally do reviews but I had…
I don’t normally do reviews but I had to say something.
The availability of personalised gifts are brilliant , I had a small issue and contacted customer service . I must say they were fantastic , got back within hours and sorted out my problem so quickly and then kept me up to date with my order . Will definitely use again , Great products , 5 stars 🌟
July 16, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that you enjoyed our range of personalised gifts and that our customer service team was able to resolve your issue quickly and keep you updated throughout. We really appreciate your kind words and look forward to creating more special gifts for you in the future.
Lovely company
Lovely company, had slight issue with order and they responded and resolved with great communication!
July 7, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your kind review. We're really pleased we could resolve the issue for you and that you were happy with the communication from our team. We truly appreciate your support and hope to see you again soon.
Highly recommended
I had an excellent experience with Personalised Gifts Shop and would highly recommend them.
I accidentally selected the wrong delivery option and was worried my personalised order wouldn’t arrive in time. I contacted their customer service, and they kindly upgraded my delivery to Next Day free of charge. They were friendly, understanding, and incredibly helpful throughout.
My order arrived on time, and the personalised gift was exactly as expected. The quality was fantastic, and the whole experience exceeded my expectations.
Thank you for your outstanding customer service. I will definitely be ordering from Personalised Gifts Shop again and would highly recommend them to anyone looking for beautiful personalised gifts.
July 16, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We are delighted to hear that our team could help get your order to you in time and that you were pleased with both the quality of your personalised gift and the service you received. Your kind words and recommendation mean a great deal to us, and we look forward to creating more special gifts for you in the future.
Amazing customer service
Amazing customer service. Item arrived extremely quickly greay quality and personalised beautifully thank you so much would 100% recommend and will be using again
July 16, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you so much for your lovely review. We're delighted to hear that you were pleased with the quality of your personalised gift and our customer service. We really appreciate your recommendation and look forward to creating something special for you again in the future.
ordered customise chocolate gift and was worst experience
ordered customise chocolate gift for someones graduation which was on 15 july placed orderd on 9 july was due to recieve parcel on 13 july but didnt recieved even till 15 still didnt recieved, there is no use of that gift now .they charge for delivery and yet they choose pathetic delivery services and spoils someones gift. what would have left in that chocolate after 5 days in this weather.
July 9, 2026
Unprompted review
Reply from Personalised Gifts Shop
Thank you for your review. We are very sorry that your order did not arrive in time for the graduation. We can confirm that your order was dispatched within 24 hours, as advised on our website, using the standard delivery service selected at checkout. This service is estimated to take 2 to 3 days, although courier delays can ocasionally occur. We can see that your parcel was delivered on 16th July. We sincerely apologise for the delay and disappointment caused.
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