When the tracking works it is great. Has a tendency to not give an accurate location when it finally connects. Connection can take a long time to actually connect.
Date of experience:
Quality: 3
Value for money: 3
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The information on this page is based solely on product reviews written by customers of PetLink via Trustpilot.
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0/10 do not recommend
Date of experience:
Quality: 1
Value for money: 1
I like the product because it lets me know in a few minutes that my pet is missing and shows me where he is. I wish it would also text me to look at the email. It would be faster in knowing my pet is gone. I have a Yorkie, for him the gps is very large on him. I wish it was smaller so it isn’t cumbersome.
Date of experience:
Quality: 5
Value for money: 5
Sets your mind at ease knowing you can find your dog if it gets out. Ours was a local runner we adopted, and she will be gone like a bullet if she gets out of backyard or off leash.
Quality: 4
Value for money: 4
It’s nice to have peace of mind if your fur baby accidentally get out.
Quality: 4
Value for money: 4
I received this GPS unit with a 1 month free trial. I liked it allot, unfortunately the PetLink site will not let me submit payment for my 1 year subscription. I've gotten several 'screenshot this and tech support is looking into it' via online all to zero success. How about you contact me, take my CC information and turn on the subscription. This concept seems to be way too complicated for PetLink and makes it impossible to use with my dog. PetLink you have my contact information JUST CALL and let me give you my money! Good Grief! So far the company has been extremely frustrating to deal with from a customer service perspective
Quality: 3
Value for money: 1
Great product and quality customer service backing it
Quality: 5
Value for money: 5
Sent back the PetLink GPS right after receiving. Spent $16.00 to do this with all info in box and all original packing, etc. Have not received a refund or a call regarding the refund although I have tried numerous times. Good luck if you change your mind on this item!
Quality: 2
Value for money: 2
Dont work with my phone! No choice but to give it a zero out of ten. Very disappointed.
Quality: 1
Value for money: 1
Don’t waste your money. It’s junk! Pictures show our dog miles away when I could see her in our yard.
Quality: 1
Value for money: 1
Unfortunately, the PetLink GPS collar did not work as advertised for us. The very first night we activated it, it sent multiple escape alerts even though our dog was safely at home. The alerts showed her in completely different locations miles away, when she was actually right where she was supposed to be. For a GPS tracker, accuracy is the entire point of the product. False alerts showing your dog miles away when they are sitting safely at home completely defeat the purpose and make it impossible to know whether an alert is real. PetLink later attributed the issue to the Energy Safe Zone/Wi-Fi connection, but our Wi-Fi was brand new and located right next to the dogs. We stopped using the collar after the first night because we simply couldn't trust the information it was providing. I purchased this for peace of mind and the safety of my dog, and unfortunately it had the opposite effect.
Quality: 1
Value for money: 1
Tell us where ellie is at
Quality: 5
Value for money: 5
This GPS cost $100 a year. You can get a GPS through Apple for free check it out.
Quality: 1
Value for money: 1
Battery life doesn’t last long enough, charge every week
Quality: 4
Value for money: 3
We are in open areas and GPS cuts off and doesn't properly track with AT&T. I already contacted and reported to CS
Quality: 2
Value for money: 2
Battery doesn't hold charge gps is off and dosent keep up with my dog. Dosent attach with velcro starp well to a hairy sog
Quality: 1
Value for money: 1
Wanted to love it, but it just doesn't track, and it's not responsive (takes forever for app to respond)
Quality: 5
Value for money: 5
Reply from PetLink
Hi KC, Thank you for your feedback. We are so sorry to hear that the app is slow and not tracking for you. This is not the experience we want you to have. We want to make this right. Please reach out to our support team at gps@petlink.net so we can look into these issues.
Awesome product for my lab/prynese mix, who of course, loves to wonder! The new app is slower than the old app at connecting with device. And it seems to have a delay. Overall great product.
Quality: 4
Value for money: 5
Useless. And zero accountability from seller
Quality: 1
Value for money: 1
Reply from PetLink
Hi William,
We are truly sorry to hear that your experience felt useless and that you felt let down by our support. This is not the standard of accountability or service we aim to provide.
We want to look into what went wrong and make things right. Please reach out to us directly at gps@petlink.net so our team can investigate.
Truly helpful and kind team! Great!
Quality: 5
Value for money: 5