PETER HAHN Reviews 

I am a customer for many years now and I always enjoy shopping at Peter Hahn UK. If sometimes, I needed a refund, Ph's Customer Service Team has always been responsive and professional. Normally you can expect to wait more than 8 days for any delivery in the UK....yes, indeed, delivery service needs to improve. Top clothing labels, expensive but worth purchasing.

Excellent choice of European labels. Long wait for delivery though without any communication during the intervening period. Would have appreciated email update say at point of dispatch.

Scored 4 stars instead of 5 only because delivery is very slow, usually 10 days to arrive.

Although there was delay in receiving my slippers, they arrived just in time for the colder weather. Both sturdy and smart looking pair as well as comfortable and am pleased with them.

Expensive although there are often offers. Delivery is slow by modern standards but that doesn’t worry me. What I like best is the quality. I’ve bought a few really good items that I expect to wear a lot. Sustainable materials too so that’s good.

Read all negative reviews but my friend has never had a problem so I just ordered my first dress. It came within 10 days and was wrapped beautifully and the dress is amazing. I called customer service to see when it would arrive and I found them to be really lovely. I think if you want the superior brands they offer and high quality goods you need to wait a little longer than usual but that’s ok. Great job Peter Hahn. Thanks 🙏

Ordered 16th July supposed to be in stock Did not arrive as promised and when I called told would be delivered in 10 days so I asked to cancel but was told I could not as it had been dispatched (10 days in post?). Arrived after 7 days in different colour so I called as was told either I had ordered wrong or they had sent out the incorrect so I could send back for refund and re order but would have to pay again. The colour they sent isn’t shown on their website so I guess it wasn’t me who got it wrong. They really do not seem interested in customers so I won’t be ordering anything else from this company

I placed an order for a pair of boots. I received no confirmation email or order number. I emailed Peter Hahn and they asked me to confirm my billing address. Still no order number and I now see they have taken 2 payments from my credit card and not one. Extremely unhappy and will be asking for a refund or ordering charge back from credit card company. I'll never use this company again

Peter Hahn is deliberately misleading their customers, after 3 weeks waiting for my order, I was told after contacting them that my order had been processed, this means nothing.

Ordered 18/06/21
Processed 22/06/21 ????
Despatched 05/07/21 (17 days after my order!)

09/07/21, still not received into the UK, no information on the tracking yet!

I just want to be informed, not deliberately misled.

I ordered items 3 weeks ago so I suppose coming from Germany not too bad. What I think is wrong it says Peter Hahn Uk. For my item it said in stock . Another item not in stock. I assumed in stock meant in the Uk. The company should state very clearly that your item is not in Uk it is in Germany and will take minimum 4 weeks. They never bother to get in touch with an update either. Will never order again. I have cancelled my order but I’m sure I will be told it’s too late. We have such good service and products in the Uk I’m so angry I bothered to place my order with this company .

Placed an order for a pair of shoes at the end of May, I am still waiting, they have kept me informed as to time, at first beginning of July now end of July, but they do not state what the delay is. Such a shame I won't order from them again, love the styles but not the wait.

I'm sorry I didn't read the reviews before buying. I have already waited 3 weeks and no email about dispatch or delays. The website doesn't tell you the goods come from Germany, its not possible to have account tracking until you have received your first order, they take your money immediately you order, way before dispatch. Don't buy from them - not the standards i expect from reputable online retailers.
Concerning the response from PeterHahn that'Please be assured, we do not charge for items until we have dispatched them from our warehouse" This is just not true, so do customer services not know what is going on in their own company? ordered on June 18th, money taken on June 22nd and confirmation from customer services that the parcel was dispatched on July 5th,
. So the delay between 18th and July 5th was not 'beyond their control' as all items were in stock, and the money was taken 8 days before dispatch.

Placed an order on 28 May and I’m still waiting for half the items. Very, very poor communication from Peter Hahn, I’ve had to phone them twice to try and find out what’s going on. They used to be a good company but that is no longer the case. Because they are so bad and the waiting time for goods is unacceptable I think it’s time they ceased trading in the UK. I shall not be buying anything else from them.

I placed my order on the 19/06/21 and received it today (01/07/21). I expected a delay because I know that it had to come from Germany (Brexit etc?), so whilst delivery takes longer than most companies, it wasn't too bad. The item I ordered (Emilia Lay Tunic) is gorgeous and very good quality. I contacted Customer Services about two days ago for an update, and I received a swift response (within 24 hours). So, all in all, a positive experience.

I had used Peter Hahn very successfully for years. No longer. Unacceptable delays in delivery, only part of an order received and, even worse, weeks before refunds paid. Never again.

As previous reviews (I wish I had read them first) items ordered take 16 to 21 days. They have refunded my postage after I complained I failed to see why I should pay for something to take that long. They should make clear on the website the items come from Germany and the delivery timescale. You only see this of you read delivery from the menu.

I had stopped using this company because any returns sent back took weeks and weeks to get money back.
I curcumed to to pair of trousers l liked , but unfortunately didn't fit, returned. After over two weeks of not having a notice l rang them , said they must be still in warehouse, within three days the money was credited, wonder how long they would have sat on item if l had not phoned .

Ordered ladies shoes English size 10. Money taken from my account almost immediately. 2 weeks later heard nothing; called customer services and was told that "there was a back-log in Dover Port"; days later still no shoes so I called Dover to be told that, "There are no back-logs in Dover Port". Called customer services to be told, "it takes several weeks for all deliveries from Germany". "Why"? I asked; no sensible answer offered. Well they eventually arrived, a size too small. The customer service guy then wanted to argue that size 44 European is 9.5 UK ! Well that was never the case, I have many shoes from Germany and Italy all size 44. So 2 weeks ago the afore mentioned £125 shoes were returned but guess what ? no mention of refund or receipt of shoes back at Peter Hann........... never again.

I received what I thought was my order of three items, when I opened the box it was empty, when telephoning Peter Hahn about this I was told I was one of many, there had been a problem at the warehouse. One week further on no letter from Peter Hahn informing me when I would be receiving my goods. Absolutely diabolical service, I suppose the pandemic would be the reason for no communication even though they have £230 of my money.