Petplan Reviews 

Absolutely disgusting treatment for my poor dog. Not paying out! Stay away from this company at all costs

Further to my post and indeed asking you for NO MORE! Your response fakes the thought that you were not aware of your conduct! YOU KNOW EXACTLY AT ALL TIMES KNOW WHAT YOUR DOING. WHAT TRIPE! You make matters worse at every instance.

Don't insure your pet with this company Allianz and Petplan their averice is their only goal to keep healthy.

I have my dog insured since June 2022. I have never had a claim nor made use of the insurance (so I am the perfect customer - I pay and pay for nothing).

Suddenly in July 2023 my insurance price increased by 37% with no explanation. My reward for being their customer.

Considering the poor reviews - it makes more sense to save money and pay for any incidents yourself vs having pet insurance.

Pet insurance in the Netherlands (I've looked at a few of them) look like a scam. A great profitable business for the insurers, not so much for pets and their owners.

They do not credit the sanctioned claim amount. We have been paying premium for close to a year now, yet they have only sanctioned one claim and did not credit the amount to our account yet. Please make sure you read the policy well, as their T&C will exclude most of the obvious expenses. But most importantly, they will not reply when you ask for the claim money they said they will pay you.

I ordered Petplan for my two cats (59.46 euros per month) several months ago. Recently I uploaded three invoices (yearly vaccines,
medical consultancy and tooth), which were written to be included in this non-cheap insurance.
However, ZERO euro return.

I am not happy with it at all. Paid almost over 200-300 Euros for my cat's initial expenses like de-worming and vaccinations and also the castration and I only am getting back 32 Euros.

Unfortunately I bought a kitten roughly 6 months ago after 4 months he developed FIP. It was a terribly hard time, numinous visits to the vets. He was treated several times. Sadly after taking him to a recommended vets he had to be put to sleep. This was an awful time for me, if I hadn’t had Pet plan insurance, I would of had to use all my savings. Pet plan reimbursed me without any fuss. It was easy to claim and they were always kind and thoughtful if I needed any help. I’m about to get a new kitten in 2 weeks. I have just set up my new plan, just because they were brilliant with my much missed Babu. I would highly recommend Pet plan.

I am delighted with the exceptional service provided by Petplan in The Netherlands. Their comprehensive coverage, prompt claims processing, and compassionate customer support have not only given me peace of mind but also demonstrated a genuine commitment to the well-being of our furry family members. I highly recommend this insurer to fellow pet owners for their unwavering dedication to protecting our beloved dogs.

My dog had some wounds after scratching himself and I had to take him to the vet after some time when the wounds didn't close, and despite being on the plan for almost a year, my refund was denied because my dog had this problem " prior to the plan"... He hasn't had an open wound in almost a year.

Pay for nothing. If even vaccination of the pet is nothing covered.

Bad comms and service. Nothing is approved and or compensated. No telephone number on site. Looks dodgy

Changing the review, it took a time and it really annoyed me as I am waiting for further cures for my dog, but finally all was processed and all good. Thanks

They pay nothing in a year. Always have a reason to not paying the bill. DO NOT CHOOSE THEIR INSURANCE!

Unfortunately, the basic insurance never covers monthly/annual costs for control. I will cancel the insurance as soon as possible, as none of my bills this year and last year have been covered and they keep finding reasons not to pay them. I have had to pay over 1500 euros myself on top of the monthly costs that I already pay anyway. Pure rip-off. I have never been so dissatisfied with an insurance company. You'd better find another provider.

They pay for nothing. They perceive doctor’s notes only as proven diagnosis, even if it is an assumption of a medical issue that has to be diagnosed first.

They don’t cover castration either.

The website works bad. Resolution from declaration comes a month.

Unsubscribing now.

Well, Akari has been an expensive dog from the beginning and you have been always there backing us up. You could think that an insurance company is supposed to do that, and it is, but looking how the insurances for humans behave around, in my next like I will choose to be a dog in Holland.

We could recommend that service to dog owners in the Netherlands.
Petplan provides helpful assistance; they have simple website forms and a good communication style.

Thanks, Petplan.

Greeting from our pomeranian dog Bart =)

Terrible company. I have been woth them for more than 2 years. They never covered literally anything! The first 7 months that Mt dog had issues with her stomach they said that it's too early. The first 6 months we receive no coverage.
The rest of the time they covered no vaccinations,no visits, no medication from the vet. They say that they can cover us if an emergency appears. And even then, they don't cover the whole amount. Woth 30€ every month,I can save this amount myself and not waste my money like that. Ridiculous

From the moment we got our dog as a puppy, we insured him with Petplan also as an indication from our veterinarian. In the website you can clearly see what is and what is not insured in each package, as well as the additional coverage you can add.
Submitting the expense claims is done quickly and easily through the portal, very straightforward. The first time I had to submit the claims they were closed as there was one document missing, but I didn't receive this information on time. I reached out by phone to clarify and had a good customer service but had to resubmit the documents. However, on the second submission of the claims everything was handled quickly.

This insurance has been worth every euro so far and I would recommend Petplan!