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Pesa Reviews 293

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the seamless and swift nature of transactions, especially for international money transfers. People often highlight that money arrives within seconds and that the app provides transparent rates with no hidden charges. The app is frequently described as user-friendly, reliable, and efficient, making it a preferred choice for many. Reviewers also commend the customer service for being prompt and helpful in resolving setup issues and providing updates on delays. However, some customers also noted significant issues, including lengthy account verification processes and transactions that remain pending for extended periods. A few other people also felt that customer service was unhelpful, unresponsive, and unable to proactively resolve problems, leading to frustration and financial losses. There are also concerns about the app's security, with some users reporting issues with debits and account access after depositing funds.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant issues such as unexplained delays in... See more

Application

Reviewers mention ambiguous feedback about the app, with many praising its ease of use, seamless... See more

Service

Customers consistently note positive experiences with service, describing it as seamless, exceptional, and... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing the app as fast, easy to... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers expressing satisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been using Pesa since I arrived the UK. It has made transactions seamless for me and helped out in getting money paid out when needed. I have recommended and used the service for many occasions and pe... See more

Company replied

Rated 4 out of 5 stars

I’ve been using Pesa for a few months now, my transactions most of the time is Canada to Nigeria and I must say it’s been stress free, I introduced the app to my family in Nigeria and USA I only prob... See more

Company replied

Rated 5 out of 5 stars

Pesa makes foreign currency payments and funds transfer really easy. It's fast. As soon as I send money to my Pesa account, I get a notification within seconds. When I send money to my recipients,... See more

Rated 5 out of 5 stars

I've never had an issue using Pesa to send money to my home country or to exchange currencies, it is transparent with rates, no hidden charges and the best thing is your money gets to where it needs t... See more


Company details

  1. #15 of 15 best companies in Financial Institution

Written by the company

Pesa is a global money transfer platform that makes sending and receiving money across 60+ countries instant, free, and secure (includes Ghana, India, Mexico, Nigeria, Cameroon and more) With real-time competitive exchange rates and support for multiple currencies (CAD, USD, EUR, GBP, NGN) in one account. Whether you're in Canada, the US, EU, UK, or Nigeria, Pesa lets you pay bills, support loved ones, and earn bonuses on payments and referrals, all while keeping your money moving with you.


Contact info

Send money to 60+ countries

Use code TRUSTPESA for cashback on your first transfer. T&Cs Apply!

4.2

Great

TrustScore 4 out of 5

293 reviews

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Rated 1 out of 5 stars

There are always consistent delays with…

There are always consistent delays with receiving money from Pesa
Even today it has been over 13 hours and I haven't received the $800 sent to me

November 26, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hello Moshope,

We appreciate you bringing this to our attention. We are sorry to hear about the delay in receiving your money. Please be assured that we're looking into this matter to prevent future issues.

Thank you for choosing Pesa.

Rated 1 out of 5 stars

They are not legit company because after you deposit funds from your bank onto the pesa wallet you will not be able to transfer the funds to your recipient. Their contact cannot be reached

After depositing funds on to the pesa wallet I am unable to transfer the money to the recipient since November 13, 2025 to date. I sent an emailed severally and when they choose to respond they send out same email all the time that wait for the money to clear meanwhile the money has been cleared and marked as complete. They don't answer the phone number on file. No one should ever do business with pesa because they will frustrate you. They are sitting on my $400 and I can't even send it back to my bank.

November 13, 2025
Unprompted review
Rated 1 out of 5 stars

Please for your own peace of mind avoid…

Please for your own peace of mind avoid this app by all means necessary your bank will send the money but they will tell you the money was not sent , I even have to send them the swift code they said it is not there and based in Dubai and in case you are doubting me they use Zand bank to receive such monies

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed

I was very disappointed in as far that Pesa would not allow me to open an account, without providing me a reason why?

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

I would give Zero Star if possible can…

I would give Zero Star if possible can you imagine I sent money and is about 24hours now .nothing is showed .no one is responding me ..not even a number to call on and to follow up ..please kindly do something about it for me .i need to pay me bills ASAP

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Money Missing, No Support

I sent ~$2k CAD to USD through PesaPeer over A WEEK AGO. The app shows “money sent,” but my recipient never received it. What’s even more frustrating is the complete lack of support:

No response from any support agent despite multiple attempts to reach out.

No clear timeline or explanation of where my money is.

Zero transparency about the status of the transaction.

For a company claiming to be regulated in Canada, the U.S., and the U.K., this is unacceptable. I’m now escalating to regulators.

Be cautious — your money may go missing with no accountability.

Txn Date: 12th Sep
Confirmation No: 53cb5e1b33604ae5b6af9b889ed5a62c

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Timely transactions

Timely transactions, both deposits and debits. Great rates. Surprisingly, I also got a $20 (referral) bonus.

August 12, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Unekwu,

Thank you for sharing your Pesa experience. Enjoy your $20 referral bonus and don't forget to keep sharing your code to earn more. Thank you for choosing Pesa.

Rated 5 out of 5 stars

It's very user friendly and fast

It's very user friendly and fast . The customer service is very impressive.
👌🏾👌🏾👌🏾

August 28, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Samuel,

We appreciate your feedback. Thank you for choosing Pesa.

Rated 3 out of 5 stars

I think Pesa is trying to do something…

I think Pesa is trying to do something good. My money got stack with them for about 30 hours. But in the end, the money went to where I needed it to go. After that experience, it's been very very smooth honestly. It takes about 1 minute for my transfer to be complete. So I think people should decide for themselves of they want to use it. I continue to use it though. I also wish that Pesa will provide some clarity on why such prolonged delays happen.

August 21, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hello Emmanuel, thank you for sharing your honest experience 💙 We’re glad things are now running smoothly, and we truly apologize for the delay you faced earlier. Delays are rare but can happen due to partner issues, and we’re working on giving clearer updates when they do. We appreciate your trust and feedback; it helps us get better every day! Thank you for choosing Pesa.

Rated 5 out of 5 stars

You guys are the absolute best...sure I…

You guys are the absolute best...sure I had a little delay in getting one of my transferred money but I figured since it was late at nyt I did it must have been the reason
Keep up the good work guys 💪🏼

August 28, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Dan,
Thank you for taking the time to give us your feedback. Delays happen due to partner issues or extra checks. We are grateful you stayed with us and got the real Pesa experience. Thank you for choosing Pesa.

Rated 5 out of 5 stars

Great experience

I have been using Pesa for over a year now and the experience has been great so far. It made it easy for me to send money in other currencies without thinking about it and the exchange rate is okay.

August 28, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Bukola,
Thank you for choosing Pesa 💙 We’re so glad to hear you’re enjoying your experience. It’s exactly why we do what we do.

Rated 5 out of 5 stars

Seamless and exceptional service!!

Seamless and exceptional service!!!

I have been using PESA for over 2 years now and I must say, their service is truly outstanding. With seamless functionality, fast processing, and great rates, PESA provides exceptional service that is reliable and easy to use.

August 28, 2025
Unprompted review
Pesa logo

Reply from Pesa

Hi Olamide,
Thank you for choosing Pesa and for taking the time to leave us a review💙 We’re so glad to hear you’re enjoying your experience. It’s exactly why we do what we do.

Rated 1 out of 5 stars

Scammers

Scammers! Scammers!!! Scammers!!!
No one should ever try to use this app. They are scammers. You will loose your money. The app is a scam and fraud.
Repoted!!!

August 26, 2025
Unprompted review

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