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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting the beauty, quality, and longevity of the flowers. Many people appreciate the unique and stunning arrangements, often describing them as beautifully packaged and a delight to receive. Consumers frequently mention that the flowers last a long time and are perfect for various occasions. However, some customers also noted issues with the delivery service, including late arrivals, flowers being delivered to the wrong address, or recipients not being notified upon delivery. A few other people also felt that the quality of the flowers was not always consistent, with some arriving in poor condition, squashed, or not lasting as long as expected.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the beautiful, stunning, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the stunning, beautiful, and unique... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers praise timely deliveries,... See more

Based on these reviews

Rated 4 out of 5 stars

All well with the flowers - apart from the recipient not getting a ring or a knock on the door when the flowers were delivered! As they were a surprise I had not contacted the person to expect th... See more

Company replied

Rated 4 out of 5 stars

you would normally get a 5 star, but this particular bouquet did not last as long as the others have done.

Company replied

Rated 4 out of 5 stars

Pétalon are reliably good bunches of beautiful flowers. Unfortunately the delivery courier got my last order wrong for some strange reason but the recipient advised me that the flowers were still bea... See more


Company details

  1. Flower Delivery
  2. Florist

Written by the company

Petalon is a flower delivery business based in Cornwall, UK. We provide our customers with stunning bouquets and selection boxes filled with exceptional quality flowers grown, when possible, on our regenerative farm in Cornwall and delivered to you by post the next day. As Europe's first B-Corp florist, our community trusts us for our planet-first approach and authentic personal touch that continues to set the standard for flower delivery.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I received a beautifully boxed…

I received a beautifully boxed arrangement on Mothering Sunday - almost 2 weeks ago and they are still glorious now 11 days on. They have to be the best flowers I have ever received by post.
Thank you Petalon team, I will use you whenever I next need flowers sending and will recommend you to all my friends and family

March 26, 2026
Unprompted review
Petalon logo

Reply from Petalon

Thank you so much for this glowing review, Hilary. We're so happy to hear that you've been enjoying your flowers. Team Petalon

Rated 1 out of 5 stars

Failed delivery twice

Mother's Day 2024 - ordered a bunch to be delivered on the Saturday, email confirmation and then nothing else, no dispatch email, no tracking - company said DPD failed to scan and lost the delivery so they sent a replacement - delivered 1 day late

Mother's Day 2026 - ordered a bunch to be delivered on the Saturday, email confirmation and then no dispatch email or tracking from either petalon or DPD - no customer service available until 9am Monday - customer service emailed me back with a brief apology and said DPD lost the delivery - still to find a resolution but already 3 days late

I have ordered a few other times at random dates, not specific occasions, with no problems, each of those times I receive an email when the postage label is created, before DPD collect the delivery, the two times delivery failed I did not receive email when label is created.

I would not recommend relying on this company for delivery.

March 14, 2026
Unprompted review
Petalon logo

Reply from Petalon

Hi Deborah, I am so sorry about your experience with us. I have replied to your email myself so that we can resolve this for you. Unfortunately it is the case that when the entire DPD network experiences a huge increase in volume over Mother's Day weekend, these things can happen sometimes during very busy times, despite us doing all we can on our side to avoid it. Of course this does not make up for your very understandable disappointment - please drop us an email back and we'll do all we can to put this right.

Rated 5 out of 5 stars

Delivering as promised

Delivering as promised. I have a substantial number of flowers still healthy.

Thank you

Paddy

February 16, 2026
Petalon logo

Reply from Petalon

Thanks so much for the lovely review Paddy, we're so happy to hear that you're happy with your flowers. Team Petalon

Rated 5 out of 5 stars

Excellent communication

Excellent communication, beautiful flowers. I would highly recommend this company.

February 17, 2026
Petalon logo

Reply from Petalon

Thanks so much for your review, Katie. We're thrilled to hear that you were happy with your flowers. Team Petalon

Rated 4 out of 5 stars

you would normally get a 5 star

you would normally get a 5 star, but this particular bouquet did not last as long as the others have done.

February 16, 2026
Petalon logo

Reply from Petalon

Hi Barbara, we're sorry to hear this. If you could drop us an email at hello@petalon.co.uk, we'd love to discuss this further. Team Petalon

Rated 5 out of 5 stars

Brightening up the day.

The flowers sent to my sister were beautiful and cheered her up immensely. And they arrived on time.
Thank you.

February 16, 2026
Petalon logo

Reply from Petalon

We're so happy to hear that our flowers cheered your sister up! Thank you so much for leaving us a review. Team Petalon

Rated 5 out of 5 stars

My forever (and favourite!) florist 🥰

I will forever admire the way you put bouquets together - truly stunning in every possible way. They also last a long time too which I appreciate!

February 16, 2026
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Reply from Petalon

Thank you so much for your glowing review, Shanice, we really appreciate it! Team Petalon x

Rated 5 out of 5 stars

Perfect thank you gift

Ordered as a thank you gift. Arrived on time & recipient was very pleased with them.

February 16, 2026
Petalon logo

Reply from Petalon

We're so pleased to hear this Laurie! Thanks a lot for taking the time to leave us a review. Team Petalon

Rated 5 out of 5 stars

Unique and beautiful bouquets.

I have been a long standing Petalon customer. Their bouquets are always original and beautiful. I used them for gifts, celebrations and to brighten up my own kitchen. The team are really helpful when you need to speak with them. I love the addition of homegrown since they relocated to Cornwall.

February 16, 2026
Petalon logo

Reply from Petalon

Thank you so much for your lovely review and continued support, Jessica!

Rated 3 out of 5 stars

The large just doesn't seem large these…

The large just doesn't seem large these days. I've used Petalon for years and their large bunches of flowers used to always be just that, large and impressive and with a price tag to match. I haven't used them for a few years and suddenly the large just does have the same wow factor as it once did.

February 13, 2026
Unprompted review
Petalon logo

Reply from Petalon

We're so sorry to hear this, that's certainly not how we'd like our customers to feel. If you could drop us an email at hello@petalon.co.uk, we'd love to discuss this further. Team Petalon

Rated 5 out of 5 stars

Beautiful flowers

Beautiful flowers, easy and efficient service. Like to support a local, sustainable business with environmental ambitions. Brilliant

January 21, 2026
Petalon logo

Reply from Petalon

Thank you so much, we really appreciate that!

Rated 5 out of 5 stars

Homegrown flowers at their best!

This company was recommended to me by a friend who is also a grower, especially because I wanted to send flowers to friends that did not live close to me and many growers only do local collections. The website is easy to navigate, bouquets are limited to what is in season (although they do offer imported flowers during the winter months). Setting up an account is easy, they also have a loyalty scheme and subscription options if you want. Delivery is good, you can specify the date and made by DPD (although one was a day late). My friends have loved receiving the flowers and stated how long they last. Very happy.

January 20, 2026
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Reply from Petalon

Hi Tanya, thank you so much for this wonderful review, it makes us so happy to read!

Rated 1 out of 5 stars

I am really sad

I am really sad, my daughter who lives in Sweden sent me a display of flowers, and I can tell her how she was let down by the past it, wilting ,thing that arrived, which will mostly not last a day

January 13, 2026
Unprompted review
Petalon logo

Reply from Petalon

Hi Mark, thanks for emailing us and sending on some photos. As discussed, it looks as if the flowers may have suffered in the very cold weather. We have dropped you an email back so we can put this right for you as we'd love to send a replacement bouquet!

Rated 5 out of 5 stars

Perfect!

Easy ordering process. Ethical company and arrived on time with a fairly late order on my part during the Christmas Season. Well done!

December 19, 2025
Petalon logo

Reply from Petalon

Thank you so much Sarah, we're so pleased you had a great experience with Petalon!

Rated 3 out of 5 stars

My flowers were delivered to a friend…

My flowers were delivered to a friend and they came in a poor condition. Heads snapped, although I know this is probably down to the courier

December 18, 2025
Petalon logo

Reply from Petalon

Hi Lindsey, I'm very sorry to hear this. If there are ever any issues with an order please do contact us on hello@petalon.co.uk and we are always very happy to help!

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