I placed an online order to be delivered to my home for 3 items. Only 1 was delivered, even though the associated packing slip showed all 3. When I called customer service they were able to refund t... See more
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See what reviewers are saying
my first time ordering on line received order . The problem is about half of the 10 cans of dog food were badly dented the box it came in had no damage so they must have been packed this way.I would n... See more
I recently was expecting an order of Apoquel since I'd been communicating with customer service. I called back the next day and was told my card needed updating so it was never placed. If I hadn'... See more
I been going to pet smart for a very long time since I got my first dog and my experience has always been great starting with staff and customer service. When I go and ask for recommendations they al... See more
2.1
Poor
28 reviews
No history of asking for reviews
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I have had great experiences with order…
I have had great experiences with order online and pickup in store, orders are ready in a timely manner and have always been correct!
May 2, 2024
Unprompted review
Don’t buy any store gift cards to use online
I have purchased gift cards online at Petsmart .ca
However the phone app does not provide grooming service options .
I went online to purchase the gift cards and tried to redeem it for services the next day .
The website - not the phone app
Does not provide options to redeem your gift cards.
I called customer service and spoke to the supervisor and shee suggested Ipay for the full grooming service using my credit card?????
Why would I do that when I already purchased gift cards?????
Her response was they need to investigate why I am not able to make an online purchase with my gift card .
For the inconvenience she offered my $5 coupon when I spend $40???? What an insult !!!!
They put me thru to the grooming line then the grooming line says theyneed to put me thru to the store . When they put me thru the store manager / store leader “ Amy”. She refuses to listen to my complaint and when I asked for head office number or email she indicated they do not have one .
In conclusion. Do not purchase gift cards if you plan on making online purchases as the website does not have a field to put in your gift card information and pin .
This is a corporation with the worst website and it’s not user friendly!!!!
Fix it PetSmart - giving you a one star for the worse experience after spending 2 hours on the phone they asked me to come in to redeem my gift cards for services or products .
Updat: I went into PetSmart today to make a purchase and the gift cards did not work.
The manager indicated they will
Contact head office to advise them .
In the meantime . I spent another 2 hrs in the store to figure this out only to find out there is nothing they can do.
What a waste of time!!!
April 15, 2024
Unprompted review
Best job ever!
Petsmart is the best company I’ve ever worked for as far as a corporate job goes. I’ve been there three months now and I am very happy everyone really cares about the job. They’re doing there and each other.
April 14, 2024
Unprompted review
Owner of PetSmart is Shameful
When will PetSmart and their company heads, be held under investigation?
February 28, 2024
Unprompted review
We absolutely LOVE Petsmart
We absolutely LOVE Petsmart! I shop here often for my cats. The staff at Petsmart is always friendly, kind and wanting to help us. If they don't have an item in stock they will help find it or order it in. They will also take the time to write notes on your orders (say if you order through Doordash, they will say "say hi to your pets for us!) always super cute. Their prices are also unbeatable. Would highly recommend this store!
November 24, 2023
Unprompted review
PetSmart is my first choice for pet grooming
I just got my dog back from PetSmart and the groomers did an AMAZING job. They even gave him a little Halloween bandana! Every time we come here, they do a great job. My dog knows that they keep treats behind the desk and basically jumped onto the table with the treats. I would come here again and again. Everyone at PetSmart is so friendly and we are definitely going back there soon. The place we used to go to was expensive, took FOREVER, and never even did the job right. Then, a friend recommended PetSmart and we have been there ever since.
October 23, 2022
Unprompted review
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