PETER HAHN Reviews 

Posted a return on the 29 November. Heard nothing so emailed Peter Hahn on the 13.12.23 to ask if it had arrived. The response didn’t address my question and also I was told that they are currently doing their annual ‘stock taking’. They can’t account for my item until this has been done and they can’t process a refund until after 02.01.2023. This is wholly unacceptable. Peter Hahn has stopped serving the customer to do stock taking. They have effectively shut the shop, without notice or any forewarning. My money is being held hostage to this process. I have been told to wait for five weeks for a refund! The apology given is not accepted as you as a company were fully aware of your ‘annual stocktaking’. Peter Hahn, give me my money back!

I would give 0 stars if possible. Items ordered in August 2023 &
charged for immediately were not received by November. Chased by email in November & received Emails with apologies saying goods out of stock (clearly showed in stock when ordering online). Refund promised & then promised again after 2 weeks. When refund still not received I contacted Credit card company who are following this up as a Disputed Transaction.Shocking service from a company which sends glossy catalogues - advertises in weekend supplements & promises “5 star
Satisfaction Guaranteed “ I wish I had read reviews before ordering- clearly not the business they used to be.

I am also still awaiting my query to be dealt with and no one seem to respond now after several emails. The item that was out of stock since September order now been “apparently sent” to me- in November now, my address details never were confirmed or checked with me if i still need this item, money withdrawn from account and of course i have not received it as address was not correct or mine at all for this matter. I am now gonna go to my bank to say i was charged without my consent and if they don't refund me i will report as a theft as thats what this is !
Appalling service, i am done waiting.

I am utterly disgusted at this company as I have been waiting 18 days for a refund for a pair of boots which I returned. I have spoken to their agents several times but no one seems to know what is happening. I have received two emails telling me to contact my bank because they have already refunded me but this us untrue. Other agents tell me that they are dealing with my refund urgently but nothing happens. They promise to ring back or email me but this does not happen. I cannot afford to lose £165 and I will never order from this company again.

I ordered an item on 1 Oct 2023, I received nothing for 4 weeks. I phoned and the agent said that there is stock, something is strange, but I will not receive my product until 11 Feb 2024!

Poor customer service, terrible logistics and poor communications (they did not mention this delivery date by email.)

Save your self time and go to another company

I ordered goods in August which I received. Value of goods was £214. My credit card was charged twice. Despite trying to phone several times, no one answers, several e mails nothing happened. In desperation I contacted my Credit Card company and they refunded my money. Would never deal with this company again, they are a disgrace.

I ordered 2 pairs of trousers on 19 Aug 23. They didn’t arrive, so I requested a refund in October. It is now 19 November and no refund despite several phone calls to customer service. Very disappointing service.

I ordered a pair of Gabor women's moccasins then I read the negative reviews and wished I hadn't placed my order. I thought about cancelling the order and I'm really pleased I didn't! The shoes arrived within 2 weeks of ordering and they're really lovely, perfect sizing (I am a 4.5 UK, it's not always easy to get half sizes) and I hadn't been able to find the shoes elsewhere. Very pleased with my purchase, the only reason I haven't given it a 5* rating was because it did take 2 weeks, but I guess it's just because we're so usd to receiving goods within a week now.

I ordered a ladies pants from the German site 2 weeks ago, and I have not heard back from them. I have sent 3 emails and no reply, phoned did not want to know what bad customer service I have bought quite a lot of clothes and the company were very good but something has changed.
Terry Hipwell

I had to return the Gabor boots I purchased from Peter Hahn within 6 months of use. The heel collapsed and the boots began to leak. Because of the inferior construction (They cost £165.00GBP), I was unable to resole or repair them. The cobbler I use encouraged me to complain as he thought they were shoddily made.
Nearly 4 months on after returning the boots, the customer services team have accepted fault but I am still o nearer to receiving a refund. I fear my next option is to send a solicitors letter.
Don't touch this lot with a barge pole!!!

An order placed on August 7th took until November 6th to arrive. It was promised by October 23rd - so a long time to wait anyway but then significantly late. No active communication from the company. Those answering calls range from friendly but ineffective to dismissively indifferent. I won’t be using again. Very poor service. They need a re- think on modern customer service & expectation and to remember that other companies do this better.

Follow up from my previous reviews. I have now received the full refund. I now believe the problem was initially caused by a major IT upgrade, time will tell.
One thing that hasn’t changed is quality of their products, my wife will still buy from them.

Waiting for a refund since sept 1. Many emails and calls from me. Peter Hahn sent me an email on sept 1 confirmation a refund would be made. They also called me a few days later to say same. An email arrived Oct 11 saying 'you will have received your refund by now, we have chased this up with our Finance Dept'. However.....it is now November 8 and NO REFUND. I have since sent emails stating this, I get an automatic email reponse saying they will follow up in 48 hours ..... but as on previous occasions, they never do follow up. This company is a nightmare to deal with - they have a very glossy website and some very nice items, but it is not unusual to order something which shows 'in stock' and then, 2-3 weeks later, be told the item is no longer in stock and they don't know if or when it will be. Avoid. I will no longer give them the benefit of the doubt - there is something seriously wrong. Maybe cash flow. Whatever, it is not worth the pain.

Placed an order on 12/10/23 and was advised it would arrive by 23/10/23. It didn’t arrive - when I rang I was told it would arrive by the beginning of November. It still hasn’t arrived - I’ve now been told 3rd December. This company obviously takes orders for goods they clearly DO NOT have in stock. People who answer their phone are not helpful.

Still waiting months later for a refund for a necklace that never arrived. Kept getting a response saying ‘please bear with us as we change over our systems’
Used to be a good company not sure why they have turned into TOTAL THIEVES AND CON MERCHANTS
And they STILL send out their magazines, got one yesterday.

Returned an item with proof of postage. Still haven’t received refund of £134.00 nearly a month later. No communication from the company, other than when I’ve chased them. Appalling customer service.
Also, they do no offer a replacement service, so if item doesn’t fit, you have to return, wait for refund before you can then reorder.
I would not use them ever again. Still want my money back.

I bought some shoes a month ago for £150. After 2 weeks a random pair of trainers turned up and I had no offer to receive the correct pair. The company told me they arranged a courier to pick them up (without me asking), so I waited in and no collection happened.. waste of time. I’m still waiting for my refund today, no apologies or compensation, no confirmation they’ve received the item back.

It took three phone calls and 20 days for my returned goods to be refunded. I was told some credit cards take longer than others to receive a refund but they couldn’t name which credit cards this applied to. I have no confidence in making further purchases.

Still waiting for a refund for an item ordered on 30 AUGUST which was never despatched. Tried numerous emails and phone calls to no avail. Contacted my bank too but no response from them either. Left a message on the Martin Lewis site in an attempt to establish if Peter Hahn are in trouble financially. Can’t see how when they have customers money for nothing. Terrible state of affairs.

Ordered on the 30 August, they took my money, followed up on the 9th Sept as no delivery info. Customer service said they had referred it head office, followed up again on the 19th September they said it was still with German head office, phoned a few days later I asked for my money back they said they could only refer an enquiry. goods finally arrived 9th October sent them straight back and have received a refund. WIll never use this company again, awful customer service.