Pethardware is a super professional shop. The materials are very high quality, the customer support is more than friendly and does an excellent job and the shipping is faster than average. It is a lo... See more
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See what reviewers are saying
have been using Pet Hardware for 2 years now. Quick dispatch and acceptable quality. There is room to improve, especially the rose gold side release buckle. In the last 2 orders, we received qui... See more
I've used this company a few times now and always been pleased with both the quality of the products and the level of service. For my last order I experienced a modest problem with the courier company... See more
Company replied
I've bought six times over the past 7 years. When I first stumbled upon them, I didn't think it would be economical to buy so far away (shipping, import duty). But, I could never find the same thi... See more
Company replied
Company details
Written by the company
Pethardware is an online shop offering the largest selection of high-quality hardware components for pet accessories and leather crafting. Our extensive range includes snap hooks, saddlery rings, D-rings, rivets, buckles, loops, spikes, triglides, swivels, and side release buckles. Whether you're a hobbyist or a professional, we provide durable, reliable products to meet all your crafting needs, backed by fast shipping and excellent customer service.
Contact info
Grymovská 256/1a, 750 02, Přerov, Czech Republic
- +420 601 120 181
- info@pethardware.com
- www.pethardware.com
4.3
Excellent
452 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Be VERY careful with your personal…
Be VERY careful with your personal information when purchasing from this online store. This company doesn’t value their customer’s needs nor do they handle privacy issues well. Poor customer service overall. Thankfully, there are safer sites for Canadians to shop for gear hardware.
January 7, 2026
Unprompted review
Reply from Pet Hardware®
Hi Ameer,
thank you for sharing your concerns. We take customer privacy and support quality very seriously.
We’re currently unable to locate an order or support case under the name shown here, which can sometimes differ from the name used at checkout. We’d really like to investigate this properly and address what happened.
Please contact us via our official support channel and include either your order number or the email used for the purchase (please don’t post personal details publicly on Trustpilot). Once we have that, we’ll review the case and respond quickly.
If your concern is specifically about a privacy issue, please describe what information you believe was mishandled and when it occurred so we can escalate it to the appropriate team immediately.
Thank you,
Josef
Great customer service
I've used this company a few times now and always been pleased with both the quality of the products and the level of service. For my last order I experienced a modest problem with the courier company seeking an additional payment for tax that I had already paid. Marta from the company was tenacious in getting it resolved for me, a sure sign of a company that values customer service.
April 24, 2025
Unprompted review
Reply from Pet Hardware®
Thank you so much for your kind words - and for being a returning customer 😊 We're really happy to hear that you're satisfied with both our products and service. And yes, Marta is an absolute superstar.
It means a lot to us to know that even when things don’t go perfectly (thanks, couriers!), we can step in and make it right. We're here anytime you need us - and we truly appreciate your trust.
Great selection & prices (even if you're in the US)
I've bought six times over the past 7 years. When I first stumbled upon them, I didn't think it would be economical to buy so far away (shipping, import duty). But, I could never find the same things cheaper in the US. If you buy 1-2 things in low quantity, it costs about the same as domestically. But, larger quantities I couldn't find for a lower price. (I might find someone selling 1-2 things at the same price, but then I have to find everything else somewhere else. It's nice to have everything in one place AND the right price.). I've placed 3 large orders. With volume discounts at the product level, and discount on the order level (and the consolidated shipping of one order), it comes out very well.
Payment from the US is easy. Paypal, credit card, bank wire xfer. The US exempts the first $800 (includes shipping) from import duty (pre-Trump. Not sure what's happening now.). That's called "de minimis" Above $800, it is (was?) 4-5% duty. So, from $1 to $800 you save money on consolidated shipping and volume discounts on each product. At $800 you get hit with 4-5%. At $1000 (not including shipping) you get 3% back from PH. You start getting larger volume discounts on each item. So, you want to be under $800 (cost and shipping), or go a bit more than that to start saving more.
I'm really thankful for finding them. I'm doing some things I wouldn't be doing if I hadn't. (It was just too tedious trying to find everything domestically. Having a full menu of choices was a relief.
January 16, 2025
Unprompted review
Reply from Pet Hardware®
Thank you so much for taking the time to share your experience - your message truly means a lot to us.
We’re incredibly grateful to have been part of your creative journey over the past 7 years. It’s always our goal to offer not just good products, but also a smooth and supportive experience - so hearing that we’ve helped you save time, money, and maybe even a bit of frustration is the best feedback we could ask for.
We know international ordering can sometimes feel complicated, so it’s wonderful to hear that you found the process clear and worth it - and that having everything in one place has made a difference for you. We’ll keep working hard to make that even better.
Thank you again for your loyalty and trust - and for building great things with our hardware. We’re honored to be a small part of it.
Very beautiful quality and super fast…
Very beautiful quality and super fast shipping to the USA. Thank you so much.
December 2, 2024
Unprompted review
Reply from Pet Hardware®
Thank you for your kind words. We're thrilled to hear you're happy with the quality and speed of shipping to the USA. It means a lot to us. If you ever need anything else, we're here to help.
Top quality merchandise
Top quality merchandise, reliable company to deal with!
November 15, 2024
Unprompted review
Reply from Pet Hardware®
Thank you for your kind words. We're thrilled to hear you're happy with the quality of our products and our reliability. It's always a pleasure working with you.
The best service!
Personalized attention from the company's own CEO, absolutely fast speed, full understanding of the client's circumstances
November 6, 2024
Reply from Pet Hardware®
Thank you for such wonderful feedback. We’re thrilled to hear that our personalized approach and commitment to understanding your needs made a difference. It’s our pleasure to provide service that feels close and genuinely attentive.
Love this company
Love this company! Great supplies at a great price and the shipping is always super fast too! 👏💖😀🐶⭐️⭐️⭐️⭐️⭐️
August 8, 2024
Reply from Pet Hardware®
Thank you so much for your kind words! We're thrilled that you're happy with our products, prices, and speedy shipping. Your support means the world to us, and we look forward to serving you again soon!
All perfect!
February 26, 2024
Great service and products
November 29, 2023
Hidden costs and delays
Guys we placed a 2.5k order but it's not been delivered and your carrier now wants to add vat and some extra charges not detailed at order
You were already more than our current supplier but quoted a much quicker time for delivery
We provided our eori number and it doesn't look like you gave this the carrier
We've asked you to sort this and your just not sorting it out please can you do this asap as the order is very late
We cannot do your job for you on shipping and dealing with ups which is like nailing jelly to a wall
Why don't you respond and sort this please
Please help urgently
October 1, 2023
Unprompted review
Reply from Pet Hardware®
We apologise for any inconvenience you've experienced with your recent order. Our customer support team has been in constant contact with you via chat and email to resolve this issue. We understand your frustration with the delay and additional charges from the carrier.
Regarding the EORI number, we have provided the carrier with the information you provided; however, it appears that there was an error in the number you provided. There was a missing digit '5' in your EORI number which made it invalid. We've contacted the carrier to correct this error, but it may take some time for them to respond.
We understand that shipping issues can be frustrating and we're doing our best to resolve this situation as quickly as possible. Thank you for your patience.
Dissatisfied customer!
If you are considering doing business with Pet Hardware, my advice would be - DON'T! I was fooled by their nice website and made a bulk order. When it arrived, I was extremely disappointed by how poor the quality was of the items. There was no way I could use such rubbish products with my business. I sent the items back as per their refund policy, but instead of getting a refund, they just sent the items back to me. So not only am I out of pocket for buying the hardware that I can't use, I'm now even more out of pocket paying for return shipping that came straight back to me. I don't believe this company has any intention of honouring it's 'refund policy.' I certainly won't be doing business with this company again and would advise anyone thinking of doing so to do at your own risk. Definitely don't make a bulk order before seeing the 'quality' of their products
May 26, 2023
Unprompted review
Reply from Pet Hardware®
Thank you for your feedback regarding our store. First of all, we would like to apologize for the inconvenience. This situation is undoubtedly frustrating and in no way reflects the normal return process.
Our return policy includes a full and hassle-free refund for all customers in a similar situation to yours. I have reviewed your case and found that your return has not yet been received by us.
My colleague sent you an email on 6/6/2023 asking you to send us the tracking number of your shipment so that she could verify the situation. Unfortunately, she has not received a response from you. You have continued to not communicate with us in any way and have not provided us with any information regarding your return.
We apologize for the whole situation, but please understand that if we don't receive the goods back, we can't even refund them. We hope to regain your trust and provide you with a better experience in the future.
I ordered $40 worth of stuff and got a…
I ordered $40 worth of stuff and got a duty bill from UPS for $651.81 in February. Still fighting to get my money back and we are in april now.
March 1, 2023
Unprompted review
Reply from Pet Hardware®
We apologize for the inconvenience. Your order was incorrectly assessed duty by the carrier. We have informed the carrier about this problem, but have not received a response. The colleague did not keep track of the response time and the whole situation dragged on for a long time. We apologize for these problems. Since it is not possible to arrange a repair with the carrier, we will refund the money to you of course.
I would not recommend
I would not recommend! Terrible customer service. I wasn’t aware of customs tax as I d never ordered from abroad before. Everything was also in English, not highlighting that it could be taxed either!
Sent numerous emails and telephoned which initially I was told would be answered in minutes. It was not. Still waiting on if I can return my products without incurring more customs charges upon returning! Absolutely no response! No doubt they’ll argue it’s over the 14 day return period next!
Avoid avoid avoid! Read more reviews below, I wish I had.
April 17, 2023
Unprompted review
Reply from Pet Hardware®
Dear Melanie, We understand that customs assessments can be shocking to an inexperienced customer. Especially for UK customers who have been used to ordering from the EU without any charges. But this has changed after BREXIT. We have done our best to make UK customers aware of the new rules. That's why we've added a red flashing text to the last step of the order process, informing you that duty and tax will be calculated when you receive your goods. You had to confirm this text, otherwise, the order could not be completed. If you want to return the goods, you really do have to pay the duty again. My colleague patiently wrote all this information to you in email communication. So it is not true that your questions went unanswered. We are sorry you had this experience. Believe us, we do our best to ensure that customers receive maximum information. We make mistakes, but in this case there really wasn't anything more we could have done.
Objective opinion based on facts
Objective opinion based on facts. A wide range of products at relatively good prices (there are exceptions). The big advantage is fast shipping and order handling - that's great. Customer service - terrible, long response time, infantile messages, constant change of mind and pretending that the products are perfect. Avoid! Metal Side Release Buckle - this is Chinese crap that breaks after a few weeks. We have complaints from clients every day (photo from tooday, we got used to it and have gallery full of photos like that :) ) - many people write this and the store ignores it completely and doesn't care about the quality of the product - it sells well so :). Watch out also for the O Ring - Rose Gold. Another Chinese product - it breaks easily. Weak glue. (up to max 10 kg dog). Webbings are great! Snap Hooks are good but around 10% jams when opening - I recommend testing before production. 3 * is a fair rating. I recommend increasing the quality of the customer service office and starting to be interested in the quality of products - listen to customers.
May 31, 2022
Unprompted review
Reply from Pet Hardware®
Dear Aniela,
we appreciate your feedback. I wish our satisfied customers would also write such detailed reviews. Of course, we are not happy that you are not satisfied with our products and services. As for customer support. Our average response time over the past year is within 24 hours, and that includes holidays and weekends when our customer support is not available. I would like to comment in more detail, unfortunately I could not find your orders. I do not know your billing information. I certainly recommend if you are unhappy with anything, please email info@pethardware.com directly and I will personally follow up to resolve your issues. Sincerely, Josef
Very helpful company with a good range…
Very helpful company with a good range of stock.
Deliveries on time.
November 16, 2022
Top notch quality
As always, flawless customer service and shipping, and top notch quality products!!
July 26, 2022
Happy with the delivery
May 4, 2022
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