Been using Pesa since I arrived the UK. It has made transactions seamless for me and helped out in getting money paid out when needed. I have recommended and used the service for many occasions and pe... See more
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Pesa is a global money transfer platform that makes sending and receiving money across 60+ countries instant, free, and secure (includes Ghana, India, Mexico, Nigeria, Cameroon and more) With real-time competitive exchange rates and support for multiple currencies (CAD, USD, EUR, GBP, NGN) in one account. Whether you're in Canada, the US, EU, UK, or Nigeria, Pesa lets you pay bills, support loved ones, and earn bonuses on payments and referrals, all while keeping your money moving with you.
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Complete waste of time. Not straight forward. No customer service to contact. I have £129 locked up in app I can't retrieve. Be warned!
There are always consistent delays with receiving money from Pesa
Even today it has been over 13 hours and I haven't received the $800 sent to me

Reply from Pesa
After depositing funds on to the pesa wallet I am unable to transfer the money to the recipient since November 13, 2025 to date. I sent an emailed severally and when they choose to respond they send out same email all the time that wait for the money to clear meanwhile the money has been cleared and marked as complete. They don't answer the phone number on file. No one should ever do business with pesa because they will frustrate you. They are sitting on my $400 and I can't even send it back to my bank.
Please for your own peace of mind avoid this app by all means necessary your bank will send the money but they will tell you the money was not sent , I even have to send them the swift code they said it is not there and based in Dubai and in case you are doubting me they use Zand bank to receive such monies
I was very disappointed in as far that Pesa would not allow me to open an account, without providing me a reason why?
I would give Zero Star if possible can you imagine I sent money and is about 24hours now .nothing is showed .no one is responding me ..not even a number to call on and to follow up ..please kindly do something about it for me .i need to pay me bills ASAP
I have added money to my account still haven’t received the money even after 24 hours
And no positive response from the customer care
I sent ~$2k CAD to USD through PesaPeer over A WEEK AGO. The app shows “money sent,” but my recipient never received it. What’s even more frustrating is the complete lack of support:
No response from any support agent despite multiple attempts to reach out.
No clear timeline or explanation of where my money is.
Zero transparency about the status of the transaction.
For a company claiming to be regulated in Canada, the U.S., and the U.K., this is unacceptable. I’m now escalating to regulators.
Be cautious — your money may go missing with no accountability.
Txn Date: 12th Sep
Confirmation No: 53cb5e1b33604ae5b6af9b889ed5a62c
Timely transactions, both deposits and debits. Great rates. Surprisingly, I also got a $20 (referral) bonus.

Reply from Pesa
Very effective and reliable. I have never been disappointed.

Reply from Pesa
It's very user friendly and fast . The customer service is very impressive.
👌🏾👌🏾👌🏾

Reply from Pesa
They have amazing rates and ease of transaction!

Reply from Pesa

Reply from Pesa

Reply from Pesa
I think Pesa is trying to do something good. My money got stack with them for about 30 hours. But in the end, the money went to where I needed it to go. After that experience, it's been very very smooth honestly. It takes about 1 minute for my transfer to be complete. So I think people should decide for themselves of they want to use it. I continue to use it though. I also wish that Pesa will provide some clarity on why such prolonged delays happen.

Reply from Pesa
You guys are the absolute best...sure I had a little delay in getting one of my transferred money but I figured since it was late at nyt I did it must have been the reason
Keep up the good work guys 💪🏼

Reply from Pesa
I have been using Pesa for over a year now and the experience has been great so far. It made it easy for me to send money in other currencies without thinking about it and the exchange rate is okay.

Reply from Pesa
Seamless and exceptional service!!!
I have been using PESA for over 2 years now and I must say, their service is truly outstanding. With seamless functionality, fast processing, and great rates, PESA provides exceptional service that is reliable and easy to use.

Reply from Pesa
Scammers! Scammers!!! Scammers!!!
No one should ever try to use this app. They are scammers. You will loose your money. The app is a scam and fraud.
Repoted!!!
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