We received a letter from Peugeot Angouleme that was not honoured
We received a letter from Peugeot Angouleme where we had purchased our current car in 2022, Peugeot 2008 Allure Business offering 3700 euro discount on a trade in for a new 2008. When we visited the dealership to avail of this offer it was declined citing the offer in the letter was only for upgrade to a 3008. When I returned home and checked my records and on seeing the document was issued for a 2008 as we had recalled, I scanned the letter and sent it back to request a new quote to include the committed discount. When I received the new quote that was supposed to account for the discount promissed I found the cost to purchase the new 2008 trading in our existing car actually increased becuase they deducted a larger amount from our agreed trade in price which was consistent with what all other dealers had offered or a little less. This showed I could get a better price without the fraudelent so called "discount cheque". I consider this grossly misleading advertising and wasted a lot of time for us. This treatment of us follows closely an appointment we made in July 2024 to have our timing belt checked on ther advise of our local mechanic. Peugeot determined that the belt was OK which is disputed by our local mechanic so we had to to replace the car but could not do so at a fair price with Peugeot Angouleme. This business needs to properly honour their committments to their own customers which they have not done for us on two consecutive occasions. Note the car had only travelled 66,850 kms when the timing belt was examoned by Peugeot Angouleme and the service life of this component is 170,000 kms.