PETER HAHN Reviews 

Efficient, swift service, returns managed well, and excellent friendly service if one needs to telephone. Have used this company for years and will continue!

This is in a class by itself, the slightest internet shop I bought items from!

I almost thought the German Ambiente Direct is unbeatable with the worst customer service ever, but it turns out, the Peter Hahn and is Finnish customer service is truly a winner. My daughter, just 18, but living independently, ordered weeks ago a present, a men's turtleneck sweater (for a christmas present). I promised to sponsor her, so we ordered a bill to directly to my address. everything was fine. Then we heard the sweater was not currently available, but could be delivered by Christmas. Ok. Next we got a letter asking a signature with a social security number. That was ok, and my daughter signed. Several weeks went. We got again a second letter asking a signature with a social security number. I tried to contact customer service asking are they sure, they haven't received the first one. Customer service blamed Finnish Post Office, although the mistake could be as well theirs. My daughter signed a second letter, but then accidentally Finnish Post Office went to strike so no mail is currently delivered in this country. I contacted again couple times customer service whether the signature could be scanned and sent by email - without any return. The only answer I got, that they won't be delivering the item since the billing address is not the official one. What the heck, then just change it to an official one: of course bill could be delivered to my daughter instead of delivering it to me, mom. The whole attitude was blaming the customer or the post office, not giving the advice asked. I realised with this kind of unorganised service it is almost 100% sure the item won't be coming by Christmas and the customer service just doesn't even bother to tell why. How come any company in current world can serve people this way, by loosing signatures and social security codes in mail instead of providing people comfortable, secure and easy way to get what they want by credit cards, paypal, etc. Luckily I got immediately what I wanted from another modern webstore, will be delivered in couple days by UPS. Argh, if you want a bad day, spend it with Peter Hahn. It is a pity, since the some of the products are fine, if only you succeed to get one.

The website is not updated, so you can easily order items that are sold out and not be aware of it. I had to contact their customer service after 2 weeks, wondering where my order was. I got a very sharp, almost rude, reply that i was on the waiting list for the next 2 months. This is just ridiculous, who wants to wait 2 months for the minute possibility that another customer might return precisely the item you want??? Will not place an order with them again!