Petstuffgalore Reviews 144

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great savings quick delivery. Will be back for my small animal needs. Many thanks

Rated 4 out of 5 stars

We ordered a fairly large animal flap as the small "kitty-sized," one we had would not allow a rather portly Jack Russell to pass through.It arrived as promised with installation instructions etc. How... See more

Rated 5 out of 5 stars

We were looking for a Feliway diffuser for cats. Most pet shops round us had no idea what we were taking about. I tried several companies on the internet but all but Pets Galore had vague delivery dat... See more

Rated 5 out of 5 stars

I bought six tunnel extensions for a cat flap - I shopped around and although I found similarly priced products elsewhere the postage costs were astronomical. Petstuffgalore posted all six for one low... See more

Company details

  1. Pet Store

Information provided by various external sources

We stock a huge range of pet supplies. Cat Flaps, Dog Flaps, Wafcol Dog Food, Vetbed, Barking Heads, Dog Loo and much more. Fast despatch with next day delivery available if required.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Site is easy to use and the shipment arrived ahead of schedule! Have already told others!

March 22, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent

Speedy delivery. Product arrived next day. Much cheaper then you can buy locally. Bargain!!

March 13, 2012
Unprompted review
Rated 3 out of 5 stars

Didn't get the service I paid for

Was very happy with the dog door once it arrived, but was disappointed that having paid for First Class 1-2 day delivery, I waited a week and when it arrived it was stamped 2nd class. This caused a lot of inconvenience as we had a new back door installed and hoped to have the dog flap when the fitter arrived. Now we are having to wait for it to be fitted.

I emailed the company to say that it had been sent second class when I had paid for first class - but never received a reply.

March 7, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, speedy delivery and easy to use site. Wouldnt hesitate to recommend the site and will definitely use it again. Kath Kaptein

March 6, 2012
Unprompted review
Rated 1 out of 5 stars

Petstuffgalore Courier Verbally Assaulted Disabled Woman

Never in my life have I been verbally assaulted by a Courier driver.
Although I want to continue buying from Petstuffgalore, I am extremely scared of the same man turning up at my home. His language was so explicit I can not publish it here!
I tried ringing Petstuffgalore about 20 times, all I get is a message saying that "they aren't available" - It does not allow customers to leave a message. That itself is poor Customer Service.
I live alone, and this man scared me so much I am considering reporting it to the Police.

Witham, Essex.

February 25, 2012
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE!!

First class service! Quick delivery! The items I purchased were a lot more exspensive on other sites! Would highly recommend!!

February 24, 2012
Unprompted review
Rated 5 out of 5 stars

EXCELLENT!

Super company - quick delivery to Orkney and no extra charges which other company's will put on when it's not necessary (still same cost as other places in the UK).

February 18, 2012
Unprompted review
Rated 5 out of 5 stars

Good site, speedy service

I can only confirm what previous reviewers have said here: Petstuffgalore is a well-designed site, it's fun, easy and simple to use, and most important of all they delivered really quickly. Very good service, I will use them again!

February 17, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service!

They were the ONLY people I could find who had what I needed, then they were able to get it to me within 2 days! Absolutely BRILLIANT!

February 16, 2012
Unprompted review
Rated 5 out of 5 stars

VERY QUICK DELIVERY

THIS IS THE FIRST TIME I HAVE USED PETSTUFFGALORE AND WOULD RECOMMEND AND I WILL USE THEM AGAIN.EXCELLENT VALUE FOR MONEY AND THE FIVE DOGS LOVE THE RAWHIDE CHEWS.THANKS

February 14, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

This is the first time I have used Petstuffgalore and I will use them again.
Fantastic service and prompt delivery for replacement dog door. Richard emailed to advise when product was despatched, which was very helpful.
Thanks for great service.

February 13, 2012
Unprompted review
Rated 5 out of 5 stars

excellent service!

Ordered some replacement flaps for our timed feeder: these were delivered within a couple of days. Excellent service - recommended - thank you!

February 5, 2012
Unprompted review
Rated 5 out of 5 stars

Clear web listings and fast service

We chose a cat flap identical to the broken one for ease of fitting and because the old Pet Mate flap had lasted some 30 years. Its frame died of plastic "fatigue" in direct sun light.
Our only dislike is the tinted flap which our cats took some time to accept.

February 2, 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look