Peters Billiards & Home Reviews 

625
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Knowledgeable sales person(Scott Mullin) which worked with me on all of my recent purchases for our organization. He was extremely helpful and truly interested in what we were doing made the whole pro... See more

Rated 5 out of 5 stars

We were greeted right away when we entered and offered popcorn (a personal favorite). Sales staff checked in as we browsed the store. Rhonda was extremely helpful when we found a chair we were interes... See more

Rated 5 out of 5 stars

We recently (over past 6 months) purchased stools for our kitchen island, two Strssless chairs, some unique end tables and a painting from Peter’s. We received wonderful assistance with each purchase,... See more

Company replied

Rated 5 out of 5 stars

Sales to delivery was a great experience. All of our questions were answered and we got the products that best suited our home. my wife met the delivery people and they took extra time setting up ou... See more

Company details

  1. Furniture Store

Written by the company

Premier retailer of game room and home furnishings. Featuring kitchen and bar stools, patio furniture, sofas and sectionals, pool tables, theater seating, arcade games, artwork, bars and entertainment centers, massage chairs, classic games and much more.


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4.9

Excellent

TrustScore 5 out of 5

625 reviews

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4.9

All reviews

(625)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

LOVE, LOVE, LOVE Peters Billiards!!

After driving by Peters Billiards for years, I finally had a reason to stop in and purchase bar stools for my kitchen!
I have a few home improvement projects (kitchen, family room, bathroom remodels, etc.) going on simultaneously and bit off more than I can chew, as everything that can go wrong has gone wrong!
The only thing that was seamless and has gone smoothly was my dealing with Peters Billiards. The people that I worked with at Peters were so attentive, knowledgeable and professional! My five custom bar stools arrived two weeks ahead of schedule and were promptly delivered by two friendly gents. The high quality stools are very comfortable and look great in my kitchen!
This emailed review request is the first and only follow-up I've received regarding Peters Billiards since my January delivery. Having been in sales and marketing roles my entire career, I consider the lack of follow-up with a simple thank you note a missed opportunity for Peters to encourage further purchases by me and referrals to family and friends.
Peters Billiards offers so much more than bar stools. Stop in sometime- you'll be glad you did!

April 12, 2021
Rated 5 out of 5 stars

Pleasurable experience

I saw an air hockey table online and called to confirm they had one in stock. Luckily, they were able to schedule delivery in just a few days. The installation team was friendly and accommodating too.

April 12, 2021
Rated 5 out of 5 stars

Peters Billiards is a wonderful store

Peters Billiards is a wonderful store! We find them to be very customer focused and we were extremely happy with the great products they offered as well. We made a purchase of an air hockey table and ping pong conversion kit- and we couldn't be happier with the quality of product, but also the delivery, installation, and overall customer service. Thank you!

April 12, 2021
Rated 5 out of 5 stars

Great Customer Service Experience

We ordered a liquor/wine cabinet and were absolutely thrilled with the customer service that we received. The ease of communication exceeded my expectations. A person always answered the phone-no recordings. They were always efficient in tracking the order and following through with what they promised. We ordered it in the middle of the Covid crisis and the cabinet order process went smoothly. The delivery men were very competent as well as a follow-up service call. We had such a positive experience with Peter's Billiards that we look forward to making future purchases there.

April 12, 2021
Rated 4 out of 5 stars

I worked with Krista Peterson for…

I worked with Krista Peterson for everything. She was honest, polite and professional to work with. I had demands that some companies/people get uncomfortable with, but she did great. The only negative is the so called white glove service. When the game was delivered and installed no one checked to ensure it worked properly. Then a few days later one part broke and took a while to service. They had to get the part from the manufacturer, which took time which is out of their control. Overall, dry satisfied.

April 12, 2021
Rated 5 out of 5 stars

Peters Billiards is THE Best

Peters Billiards is THE Best! They have an awesome, honest, high quality staff with top-notch products. 5 star unsolicited review. Highly recommend.

April 11, 2021
Rated 4 out of 5 stars

Helpful, nice and easy.

I had excellent and friendly service in store while I shopped. No pressure was put on me and they gave great suggestions and info all the while giving me plenty of space to wander. Installation was quick (just over an hour) and professional. I am very happy with my pool table! The only reason I docked a star is that one of the two men who delivered and installed the table spent much of the time not wearing his mask (this being during a COVID surge). I’m not particularly at risk and they were otherwise great but that isn’t the best look. Regardless, highly recommended.

December 26, 2020
Rated 5 out of 5 stars

Thank you

Thank you. We love our new threater chairs. Took a awhile to get them but worth the wait. Jeff our sales person was very friendly and helpful. The delivery scheduler was quick to get us the chairs when they did arrive and delivery guys were friendly and did a great job getting the chairs in the exact spot where I wanted them. Again Thank you.

December 25, 2020
Rated 5 out of 5 stars

Pinball Machine

This is the second pinball machine I have purchased from Peters Billards.
Another awesome experience, just as the first purchase was.
Delivery guys were excellent too. On time and they removed their shoes!

December 23, 2020

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