PetSwag Reviews 

282
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I have ordered from them in the past and was happy however, I recently placed an order that never shipped. I have emailed the company twice and left a voicemail with no reply to any of my attempts to... See more

Rated 5 out of 5 stars

Shopping at PetSwag has been a joy. As a dog lover, their range of dog-centric gifts and accessories resonated with me. It's wonderful to have a dedicated place to find high-quality, dog-themed produc... See more

Rated 2 out of 5 stars

I purchased a Sleepy Pod Utility. Had some problems left two messages. No return call. Returned over a week ago no response. Purchased another Sleepy Pod Sport. I hope I don't have a problem. Custo... See more

Rated 1 out of 5 stars

I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box sa... See more

Company details

  1. Pet Store
  2. Hobby Store

Written by the company

PetSwag truly cares about the lives of animals all around the world. We strive to make the lives of pets and owners better with our unique and helpful products.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

282 reviews

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2.5

All reviews

(282)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

First order met all expectations

I ordered the sleepypod clickit sport harness. Ordered on a Sunday, shipped on Monday. Received when they said. Nice to work with a reliable company. No hesitations to order from them again.

August 25, 2015
Unprompted review
Rated 5 out of 5 stars

PetSwag did great!

I was shopping for a doggy "seatbelt" that had received an excellent rating and was difficult to find in stock because of recent media attention. PetSwag had the item at a competitive price and also offered a coupon for first time shoppers, which sounded great to me. I ended up making a mistake when I placed my order (DUH!), but PetSwag responded quickly to my email, fixed my error, and they were also completely awesome in communicating about the status of my order. Now I just need to convince my dog Budman that wearing his new seatbelt--actually it's a safety harness that hooks to the seatbelt--is his favorite part of going for a ride in the car! Thank you, PetSwag, for an excellent shopping experience.

August 24, 2015
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Thanks for exchanging my vest for a different size. I love how fast your response was and I look forward to getting the next one and really using it this time

August 24, 2015
Unprompted review
Rated 5 out of 5 stars

Great product

Good experience with Petswag..the product was not available when promised but good communication regarding late shipment was appreciated..I would do business with them again! We ordered the car safety harness, Clickit..haven't tried it out yet, but judging on the great reviews it will work out great!

August 24, 2015
Unprompted review
Rated 5 out of 5 stars

ClickIt Sport dog harness is great

Had to wait about a month for the two Sleepypod ClickIt Sport harnesses I ordered, but they were delayed from overseas, not anything Petswag could do.
Petswag did excellent job keeping customers informed and offered money back if customers didn't want to wait.
Now I can keep my dog safe in the car.

August 24, 2015
Unprompted review
Rated 5 out of 5 stars

Great Pet Bed...Great Service!

Very pleased with the product purchased, the price, and the quality of service received from Pet Swag. Would definitely order again in the future.

August 21, 2015
Unprompted review
Rated 5 out of 5 stars

Great company to deal with!

The seat belt I ordered for Harry (yellow lab) was on backorder; however, I was kept in the loop on inventory delivery, shipment dates, had all of my questions answered, and finally received my Sleepy Pod as scheduled. The product was relatively easy to use, worked as indicated, and kept Harry from jumping over seats! Great company to give business to!

August 17, 2015
Unprompted review
Rated 5 out of 5 stars

Super fast processing and shipping of our order!!

We ordered the orange leash and collar as well as the neon yellow leash and color - super fun bright colors. The leashes I saw on a TV show were thicker which is what we wanted so may return the leashes to get the larger ones as Pet Swag does not carry the larger option. Thank you for your speedy processing!

August 17, 2015
Unprompted review
Rated 5 out of 5 stars

High quality/lightening fast/best price

I love the Found My Animal dog collar. One small downside is that the last hole (tightest setting) is unable to be used because of the width change on the leather. Fortunately, my dog still has a LOT of growing to do. Unique, high quality, and stylish design.

August 13, 2015
Unprompted review
Rated 5 out of 5 stars

Great item!

The item I ordered came packaged nicely and was exactly as advertised. The bandana is high quality and I would purchase items from PetSwag again!

August 12, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

I've ordered from PetSwag twice, and have had only good experiences. Shipping was quick, as was the arrival of my products. Absolutely satisfied with the transactions.

August 7, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Whilst the collar that I had ordered did not work for me, it was a great test of the company's customer service who accepted the return ASAP and also issued the refund ASAP on return!

August 5, 2015
Unprompted review
Rated 5 out of 5 stars

jax and bones and terrific customer service

I shop often on the internet and was happy to discover Petswag.
Nice assortment of products not found in chain stores. Super fast shipping. Easy exchanges and returns, Will recommend to pet owning friends.

July 31, 2015
Unprompted review
Rated 5 out of 5 stars

Great experience with PetSwag.com

I bought a Sleepypod for my cat from PetSwag. Unlike other sites PetSwag had a large color selection available for this item. The ordering process was easy and I the Sleepypod was delivered sooner than I expected. I would definitely use PetSwag again.

July 24, 2015
Unprompted review
Rated 5 out of 5 stars

Loved the bandana I bought!!!

Shipped the same day as I ordered it!! And was at my house within days. Product was exactly like it was shown and fits my mini Aussie perfectly (he's 5 months & I ordered the small). I was worried that the small may be too small, however, it's the perfect length all around. LOVE this product and will be ordering more!!

July 23, 2015
Unprompted review
Rated 1 out of 5 stars

Awful customer service!

My package containing $115 worth of dog collars was lost in the mail, and PetSwag offered no solution in replacing the items other than me paying for them again myself. I was shocked and outraged when Ashley from PetSwag told me that they do not guarantee their delivery, despite being an online retailer. I was even more shocked and outraged when Ashley told me to calm down, take deep breaths, and not to be upset about a silly missing package because there are children dying in the world. Absolutely awful customer service.

June 11, 2015
Unprompted review
Rated 5 out of 5 stars

great and quick ordering process

I needed my items fairly quickly, and with the discount code i had, the quick shipping speed i selected almost cost nothing extra. Quick and efficient, i would order from here again.

thanks!

Andrea

March 5, 2015
Unprompted review

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