Peter Cox Reviews 2,621

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and professional demeanor, highlighting their informative and outstanding work. Many people appreciate the excellent service received from start to finish, noting the efficiency and high quality of the work completed, often ahead of schedule. Reviewers frequently mention the thoroughness of surveyors and technicians, who explain treatments and processes clearly, ensuring peace of mind. However, some customers also noted issues with communication, experiencing delays in responses or a complete stop in communication when deciding on partial work. A few other people also felt that some surveyors provided standard reports not tailored to specific situations, or did not adequately address concerns about debris and dust after work was completed.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of work completed,... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive experiences, citing friendly,... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some praising friendly, professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent from beginning to end.Staff so friendly and helpful.Team who came to do work were excellent.Polite,helpful,informative and outstanding workers,Tristan and Vance from Liverpool thankyou.We ha... See more

Company replied

Rated 5 out of 5 stars

Phil came this morning. On time and ready to go. Explained all elements of the treatment he was going to do and what chemicals he would be using. Put floor protectors down and was very conscientious.... See more

Company replied

Rated 5 out of 5 stars

We had an issue with rising damp. Mark Alexander the Surveyor was very helpful & informative and Steph the Office Assistant kept us regularly updated. But we would really like to thank Mark Kennedy th... See more

Company replied

Rated 5 out of 5 stars

The surveyors Like and Shannon were very thorough, and their reports were clear. Luke dealt with follow up queries quickly and effectively. The Technicians Matt&Danny (and their other 2 helpers) were... See more

Company replied


Company details

  1. Waterproofing Company

About Peter Cox

Written by the company

Founded in 1951, Peter Cox is widely recognised as the UK market leader in the damp proofing and property preservation industry.

We provide specialist advice and guarantee-backed repair treatments for damp problems like rising damp and condensation and associated issues like woodworm, and dry rot or wet rot infestations. We also have dedicated waterproofing, structural repair and bird control teams operating from local branches across the country so get in touch today to get started solving your property preservation problems.

The UK's leading property care experts with 65+ years experience

Open weekdays till 7pm and Saturdays till 4pm
Peter Cox were the first national preservation company to receive Which? Trusted Trader accreditation, an endorsement scheme that helps consumers find reputable traders
National coverage, local service
Peter Cox has branches throughout England, Scotland and Wales, meaning a branch on your doorstep and surveyors with local knowledge and expertise.
Guaranteed service
As the experts in our field, Peter Cox aim to offer the right service and price for your needs. Over 500,000 long term guarantees, up to 20 years for some of our services, have been issued since the company was founded in 1951.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Follow up revisit

Following on from having our whole house treated for wordworm,we found a further attack on our kitchen roof. We contacted the Liverpool office and they booked us in with Chris Fox who was our previous inspector who attended promptly and he arranged a top up on our previous treatment. This was undertaken in a very short timescale with Steve Morgan the technician on the day,turning up on time,had a very professional persona,explained everything that he was about to do,covered everything that was still in our gutted kitchen with plastic and completed the spraying in a controlled and professional manner. He explained we would need to leave the area unoccupied kitchen for 24hrs and kindly left warning signs on both of the entrance doors to remind us. Although we had to have a revisit due to us finding further woodworm in the kitchen while gutting the kitchen for a new refit,we can honestly say it was completed professionally with no fuss and gave us the confidence that we had now sorted the woodworm issue. We would have no problem in recommending Peter Cox to complete any work with any of the services they offer. It should certainly be the first call you make if you have any restoration issues. 10 out of 10 all around and hence the 5star review. Thank you and well done.

May 6, 2025
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Reply from Peter Cox

Hello, thank you so much for the wonderful detailed review of our service and for recommending us! It's always amazing to hear that we have been successful in our goal of providing our customers with the best possible experience. Your comments will be shared with Chris, Steve and the entire team, they will be absolutely delighted to receive your feedback. Thank you.

Rated 5 out of 5 stars

Redrilling deeper

Evert visited site this week to carry out redrilling of brickwork where a previous team had not drilled deep enough into the inside skin of cavity wall . He actually purchased a longer tube than he is usually supplied with so that he could ensure the work could be done correctly .I am now confident that it has been done correctly. Thank you Evert for resolving all our problems

May 13, 2025
Unprompted review
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Reply from Peter Cox

Hello John, thank you for taking the time to share your experience with us. We're delighted to hear that you were happy with the level of service provided by Evert. We'll be sure to pass on your kind words. Thank you.

Rated 5 out of 5 stars

Vance and Rach where amazing the entire…

Vance and Rach where amazing the entire team where outstanding and extremely helpful in every aspect of the work . I would highly recommend this company in aspects of the work that they did . Thank you for all your work fabulous.

April 23, 2025
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Reply from Peter Cox

Jean, thank you for the wonderful review of our service and for recommending us! It is great to hear that you enjoyed your experience with us and we will ensure your feedback is shared with Vance, Rach and the entire team, they will be delighted. Thank you very much.

Rated 5 out of 5 stars

Would recommend!

Really pleased with the damp work carried out. Tony Clarke was really helpful and a pleasure to deal with. Would recommend!

April 28, 2025
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Reply from Peter Cox

Diane, thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your experience and that you would be happy to recommend us! We will be sure to pass on your feedback to Tony and all involved. Thank you.

Rated 4 out of 5 stars

Great service from the first phone…

Great service from the first phone contact to the finished job. Very accommodating to 4 date changes! Reliable and professional throughout as well as being friendly and kind.
Only one wee draw back - when calling the operator took a while each phone call to locate our postcode despite having called many times.... but a big thank you to L-A for being so patient and kind.
Thank you

April 22, 2025
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Reply from Peter Cox

Melanie, thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your experience with us and we will pass on your feedback to all involved. We are sorry to hear that you had an issue when calling the team and your comments have been duly noted. Thank you.

Rated 5 out of 5 stars

Very professional

Very professional. The team were in continuous contact, they were very professional and clean.

April 22, 2025
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Reply from Peter Cox

Amanda, thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your experience and we will be sure to pass on the kind words to all involved. Thank you.

Rated 1 out of 5 stars

Half a job

Dissappointed with Peter Cox.
Had fully dpc injected back in 2019.
It didn’t work and apparently this is due to the plastering not being done only injection of DPC.
We’ve tried to get this remedied but as Peter cox did half the job other damp companies won’t touch it.
Peter cox want hundreds of pounds on top of the thousands already paid to re survey.
I had the team who did the work back out and they made a hole in the wall and said I need to find someone to render in sand and cement. Left the hole in the wall which I had to fill.
If anyone from Peter Cox reads this please do feel free to get in touch and remedy this.

April 23, 2025
Unprompted review
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Reply from Peter Cox

We are sorry to hear you are not happy with our service. Could you please respond to our request for more information with your customer/enquiry number and we will investigate for you.
Mr Yeoman, thank you for providing further information directly to our Head Office. Our Area Manager has been in contact with you and as agreed a further visit will be arranged.

Rated 5 out of 5 stars

I had some damp issues in my home and…

I had some damp issues in my home and after calling a few companies I opted for the professionalism of Peter Cox. I am a female home owner so it was a little daunting. My surveyor “Shannon” was fabulous and explained everything I needed to know, why, when, how and prevention. Shane was really good. He did most of the work, removed floorboards, joists and replaced and took the concrete off the walls. Very respectful with my furniture and left my home clean daily. (Couldn’t help the obvious dust). Andy was also a good plasterer very pleased with the work and redecorating has just stated. Thank you.

March 21, 2025
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Reply from Peter Cox

Rachel, It's always amazing to hear that we have been successful in our goal of providing our customers with the best possible experience. Thank you very much for taking the time to review our service. Your comments will be shared with Shannon, Shane, Andy and the entire team. Thank you.

Rated 5 out of 5 stars

A job well done!!…

They provided an excellent service from start to finish. The staff were all very efficient and professional. They gave above and beyond. Special mention must be made about Gary Bayne and Colin who worked on the job. I would not hesitate to use them again and highly recommend them.

April 7, 2025
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Reply from Peter Cox

Coatricia, thank you very much for your review. It is great to hear you enjoyed your experience with us and to hear your kind words of appreciation for Gary, Colin and the team. We always aim to go above and beyond for our customers and are pleased this was reflected in the service you received. We will ensure your feedback is shared with all involved. Thank you.

Rated 5 out of 5 stars

Very helpful and professional from…

Very helpful and professional from survey to treatment.

April 10, 2025
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Reply from Peter Cox

Edward, thank you very much for your review. We're delighted to hear that you were happy with the level of service provided. We'll be sure to pass on the kind words to all involved. Thank you.

Rated 5 out of 5 stars

Kennan Priddey and Andy Coleman excel

Kennan Priddey and Andy Coleman are highly recommended. Their persistence and customer focus were excellent in helping find a good practical solution to a non standard problem.
They did not rush to just give a bulk standard solution. They really got to understand the issue and then find the best cost effective solution.

Cannot express enough how supported they made ne feel and confident we would wolve it.

April 10, 2025
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Reply from Peter Cox

Hello, we are so happy to hear you enjoyed your experience with us and very grateful for your feedback, it means a lot to us. Keenan and Andy will be delighted to receive your comments. Thank you very much.

Rated 5 out of 5 stars

Installation of Helifix reinforcement…

Installation of Helifix reinforcement bars and replastering.
Office staff were very helpful, were happy to answer any questions.
Site inspection was carried out with dilligence.
Works were completed on time, no mess left behind.
Could not have gone better.

April 7, 2025
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Reply from Peter Cox

Mr Gee, we are happy to hear that our team provided you with 5-star service and very grateful that you took the time to share your feedback with us. The team will be thrilled to receive the great feedback. Thank you very much.

Rated 5 out of 5 stars

Amazing Edinburgh team

Peter Cox Edinburgh (Toni, Stefan, Brian and Scott) did an absolutely amazing job at guiding me through the process, surveying the property twice and getting the quote and job organised and done. I was dreading this part of our basement renovation and having not gone far at all with the London office, I nearly gave up. It was all thanks to Toni that I continued to pursue this and Stefan’s survey was very detailed and put me at ease with what was involved. Brian and Scott completed the work in 3 days, no details spared and left the property in great condition, they even helped our electrician! If you live in Edinburgh and need damp proofing done, please get in touch with them, they are an ace team!

April 7, 2025
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Reply from Peter Cox

N Wallace, thank you very much for the great review! It is our pleasure to provide the best possible service to our customers and it is wonderful to hear that this commitment was reflected in your visit. Your comments will be passed onto Toni, Stefan, Brian and Scott, they will be delighted to receive your feedback. Thank you.

Rated 5 out of 5 stars
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Reply from Peter Cox

Sally, we are very grateful that you took the time to share your feedback with us and happy to hear that our team provided you with 5-star service. We will be sure to pass onto the team. Thank you.

Rated 5 out of 5 stars

Billy Vernon-Hamilton did a thorough job

Billy Vernon-Hamilton did a thorough job treating our small attic space for woodworm even though he had to climb inside on his knees.
He was very friendly and a good communicator.
Thank you Billy!

March 28, 2025
Unprompted review
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Reply from Peter Cox

Hello Geoff, thank you for your 5-star review. We are happy to hear that you enjoyed your experience with us and lovely to hear your kind words of appreciation for Billy who will be thrilled to receive your feedback. Thank you.

Rated 5 out of 5 stars

Peter Cox have just completed our new…

Peter Cox have just completed our new damp proof installation, At all times we have found all the staff to be professional and friendly!
Nigel and a colleague did the survey and explained what work was needed to be undertaken, upon agreeing the cost a start date was booked. Any further contact with the office was dealt with by Claire in a very pleasant manner. John did the first part removing the skirting boards and doing the actual damp proof installation. Next came Andy the plasterer, who did an excellent job. Finally Rob came to reinstate the skirting boards and completed the job. At all times the tradesmen treated my property as if it was their own with all the care required. At all stages they cleaned up after themselves! All in all a very positive installation.
Derek D

March 26, 2025
Unprompted review
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Reply from Peter Cox

Derek, Thank you for your detailed review of our service. It means a lot to us that you have taken the time to share your feedback with us and the rest of our community. We do all we can to provide our customers with the best possible service and your review has made our day! We will ensure your comments are shared with Nigel, Claire, John, Andy, Rob and the entire team, they will be delighted to receive the wonderful feedback. Thank you very much.

Rated 5 out of 5 stars

Excellent damp course

We had our damp course complete, Claire made the whole experience so easy to arrange and everything was completed very quickly. Gareth did the survey and was very helpful, Jo and Rob completed the job whilst we were at work and made everything really simple. We couldn’t recommend Peter cox enough. Thank you so much.

March 20, 2025
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Reply from Peter Cox

Jacob, thank you very much the great review. We are delighted to hear that you enjoyed your experience and that you would be happy to recommend us! Claire, Gareth, Jo and Rob will be delighted to receive your feedback. Thank you.

Rated 5 out of 5 stars

Peter Cox are ae a hard working efficient team.

Everyone involved has been considerate and helpful and the work has been carried out both quickly and efficiently. Any questions that I have had since final payment have been addressed.

March 26, 2025
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Reply from Peter Cox

Mrs Pollit, thank you very much for your review. It is great to hear you enjoyed your experience with us and to hear your kind words of appreciation for our team. We will ensure your feedback is shared with them all. Thank you.

Rated 4 out of 5 stars

Efficient

Everything went smoothly and professionally

March 21, 2025
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Reply from Peter Cox

Brian, thank you very much for sharing your feedback with us. We are pleased you were happy with the service provided and we will pass on your comments to the team.

Rated 5 out of 5 stars

Vance …

Vance who was assigned this job arrived on time and started work immediately explained to me what he would be doing and how and kept me informed of progress as the day went along. Vance was very polite and thorough and he did a great job worked hard and was respectful of property and surroundings as well as tidying up after himself and taking care to minimise disruption.

March 21, 2025
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Reply from Peter Cox

Anne Marie, thank you so much for the great review! We are happy to hear you had a great experience with us and Vance will be absolutely thrilled with your feedback. We will make sure that he receives the recognition he deserves! Thank you.

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