PMUK Reviews 

370
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly supportive staff, the thorough background checks, and the insightful discovery process that helps people find high quality matches. Many consumers appreciate the professional guidance, deep personal growth, and tailored coaching which makes the entire matchmaking journey smooth, safe, and meaningful. Some reviewers were not happy with the communication, noting poor responses and feeling that proposed matches did not align with their stated personal requirements. A few other people also mentioned encountering unprofessional behavior, resistance to feedback, and poor preparation during their coaching sessions.

What people talk about most

Staff

Users describe positive interactions with staff, often praising the professionalism, empathy, and dedication... See more

Service

Customers had positive experiences with service, describing it as a high-quality, personalized, and unique... See more

User experience

Reviewers highlight positive aspects of user experience, praising the personalized and thoughtful matchmaking... See more

Customer service

People report positive experiences with customer_service, highlighting a dedicated and personalised approach.... See more

Quality

Reviewers mention positive feedback about quality, highlighting a personalized and heart-centred approach to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I didn’t find my husband through this process but the advice, guidance and support Aunty Naseem gave me lead me to finding the perfect man alhamdulillah. The process of Personal Match has guided me to... See more

Rated 5 out of 5 stars

I was previously quite sceptical of these sorts of services, but Auntie Naseem has blown me away. She genuinely cares and gets as invested in your future happiness as any blood relative. On to... See more

Company replied

Rated 5 out of 5 stars

My journey has been nothing but excellent. From discovering my likes and dislikes to meeting matches, the team has been super supportive. The programme is clear and structured which guide you throu... See more

Company replied

Rated 5 out of 5 stars

I cannot say enough good things about PMUK and the Founder, Naseem. The matchmaking process can sometimes feel overwhelming, but my sessions with Naseem have been nothing short of wonderful and heart... See more

Company replied


Company details

  1. Dating Service

Written by the company

Personal Match UK is a Personalised Muslim Marriage Service based within the UK. We have matched just over 4000 clients which averages out to a wedding every 4 days. We understand your needs and only take you on as a client if we are confident that we have suitable matches for you. Whilst you are busy living your life and spending quality time with family, we are working full time to find you a suitable partner.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(370)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing, halal and professional

I wasn't sure on how to navigate the next step i.e. finding a partner. The team at PMUK made it simple and explained everything.
They have helped me alot in terms of mindset and what to expect.
Any questions i've had have been answered thoroughly and professionally.
With individuals vetted it gives a peace of mind knowing that these people are serious and not time wasters.
I am more confident in this process than when i was when i first started due to the help and support the PMUK has given and continue to give and i know, it is only a matter of time before i meet my perfect match.

April 15, 2022
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your honest feedback we have taken it on board and will be implementing what you have shared. Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you.

Kind Regards
TEAM PERSONAL MATCH UK

Rated 1 out of 5 stars

MONEY MAKING SCHEME, NOT AN ISLAMIC SERVICE!

NOT AN ISLAMIC SERVICE BUT A MONEY MAKING SCHEME!
Signed up, Naseem will set up a meeting then at the end will tell you, you have to pay over £500 for a membership for courses about things you already know, even after letting them know you dont need the courses, they will push you away and completely change their attitude towards you. Its not a match making service but courses you have to buy!
UPDATED: After reading the reply by Naseem, I can confirm and have evidence that I never wanted them to work for free and actually sent her money right from the start (£99) which went into a 30 minute meeting, the money was completely wasted, when asked what the money was for, it was for Naseems 'time'.
AVOID THIS COMPANY!

April 9, 2022
PMUK logo

Reply from PMUK

Dear Abdullah,

You asked for us to work for you for free indirectly and we responded this was not possible.

As always there is two sides to every story, we are very clear with how our service works.

We have a consultation fee which is made clear in advance is only for the consultation. It says on the payment link, consultation fee.

Once we understand more about you during the consultation and how we can help then there are further costs involved, of course, as any service has costs.

There is no obligation for the client to join should they not wish to take things further after the consultation. There is also no pressure from us as this would be counter productive for them to find their partner and use our service successfully.

Our coaching service in included with meeting matches. That comes are standard. We do not require extra for that.

Yes that is what a consultation fee means.. for our time spent.

You tried to exploit a free service from us or you would write a bad review. Which is what you have done.

We have 100% not misled anyone.

Rated 4 out of 5 stars

Next step in life

I had a coaching session with sister Naseem and it's been really helpful in getting ready for my next step! It's been an eye-opener and a much better way to move on from past experiences. Thank you again for the great session!

January 17, 2022
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your honest feedback we have taken it on board and will be implementing what you have shared. Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Found my match!

I have found their service really useful Alhamdulillah and I can say as a result I have got engaged to the most amazing person in the world!
I would recommend the coaching sessions that have helped me throughout my journey and has had a positive outcome by the grace of Allah swt.
Thank you for the support and care you have provided me may Allah swt be pleased with us all ameen.

January 6, 2022
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your honest feedback we have taken it on board and will be implementing what you have shared. Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Married my best friend via this service

Alhamdulillah, what can I say! Great service from Naseem and the team. They really put a lot of thought into what you’re looking for and compatibility with matches. Got married yesterday with my first introduction via this service.

December 23, 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your honest feedback we have taken it on board and will be implementing what you have shared. Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

My experience

The experience I’ve had with personal match has been positive and the team have always been very helpful towards me. Would highly recommend!

November 28, 2021
Unprompted review
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Reply from PMUK

Jazakumullah khair for sharing your honest feedback we have taken it on board and will be implementing what you have shared. Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 4 out of 5 stars

Great Marriage service

PM UK is the first online marriage service I have ever used. Masha'Allah the service has been really good. Everything in the process of finding you a spouse has islamic values in mind. Bhaji Naseem is always available to provide help and support with any issues you have. I also would like to give lubna a huge mention, as she has always been very approachable and very helpful too. I believe lubna is a great asset to PM UK.

November 26, 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Brilliant Support

I have definitely been lost throughout this process. Brilliant at guiding you through the process and preparing you thoroughly for a meeting.
Practically hold your hand and take you through the process. Fantastic service.

November 22, 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 4 out of 5 stars

Alhamdhulillah the coaching sessions…

Alhamdhulillah the coaching sessions have been very good in my discovery process. Naseem is a lovely person, and easy to open up to.

November 21, 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Coaching sessions

I am having coaching sessions which have helped me tremendously. These sessions have helped me understand the changes that I needed to make within myself. I feel more confidence in myself and what I am looking for in a partner. At first I was a little bit dubious but glad I carried on with the sessions as it made me realise I did in fact need them.

November 21, 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Personal Match U.K. review

Everyone at PersonalMatchUK are amazing, and are really supportive. You genuinely are looked after by a great team, who are interested in developing you on the journey in your search for the elusive one. I wish everyone good luck in their search.

Best wishes,

Sabi

November 20, 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 4 out of 5 stars

Highly recommended

Really accessible and friendly. Listen to you and give constructive feedback. Highly recommend so far!

November 18, 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 1 out of 5 stars

No personal match - they just match you with anyone in your age group on their books. You can meet more suitable people yourself in your everyday life.

I wouldn't recommend this company to anyone but I would especially warn a woman over 30 - they put you with anyone in your age group or older because there is less demand for women over this age.

They say they have a lot of matches for you but they have a limited number of people on their books so realistically they can't match your criteria. They ignore all your criteria and match you with anyone in your age group hoping it will work out or match you with someone who might meet your criteria but you do not meet theirs so it does not work out anyway.

Naseem is very aggressive and unprofessional and tries to manipulate and bully people into accepting matches - I would not trust her or the company in general.

They let me have my matches again after I complained but they delivered more of the same. They then matched me with someone 6 years younger who would not consider me a match. I agreed to speak to this person again after being encouraged to do so by a family member but this person clearly didn't think I was a good match for him either. It was evident that they didn't have any matches for me so I gifted my remaining two meetings to a younger girl in her early twenties and she didn't fare any better. I felt that the company catered for men, not women and they thought more about what the men wanted but that doesn't mean it works better for them, I don't know about their experience. As pointed out in a different review, the majority of clients must be female so there is an imbalance in the ratio, making it even more difficult for women.

You are better off praying and asking family and friends to look for you and if you're meant to find someone, you will - it is not worth attending their events in London and Glasgow for someone who you haven't seen and does not match your criteria.

I agree with another recent review - they prey on vulnerable people who are just trying to find a match but there is nothing personal about the way they try to match people. I would avoid this company, I feel like they use their "deen" to scam money out of people and - they charge you £500+ to match you with any random person on their books when you could find the same type of person and better in your own environment yourself.

Please ignore the response from Personal Match UK below, they will say anything to protect their "business" - this will be a waste of your time and money. I wouldn't trust the early reviews but also you can get anyone to leave you a positive review to counteract the more likely genuine negative ones 👇

November 14, 2021
Unprompted review
Rated 1 out of 5 stars

Do not sign up visit Facebook page - personal match UK scam

Naseem give up please.... seriously. People do have more than 1 email address lol. I have 3 email addresses not that that i have to justify myself to you. You are using the same people to post numerous reviews on trust pilot. I think that is a bit dodgy, don't you! I found atleast 3 people posting reviews for your company after I sent my review, who have left 3 reviews withing 2-3 months. Very unrealistic. Why can't you take the bad feedback like an adult and deal with it. What's with all this denial. You cant be great in everyones eyes. Why do you get so defensive, it's my opinion and view on you and your company. This is what this site is for to leave honest reviews. Its funny all the reviews are on your coaching and nothing on finding a match. I'm sorry that you don't like what I'm saying but this is my opinion and I'm entitled to it. I have nothing to gain or lose by lying, how dare you insinuate that I'm lying about what I'm saying. I dont lie. Not in my nature. Allah is my witness so stop with the bullying and let me leave this feedback in peace. My rights.

Update to naseem... I don't need to give you my contact details! I am sharing my experience about you and you company for people to see which I'm entitled to. People are free to read this and make there own minds. If I wanted to contact you I have your number, I do not want to speak to you and listen to your pointless worthless excuses. This is not cyber bullying, I provided details to trust pilot that is why they approved my review. Believe me 100% genuine. You are a patronising woman. Everyone has the right to speak. You are fabricating the truth. Again you are making excuses for your failure. Take the feedback and work on it.
I have done my research, The stats and information are correct. Get your facts rights. Stop brainwashing people into believing you, conning them out of thousands of pounds.
THIS IS NOT CYBER BULLYING, 100%GENUINE FEEDBACK. VERIFIED BY TRUST PILOT. DONT WASTE MY TIME, I DO NOT WANT TO SPEAK TO YOU. I HAVE BETTER THINGS TO DO.

Update - naseem didn't like my review so flagged it as 'illegal and harmful'. Lol. Read my review below is it illegal or harmful? This is being honest. Trustpilot didn't think this so have posted my review. Thank you trustpilot. This is how she gets bad reviews removed from trust pilot and her website. She flags every bad review. If you are going to charge £900 for a handful of names then provide the service to go with it. Naseem take the constructive feedback and do something with it, better yourself and your business instead of making excuses. Clearly there are some fundamental gaps in your attitude and the way you work. Transparency and clear pricing would be a good start. I am leaving this post so that people can see and make there own minds about personal match UK. I don't want anyone to get ripped off by her. She has a way with words so be careful.

Before signing up to anything or giving your money to this woma
please do your own research on this company. Facebook page - personal match UK - PMUK scam and Reviews on other sites. They have fake reviews on trust pilot and on there website so you should ignore these. They have been investigated by Trading standards. Awful company who are targeting vulnerable people desperate to find a partner and trying to get your money. I was lucky I saw straight through them. They quote you a package based on your salary and how vulnerable you are. Package is ridiculously priced, I mean you are looking at 1000s of pounds. Naseem doesn't listen to your requirements she makes up her own mind on what you need. Database only holds approx 200-300 men and women and they have been in service for over 10 years. Not doing great clearly. Pricing is not visible on the website, I'm sure that is against the law. Please please do not sign up... she talks more about herself than you. Visit the Facebook page as I cannot put everything on here and i 100% agree with all the reviews on there. Personal Match UK - PMUK scam

November 8, 2021
PMUK logo

Reply from PMUK


100% CYBER BULLYING, 100% NOT GENUINE . 100% WASTE TIME
THIS PERSON HAS NOT USED OUR SERVICE WE HAVE NO RECORD OF THERE EMAIL ADDRESS IN COMMUNICATION WITH TRUST PILOT


Salaam and thank you for your review.
All reviews are assessed by our internal team and if are not verified, as with all other businesses it does get flagged.

The stats and information your sharing is inaccurate information you have posted is fabricated and not based on truth.

The email you have provided has not been a service user.
If you are/were a true service user, please share your actual contact details or documentations to verify who you are, so we at Personal Match UK can get a better understanding of your profile.
As we have been a victim of cyber bullying by the likes of that Facebook page, this is just another case of the same situation with endless hate reviews.

You are entitled to your own opinion and views, but ensure you have all the accurate information beforehand.
We have not been reviewed by trading standards Alhamdullah as all our work is genuine, we have all evidence for the steps and process that we have taken.

Packages are not based on salary, they are customised to matches who meet each client’s criteria and only then, they are quoted.

If you have a suggestion you would like to share to help us improve or discuss your profile further so we can learn from your previous matches and experience, please do not hesitate to email back with further contact information.

Rated 5 out of 5 stars

Happily Married

Salaam, I would like to take this opportunity to sincerely thank Personal Match UK for helping me find my soul mate, in my opinion what makes Personal Match different is, the guidance from Baji Naseem and the teams dedication to there profession. I strongly feel the way that I received was professional, from my profile was creations, the way we spoke about potential partners to the meetings and feedback. I’d highly recommend to all brothers and sisters looking to get married.”

September 28, 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

It was an absolute pleasure working…

It was an absolute pleasure working with Naseem and her team. Thoroughly professional and down to earth people, who strive to get the best match for you. Although, my life partner was found elsewhere other than personal match, I’m glad to have met them on my journey. May Allah swt bless the team and reward them for their efforts. Ameen.

September 25, 2021
Unprompted review
PMUK logo

Reply from PMUK


Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 4 out of 5 stars

Have started to taking coaching…

Have started to taking coaching sessions with Naseem over the past month and have been really insightful and helpful. Has taught me more about myself than anything else and also has helped me in my meetings as the results have shown and so would definitely recommend this!

September 21, 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

Really happy with the service and all…

Really happy with the service and all my coaching sessions with Naseem are really benefiting me, she giving me the best support and advice regarding achieving my goals in the future and she's very understanding.

September 15, 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 5 out of 5 stars

I was really pleased with the coaching…

I was really pleased with the coaching session. The session inspired me to change for the better and reach my goal to meeting my life partner. It has helped me reflect at a deeper level in order to have successful and meaningful relationships.

September 14, 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

Rated 4 out of 5 stars

Good so far

I have been taking coaching sessions from PM UK for a while now. I believe they are doing an excellent work in terms of coaching. The coach makes me think about things from a whole different perspective. During my coaching sessions, I have learnt about different things that are really important including good communication, describing experience, how to give a bad news etc. I would recommend this to anyone who is serious to learn about making and keeping a marriage. I still am in progress with this program.

September 12, 2021
Unprompted review
PMUK logo

Reply from PMUK

Jazakumullah khair for sharing your thoughts . Without clients like yourself who support us we would not be where we are today. Everything we learn we apply and share with you. We will continue to work hard to support your journey looking for your life partner while maintaining a positive relationship with you. Kind Regards TEAM PERSONAL MATCH UK

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