I love their clothes - although cannot afford them too often. However the sizing can vary considerably and I have been waiting since February for a returns label for a sweater which was too small.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I tried to return an item at the beginning of November, 2025 as the item was too big. I was told that there was an IT issue with the return label and they were unable to process the return at that ti... See more
Company replied
I bought an item in early March which was too big and returned it. I still havent had my refund. I have been a customer for about 25 years. The company seems to have changed its systems for the worse... See more
Company replied
I want to return an item that was considerably below the usual and expected quality from Peruvian Connection in last years. I was told there was a problem printing return labels which is ludicrous g... See more
Company replied
Company details
Written by the company
Founded in 1976, Peruvian Connection is a luxury women's apparel brand, offering exceptional, artisan-crafted, globally-inspired designs to discerning customers in the US, UK and Germany. Peruvian Connection was founded by mother and daughter team, Biddy and Annie Hurlbut. Today, the company continues to be led by our owner and founder, Annie Hurlbut. Our in-house design team doubles as fashion archaeologists, uncovering historic motifs and patterns from around the world. These historic influences are reimagined into designs that marry global textile traditions with modern, wearable silhouettes. Our knitwear collections are made in Peru by the same skilled artisans that we have partners with for decades. Many of the designs we create are produced in female-owned cottage industries where wages are higher than the local average and where transportation, food and childcare are often provided. While our company has grown over the last 45+ years, our original goal remains the same: to offer beautiful, original, artisan-crafted designs in luxurious Andean fibers.
Contact info
24535 McLouth Rd, 66086, Tonganoxie, United States
- 0800 072 14 14
- sales@peruvianconnection.co.uk
- www.peruvianconnection.co.uk
1.7
Bad
462 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Had a terrible experience with Annie's…
Had a terrible experience with Annie's Nightgown in burgandy, my expensive white linen sheets are now tinted with burgandy due to nightgown leeching color even after washed. Customer Service response: we don't consider this a defect, we don't have to communicate this to the customer, we won't help you in any way, we won't even provide a gesture of good will that we appreciate 20+ year customers....I only got "I will share with the feedback team" aka no one cares; never purchasing from this brand again!
December 9, 2025
Unprompted review
Reply from Peruvian Connection
Hi Vee,
We’re very sorry to hear about your experience with the Annie’s Nightgown.
We reached out to request more information about your account so that we can follow up with you directly and look into this situation in more detail. We would truly appreciate the opportunity to review what happened and see how we can help.
Thank you for taking the time to share your feedback.
Warm regards,
The Peruvian Connection Team
A Ponzi scheme
I have the same experience as the previous reviewer. I wanted to return two jumpers, of different sizes, because the quality was not as expected. I have completed the returns process online, but was unable to print a returns label. I have phoned customer service twice, to request a returns label. Nothing. They are still sending out catalogues, wanting us to purchase stuff. But I am beginning to think Peruvian Connection is becoming a huge Ponzi scheme. I would recommend people not to buy....
November 20, 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Giffen,
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience with the returns process has been frustrating. This is certainly not the standard of service we aim to provide.
We want to assure you that all returns and refunds are fully supported, and we are actively working to resolve any delays in issuing return labels. To help us assist you directly, please reach out with your order details so we can make sure your return is properly processed without further delay.
We appreciate your patience and the opportunity to make this right, and we hope to restore your confidence in shopping with us.
Warm regards,
The Peruvian Connection Team
BAD BAD CUSTOMER SERVICEI ufrom this company all the…
I used to buy from this company all the time what the heck has happened??? Have you been taken over? Used to be so good…and now? NO!! I am left with an item and cannot get through to customer services AT ALL-ANSWER YOUR PHONES….REPLY TO EMAILS….DONT IGNORE CUSTOMERS PLEASE. Very very bad.
I have an item to be returned. You have been contacted immediately and you are ignoring all of your phone calls and emails. How am I supposed to return this item?????
Very expensive items used to be very good quality with no issue with returns
NOT NOW
PLEASE RESPOND!!
December 3, 2025
Unprompted review
Reply from Peruvian Connection
Dear Paul and Lydia,
Thank you for your message. We are very sorry for any inconvenience you’ve experienced.
Unfortunately, we were not able to locate your account based on the information provided, which is why we sent a request for additional details. Please provide us with your order information so that we can assist you right away.
We would also like to clarify that even if the line is busy when you call us, there are a voice message and callback service available at any time, so you do not need to wait on the phone for too long. Once the line clears, we will return your call promptly.
We sincerely apologize again for any inconvenience and look forward to receiving your details.
Warm regards,
The Peruvian Connection Team
To all the customers still waiting for…
To all the customers still waiting for a refund I am suffering an identical problem but because I purchased on a credit card my card provider has refunded the outstanding amount so at the moment I am at least not out of pocket however I still have an unwanted item waiting to be mailed back to USA
August 8, 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Read,
Thank you for sharing your experience. We sincerely apologize if, in this instance, we fell short of providing the excellent experience we strive to offer all our customers.
We truly value you as a customer and appreciate your patience. We hope you will allow us the opportunity to resolve this matter for you and to serve you again in the future, ensuring the high standard of service you deserve.
Warm regards,
The Peruvian Connection Team
The Company has a problem with Returns…
The Company has a problem with Returns and so you will not get your money back.
There is nothing on their website to say they have a problem with Returns.
If you buy a garment and you want to return it they are unable to give you a returns label because of an issue in the USA. As they cannot give you a label they are also unable to give you your money back.
They have had our money for over a month now and are still saying they have a problem.
December 2, 2025
Unprompted review
Reply from Peruvian Connection
Dear AJL,
Thank you for your message. We completely understand your concern and sincerely apologize for any delay you have experienced. Please rest assured that your refund is guaranteed.
To ensure your request is properly recorded, we have sent you a message requesting your order number and additional information. Once we receive these details, we will review your case thoroughly and reach out to assist you directly.
We truly appreciate your patience and understanding as we work to resolve this.
Warm regards,
The Peruvian Connection Team
Appalling customer service
Appalling customer service. Refusing to take a return due to ‘system problem with return labels’ I am still waiting a month after purchase. Now going to cc company to dispute
November 28, 2025
Unprompted review
Reply from Peruvian Connection
Dear Sara,
We’re truly sorry to hear about the trouble you’ve experienced with your return request. This isn’t the kind of experience we want for any of our customers.
We’ve reached out to request your order number and account information so we can review the situation right away. As soon as we have those details, we’ll contact you directly to provide assistance and work toward a prompt resolution.
We are looking forward to hearing from you, and again, we apologize for the inconvenience this has caused.
Sincerely,
The Peruvian Connection Team
I want to return an item that was poor quality and yet expensive
I want to return an item that was considerably below the usual and expected quality from Peruvian Connection in last years. I was told there was a problem printing return labels which is ludicrous given that the cost of
a return is the customers responsibility. They just need to give out an address. It is two weeks and I have still not had a return label as promised. I am extremely concerned as I feel that somehow I am caught up in the problems the company may be having and may end up not in fact be given a refund for an expensive but poor quality dress. I would certainly not recommend buying from this company at this time and I have been a loyal shopper in the past.
November 21, 2025
Unprompted review
Reply from Peruvian Connection
Dear Customer,
We’re very sorry for the inconvenience you’ve experienced with your recent return request. This is certainly not the experience we want for our customers.
We’ve just sent you a request for your order number and account information so that we can look into this matter immediately. As soon as we receive your details, we will reach out directly to assist and make sure this is resolved for you as quickly as possible.
Thank you for bringing this to our attention, and again, we apologize for the inconvenience this has caused.
Kind regards,
The Peruvian Connection Team
I have been a happy customer of PC for over…
I have been a happy customer of PC for over 20 years. This was the 1st time I've experienced any problem. There was a delay with returning something and then a delay in getting my refund. But its all been attended to now and I have received my refund with apologies for the delay. I have many garments by PC and love them. I WILL be ordering again soon. Thanks PC and I hope you get matters sorted very soon. Kind regards, Bea
November 17, 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Williams,
Thank you so much for your kind words and for being a valued customer for over 20 years — we truly appreciate your loyalty and support.
We’re very glad to hear that your return and refund have now been resolved, and we sincerely apologise again for the delay you experienced. Your patience during this unusual situation means a great deal to us.
It’s wonderful to know that you continue to enjoy your Peruvian Connection pieces, and we look forward to welcoming you back for your next order.
Kind regards,
The Peruvian Connection Team
Be Aware - Returns Impossible At The Moment
Please be aware that any items ordered cannot be returned at present. I have been waiting for weeks now to return some trousers but keep getting told that the Returns Portal is out of action and that I should be patient. Still, the company keeps advertising their products without being honest enough to admit that nothing can be returned at the moment.
November 22, 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms Hanke,
We sincerely apologize for the delay you’ve experienced and understand how upsetting this situation must be.
We see that you are already in contact with our customer care colleagues, and please be assured that we are doing everything we can to minimise any further delays and provide you with the return label as soon as possible. Your concerns are taken very seriously, and your refund remains a top priority for us.
Thank you again for your patience during this temporary disruption.
Kind regards,
The Peruvian Connection Team
My return was not accepted by the…post office tracker
My return was not accepted by the tracking method so I eventually sent it without
Peruvian connection stated they had not received it and it may be stuck in customs. They regarded this as my problem not theirs
September 27, 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Wrigley,
Thank you for getting in touch. We can see that you are already in contact with our Customer Support team, who will continue to coordinate with you and assist throughout the process to ensure that your return is located and processed as soon as possible.
We sincerely apologise for the inconvenience this situation has caused and greatly appreciate your patience and understanding while our team works to resolve it.
Warm regards,
The Peruvian Connection Team
Do not shop as the refund process does not work
Am still waiting for a refund 2 months after requesting one.
• 15/08/25 I purchased the Flanders Tank Dress
• 27/08/25 I received the dress via a FedEx shipment.
• 29/08/25 I contacted the store to request a return but was advised that their Returns Label process wasn’t working
• 01/09/25, the store strongly advised that I wait for the labels and customs declarations, as otherwise I would need to return the dress to an address in the Netherlands, at my own risk.
• 03/09/25, the store sent Royal Mail labels with bar codes that didn’t work.
• 07/10/25, the store shared an address in Huntingdon that I could post the return to at my cost. POD stated 08/10/25.
Today, 28/10/25, some two months on, I have not received a refund and my card issuer is invoking the "chargeback process" which they were unable to do whilst I still had the dress.
August 29, 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Segal,
Thank you for your feedback and for reaching out to us. We sincerely apologize for the delay you have experienced in processing your refund.
We see that you are already in contact with our customer support team regarding your returns. Please rest assured that we are following up closely with our returns and finance departments to determine the status of your refund and are treating this matter with urgency.
Our colleagues will be in touch with you as soon as we have an update. We greatly appreciate your patience throughout this process and sincerely hope that we will have another opportunity to provide you with the excellent service that we aim to offer all of our customers.
Kind regards,
The Peruvian Connection Team
Concerns about inability to process a return on items bought.
I ordered 2 expensive garments on 7 Sep, which I received via FedEx on 18th Sep 2025. But they did not fit and I applied to return them and get a refund. Despite a string of email communications to them their on line ordering ystem has not allowed me to get a returns label. I am concerned they have gone bust. I've been a regular customer of theirs for some years and this is very worrying. I'm left with 2 expensive garments I can't wear.
October 11, 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Burton,
Thank you very much for taking the time to share your feedback. We’re truly sorry for the delay and any inconvenience you’ve experienced.
Please rest assured that we are indeed the same Peruvian Connection you’ve known and trusted for years. We are looking into your case and will ensure your return label is issued and sent to you as soon as possible. You will, of course, be able to return your parcel and receive your refund.
We completely understand how upsetting delays like this can be, and we sincerely appreciate your continued patience and support while we work to resolve this for you.
Warm regards,
The Peruvian Connection Team
Wrong item unable to return
Wrong item - Tunic top - sent after 3 month wait for trousers. Included label said it was trousers!!
No returns label in package so phoned and asked for free returns label as PC's mistake not mine.
Had to reorder original item - trousers - which came a month later.
Have been trying to return wrong item ever since to get a refund. Now 5 months since first order for trousers.
Now told the system can't print returns label as it's not working and I'll have to wait. For how long I wonder?
I have an unwanted tunic mistakenly sent to me and PC have my money.
It is unethical to be sending out new catalogues if you have not got your returns system fully functioning.
Why is there not a printed returns label with every package like most catalogues?? Simpler than the current unworkable and non-functioning current online system? Get your act together PC
I like yiur clothes but not your retailing methods
October 13, 2025
Unprompted review
Reply from Peruvian Connection
Dear Carole,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced with your order.
We’d like to look into this right away and resolve the issue as quickly as possible. Could you please provide your order number so we can investigate further?
We sincerely apologize for the delay and inconvenience this has caused. Your comments regarding the returns process have been shared with our management team, as we’re always striving to improve our service.
Thank you for your patience, and for being a valued Peruvian Connection customer.
Warm regards.
The Peruvian Connection Team
Unlawful retention of refund
I’m still waiting for a refund from a purchase of a £200 dress in May. Peruvian connection have acknowledged the receipt of the dress returned as it was too large. Despite phone calls, there has been no refund. You should be aware that they are in breach of consumer law in that an online contract is subject to UK consumer regulations and consumers have the right to cancel an order within 14 days. I did this as evidenced by the return of the dress purchased. I was told that my refund was delayed due to a financial software system swap over and that my refund would be prioritised. This has not happened, the explanation is not credible given the length of time and it is unlawful .
I would not recommend buying expensive clothing from this company.
I intend to commence legal proceedings to recover the refund owed to me. I’m a solicitor and I imagine there are other people in similar situations.
September 28, 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Durham,
Thank you for your feedback, and please accept our sincere apologies for the delay and the inconvenience this has understandably caused.
We can confirm that your return has been received, and we can see that our colleagues in the relevant department have requested additional information in order to process your refund. They will follow up with you again, directly via email, and we will do everything possible to ensure that your refund is issued without further delay.
Thank you again for your patience and understanding.
Warm regards,
The Peruvian Connection Team
Still no refund - 4 months after returning dress!
My mother was a regular customer of Peruvian Connection. Sadly, she passed away in April - shortly after receiving her latest purchase from PC. I contacted PC and they eventually and reluctantly agreed to accept the return of the unopened package.
That was in early May. It is now mid Sept and I have still not received the refund - despite numerous reminders and emails to the Customer Service agent.
My next action is to involve UK trading standards as this is a ludicrous time to be left hanging when trying to deal with funeral arrangements, probate and distress. Well done Peruvian Connections!
September 15, 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Syd W,
Thank you for your feedback, and we’re truly sorry for the delay and any inconvenience this situation has caused.
We’ve recently gone through a major system transition, which unfortunately led to unforeseen delays in processing returns and refunds.
Please rest assured that our colleagues from our Support department will be in touch with you directly and will assist you every step of the way until your refund has been fully issued. We are grateful for your patience and understanding, and we’re committed to resolving this as quickly as possible.
Warm regards,
The Peruvian Connection Team
Frustrating service
I want to return an item but have been told that the PC returns system is not working and I will be contacted when it is back up and running. This has now gone on for over a week and meantime the money I paid is still debited to me. Very poor service
September 7, 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Morgan,
Thank you for sharing your feedback, and we’re very sorry for the delay you’ve experienced. We’re working on issuing your return label and we will E-Mail it to you as soon as it’s ready.
Please don’t worry about the timing — we’ve extended the returns window to account for this delay.
If you have any questions or need any assistance in the meantime, please don’t hesitate to reach out. We’re happy to help and want to make this process as smooth as possible for you.
Warm regards,
The Peruvian Connection Team
I returned an item which they received…
I returned an item which they received on 6/12/2025. After numerous phone calls I still have not received a refund. Finally on 8/19 they offered to send a check for the amount, but as of 9/9/25 no check has arrived.
September 9, 2025
Unprompted review
Reply from Peruvian Connection
Dear Rebecca,
We’re very sorry to hear about your experience and the delay in receiving your refund. This is certainly not the standard of service we aim to provide.
We have reached out to you directly to request more details about your account and order so we can look into this matter urgently.
We truly appreciate your patience and will do everything in our power to make things right as quickly as possible.
Warm regards,
The Peruvian Connection Team
Finally received a refund of £1,350 for…
Finally received a refund of £1,350 for goods I returned in early June! TIP: Be a pain fellow sufferers. I wrote many, regular, factually correct but negative reviews on Trustpilot for the company under .co.uk and .com. Refund only came as I reported the Company to the FTC in the US and the to Trading Standards in the UK. ChatGTP will tell you how to do that. It's very simple. Money sent directly to my account but took nearly 2 weeks to arrive from when they said it had been transferred. Apparently due to the banking system yet when I transfer funds to the US in my line of work and personally it takes a fraction of that time. Still I got my refund!!
September 4, 2025
Unprompted review
Reply from Peruvian Connection
Dear Jadzia,
We’re very sorry for the delay you experienced with your refund and completely agree that waiting this long was unacceptable. Even though we encountered a technical issue that affected processing times, we remained in communication with you throughout and worked with our finance team to find a way to issue your refund in full.
We’re glad to hear that the funds have now safely reached your account, though we truly regret the time it took. Please know that we are actively improving our systems to prevent this from happening again, and we greatly appreciate your patience during this process.
Warm regards,
The Peruvian Connection Team
Is Peruvian Connection going bust?
I have been a generally very satisfied customer of PC for years but no more. I am also still - in September - owed money (£180) for a dress I returned at the end of May and of which they acknowledge receipt. I have lost track of the number of e-mail exchanges we’ve had as I’ve chased my refund all to no avail. When I asked for a response from the person in charge, Melissa promised to refund me directly into my bank account within 3 - 5 days if I gave them the EBAN number. This I did but a month later there’s still no refund and the last I heard it was because I’d apparently given them incorrect details. Since I wrote attaching proof that the information I’d provided was correct there has been silence. They have now ignored three further chasers from me. Their catalogues now go into the bin. Chris Santry, Chalfont St Peter, SL9 9SR
May 31, 2025
Unprompted review
Reply from Peruvian Connection
Dear Ms. Santry,
Thank you for taking the time to share your feedback, and we’re truly sorry for the inconvenience you've experienced.
We would like to clarify that your refund has been processed, and we thank you for your confirmation that you received it. We sincerely apologize for the delay.
Due to a technical issue affecting orders placed before June, refunds could not be issued through our usual system. While this was beyond our control, we did everything possible to find an alternative — in your case, arranging a manual bank transfer.
Your loyalty to Peruvian Connection over the years means a great deal to us, and we hope we can restore your trust in the future.
Warm regards,
The Peruvian Connection Team
I returned 2 items on 30/05/25 and…
I returned 2 items on 30/05/25 and after several phone calls assuring me that their problems had been resolved and I would be receiving my payment very soon and a reply to my review left on this site saying the same thing I still haven’t received my refund. What is going on?
May 30, 2025
Unprompted review
Reply from Peruvian Connection
Dear Mrs. Gietzen,
We’re truly sorry to hear about the delay with your refund and for the repeated inconvenience this has caused.
Please know that your refund remains a top priority. Our team is already reaching out to you directly via email, and we are working closely with our finance department to ensure your payment is expedited without any further delay.
We deeply regret the disappointment this situation has caused, and we will do everything in our power to restore your trust in us.
Warm regards,
The Peruvian Connection Team
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